Sales & proposal integrity
Sales Integrity7.5/10
Reviewers describe a sales process that is clear, informative, and low-pressure. The available review evidence is fully positive, with customers most often praising how well the team explained options and set expectations.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team took time to explain systems in detail and make the options easy to understand. Representative review excerpt: "They took the time to explain everything in detail and made sure I understood all my options without any pressure."
No-pressure approach. Customers report that the sales process felt straightforward and not pushy, which helped set a comfortable tone early on. Representative review excerpt: "Brandon explained everything to me so that I could understand the system fully."
Helpful estimate support. One reviewer notes that the team worked through an estimate thoughtfully, even when the project was paused for budget reasons. Representative review excerpt: "I've put a pause on my solar project right now due to budget, but I worked with Ashley and Brandon to get an estimate."
Price & financing transparency
Price Transparency6.9/10
Reviewers are generally positive about pricing discussions and cost clarity. The evidence set is limited, but it points to straightforward answers on costs, scheduling, and expectations, with no substantive complaint pattern in the analyzed reviews.Solar.com's composite of published customer feedback, not a customer quote
Cost questions answered clearly. Reviewers say the company answered questions about costs, scheduling, and coordination in a direct way. Representative review excerpt: "She answered all my questions clearly regarding solar removal/reinstall during a future roof replacement, permits, Edison requirements, scheduling, costs, and coordination with roofers."
Agreed price honored. One reviewer reports that the work was completed at the agreed-upon price and on time. Representative review excerpt: "Then they followed through and delivered on time and at the agreed upon price."
Responsive customer service. Customers describe the service experience as easy and note that questions were handled promptly and politely. Representative review excerpt: "From the first call to the technician, the customer service, response time, and ease in receiving service was a breeze."
Communication & coordination
Communication8.0/10
Reviewers consistently describe strong communication, helpful follow-through, and good ownership of the project. The evidence is entirely positive, with customers highlighting careful explanations, responsive updates, and continued support after the initial job.Solar.com's composite of published customer feedback, not a customer quote
Careful, professional communication. Reviewers say the company took time to explain things carefully and professionally, which stood out in a difficult prior experience. Representative review excerpt: "After a very difficult solar experience in the past, it was refreshing to communicate with a local company that took the time to explain things carefully and professionally."
Ongoing follow-through. Customers report that the team continued to help after the initial work, including support on a system issue and related follow-up. Representative review excerpt: "They provided the exact services I was looking for and more.They updated the firmware of my system and as mentioned, they are helping me in my dispute."
Responsive project support. Reviewers also mention that questions were handled without pressure and that the team stayed engaged through the process. Representative review excerpt: "They took the time to explain everything in detail and made sure I understood all my options without any pressure."
Timeline reliability
Timeline Reliability7.2/10
Reviewers are generally positive about timing and scheduling, especially where the company responded quickly or moved work along ahead of schedule. The evidence base is small, so the picture is limited, but it does not show a recurring complaint pattern in the analyzed reviews.Solar.com's composite of published customer feedback, not a customer quote
Finished early. One reviewer says the technicians completed the service ahead of the scheduled date. Representative review excerpt: "I was scheduled for a week later, but their techs finished early and were able to service my panels."
Permit handling. Reviewers report that the company worked directly with the city on permits and responded quickly to installation requirements. Representative review excerpt: "They dealt directly with the city to pull building permits and, being local, were able to quickly respond to installation requirements and homeowner questions/concerns."
Reroof coordination. Customers also mention panel removal and reinstallation for reroof work as part of the scheduling process. Representative review excerpt: "I needed my panels removed and then reinstalled for a reroof."
Workmanship & site care
Workmanship8.0/10
Reviewers describe solid installation quality and professional crews. Comments also point to careful cleanup, detailed reports, and willingness to correct issues when needed, with no substantive complaint pattern in the analyzed reviews.Solar.com's composite of published customer feedback, not a customer quote
Professional install crews. Customers describe the install crew as professional, responsive, helpful, and patient during the work. Representative review excerpt: "Brandon, Ashley and the install crew were super professional, responsive, helpful, patient, and offered excellent, thoughtful designs and installation."
Attention to detail. Reviewers say the company checks work carefully and will fix items if needed, which supports confidence in the site work. Representative review excerpt: "Appreciate the call ahead, the detailed report and friendliness; they always do such a great job; it is nice to know they check everything and if necessary, will fix it."
Long-term satisfaction. One long-time customer reports being satisfied with the installation over multiple years. Representative review excerpt: "I am a long-time customer of Solar Now-- they installed the solar system on my new home in Joshua Tree in 2017--and I have been a satisfied customer ever since."
Long-term support & performance
Long-Term Support5.0/10
Reviewers describe useful post-install support, including system repairs, firmware updates, and ongoing service. The evidence is entirely positive, with customers emphasizing that the company remained engaged after the initial installation.Solar.com's composite of published customer feedback, not a customer quote
Post-install repair help. Reviewers say the team helped get a solar system running smoothly again and showed strong skill in resolving issues. Representative review excerpt: "Totally impressed with their skill and knowledge to get my solar system up and running smoothly again."
Ongoing support. Customers report continued service, including firmware updates and help with a system-related dispute. Representative review excerpt: "They provided the exact services I was looking for and more.They updated the firmware of my system and as mentioned, they are helping me in my dispute."
Continued maintenance. One reviewer notes regular inspections and service support, along with confidence in the company's ongoing follow-through. Representative review excerpt: "We look forward to ongoing inspections and service on our solar system with them."
How this is built: category scores and summaries weigh the company's full published rating record (60 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.