Moore Home Services Reviews

Reviewers give a mixed picture of the sales process. Many describe the team as attentive, honest, and clear about recommendations, but a meaningful set of complaints says proposals felt pushy, oversized, or too focused on add-ons and upselling.Solar.com's composite of published customer feedback, not a customer quote

Clear, consultative visits. Several reviewers say the sales or inspection visit was handled professionally, with recommendations explained in a straightforward way and little pressure to commit. These comments describe staff as knowledgeable and responsive to customer needs. Representative review excerpt: "He was professional, honest and knowledgeable."

Helpful upselling in some cases. Some customers report that additional products or services were suggested in a way they found useful rather than aggressive. In those reviews, the recommendations were framed as preventing future issues. Representative review excerpt: "Now he also did some up-selling which I appreciate being a former manager and salesman, but also because the recommendation would prevent (potential) future issues which stress my mom out..."

Pressure and aggressive recommendations. Other reviewers say the sales approach felt high-pressure or overly focused on selling more work. Complaints also mention proposals that felt excessive or not aligned with what the customer expected. Representative review excerpt: "High pressure sales, I felt like I was at a timeshare presentation."

This is one of the weaker areas in the review corpus. While a smaller group of customers says prices were fair or the team took time to diagnose issues before discussing cost, most feedback here centers on inflated quotes, surprise charges, and financing or deposit-related frustration.Solar.com's composite of published customer feedback, not a customer quote

Unexpected or inflated charges. A larger set of complaints says quotes or final costs felt inflated or poorly explained. Reviewers also describe surprise fees, disputed charges, and financing-related concerns, including incentive timing or loan-related pressure. Representative review excerpt: "There are $57 special ended up costing me $499."

Fair pricing reported by some. A smaller set of reviewers says the pricing felt fair and the team explained the work before discussing cost. These comments suggest some customers felt the value was communicated clearly. Representative review excerpt: "And the prices are fair."

Diagnosis before cost discussion. Some customers describe a careful investigation of the problem before any pricing conversation. Those reviews present the process as measured rather than rushed. Representative review excerpt: "Here’s what was so important to me: Adrian was helping my mom when her AC broke and did a complete investigation to determine the root causes of what happened."

Communication is generally a strength, with many reviewers praising responsiveness, clear explanations, and kind technicians who kept them informed. The main downside is follow-through: some customers report missed appointments, slow callbacks, or repeated outreach needed to get a resolution.Solar.com's composite of published customer feedback, not a customer quote

Responsive, clear communication. Many reviewers say technicians and office staff communicated clearly, kept them updated, and handled questions professionally. These comments often emphasize kindness and steady coordination during the service visit. Representative review excerpt: "They were also incredibly kind.I was stunned that the damage had occurred and the technicians were so kind and kept me informed with each step of the job."

Strong customer service. Some customers describe the company as organized and easy to work with, especially when staff explained the work and stayed in contact through the job. These reviews often pair communication with professionalism. Representative review excerpt: "The quality of the work, clear communication, and reasonable pricing stood out."

Missed follow-through. Complaints focus on delayed callbacks, missed appointments, and cases where customers had to keep following up to get service completed. A few reviews also describe communication gaps after the initial visit. Representative review excerpt: "After waiting for 6 days, I called the company twice, never to get a return call or any follow up."

Timeline feedback is mixed. Some reviewers say appointments started on time and work moved forward efficiently, but others describe late arrivals, delays, and permit or inspection steps that were not completed promptly.Solar.com's composite of published customer feedback, not a customer quote

On-time service experiences. Several customers say technicians arrived on time and the work was scheduled and completed without delay. These reviews describe a smooth process from the initial appointment through completion. Representative review excerpt: "The Installers arrived right on time, both young men were well groomed and presentable and could not have been more personable."

Timely scheduling in some jobs. Other reviewers note that the company handled service in a timely fashion and kept the job moving. These comments focus on prompt scheduling and efficient completion of initial work. Representative review excerpt: "Air conditioning maintenance in the spring of ‘26 was offered in a timely fashion, well in advance of cooling season, scheduled and completed without delay."

Delays and unfinished activation steps. Complaints mention late arrivals, missed appointments, and work that remained pending because final inspection or permit steps were not handled quickly. Some reviewers say they had to wait significantly longer than expected for closure. Representative review excerpt: "The HVAC work appears physically complete, but the permits remain open because Moore simply refuses to schedule the final inspection."

This category is a clear strength overall. Reviewers frequently praise installation quality, professionalism, cleanup, and careful on-site work, though a smaller number report installation errors, incomplete wrap-up, or workmanship that seemed careless.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Many reviewers describe the installation teams as professional, polite, and careful with the home. These comments often mention thorough work and respectful behavior on site. Representative review excerpt: "The team was professional, polite, and flexible, working closely with us at every step of our heating installation."

Clean and well-executed installs. Customers also report strong workmanship on larger installation jobs, including careful handling of equipment and a tidy work area. Several reviews say the crew stayed attentive throughout the project. Representative review excerpt: "We recently (May 2026) had a new Lennox Heater and Air Conditioning unit installed as well as having the hard ducts sealed and reinsulated."

Some workmanship complaints. A smaller set of reviews points to installation mistakes or incomplete wrap-up, including items that appeared improperly installed or not fully inspected. These complaints suggest occasional quality-control issues despite the stronger overall pattern. Representative review excerpt: "New homeowner, and found that Moore had improperly installed the air filter for the HVAC system - it's just hanging out in the duct, not blocking any air."

Post-install feedback is mostly positive, with many reviewers praising maintenance guidance, warranty-related help, and knowledgeable follow-up. Still, some complaints describe problems returning soon after service or post-install issues that required extra attention, so the support picture is not uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Helpful maintenance guidance. Reviewers often say staff explained system maintenance clearly and offered useful guidance for keeping equipment running well. These comments describe the follow-up as knowledgeable and practical. Representative review excerpt: "I also wanted to say thank you to Jesse and Drake for explaining everything to me regarding the importance of keeping up maintenance with our unit."

Warranty-related support. Some customers mention the company coming back to inspect prior work under warranty or helping after a service issue. Those reviews frame the follow-up as responsive and informed. Representative review excerpt: "Fernando from Moore Home Services came to inspect some prior work that was under warranty."

Problems that returned after service. Complaints mention systems needing more service soon after recent work or unresolved issues after a visit. A few reviewers also describe diagnosis or repair steps that did not fully solve the problem the first time. Representative review excerpt: "They didn’t fix the blockage and they attempted to charge me another $1600 for Hydro cleaning."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.