Mountain Aire Heating & Air Conditioning Reviews

Reviewers generally describe Mountain Aire’s sales process as honest, responsive, and clear about options. The small set of complaints points to concerns about honesty in isolated cases, but the overall pattern is positive.Solar.com's composite of published customer feedback, not a customer quote

Clear, honest selling. Reviewers say the team explained options, looked closely at the job, and gave straightforward guidance without heavy pressure. Representative review excerpt: "Steve & his crew are the best, examining everything closely, offering options & showing respect & honesty."

Responsive bid process. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Mountain Aire was the most responsive and cleanest of the bids and excellent price (better than the other two even though they were using more expensive install components)."

Isolated honesty complaint. A minority of reviewers describe dissatisfaction with the way the sales or service conversation was handled and say it affected trust. Representative review excerpt: "Based on their dishonesty, from both the owner and the tech, I will not be using this company again."

Feedback on pricing and financing is mixed but leans positive.Solar.com's composite of published customer feedback, not a customer quote

Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Mountain Aire gave us a very competitive price and we were very happy with the installation and their very professional staff."

No surprise price pressure. Some customers report that the company showed up as expected and did not try to inflate the price during the visit. Representative review excerpt: "They show up when expected and don't gouge you."

Billing and quote concerns. Complaints include reports of overpaying, time-based billing disputes, and slow quote follow-up, which makes this category more mixed than the high-level score alone suggests. Representative review excerpt: "The tech guy hung out and gabbed until my time went two minutes over the allotted hour, so that he could charge me for an hour and a half."

Communication is a mixed area. Many reviewers describe prompt callbacks, good coordination, and staff who keep projects moving, but a notable set of reviews report missed appointments, long gaps, or unresolved follow-up.Solar.com's composite of published customer feedback, not a customer quote

Prompt responses. Some reviewers say the company responded quickly, called back promptly, and moved from initial contact to scheduling without much delay. Representative review excerpt: "Not a 1/2 an hour after Don left, Eric called me and set an appointment to evaluate my unit for replacement and and to check my ductwork for leaks."

Good project coordination. Others report that the team handled permits, details, and scheduling in an organized way and worked around customer timing needs.

Missed follow-up issues. A group of complaints describes weak follow-up, appointment problems, or multiple service visits without a clear resolution. Representative review excerpt: "I didn't hear from anyone for over a week and so I called back to check in and see what their plan was to fix the situation."

Most reviewers describe schedule adherence as solid, with quick callbacks and work that fits customer timelines. Still, a smaller set of complaints mentions missed appointments or extended service delays, so reliability is not uniform across all experiences.Solar.com's composite of published customer feedback, not a customer quote

Works around schedules. Reviewers say the company adjusted to customer timing and made an effort to keep installations aligned with the household’s needs. Representative review excerpt: "They worked around my schedule without any hesitation and went out of their way to ensure that the installation fit both my timeline and my home’s needs."

Quick scheduling on many jobs. Some customers report fast callbacks and prompt scheduling after the first contact, including coordination around permits and project steps. Representative review excerpt: "I got a call back from Quinn in about an hour and he got me on the schedule!"

Delay watch-out. A few reviews describe missed appointments or long waits for service, which suggests timeline performance can vary by job. Representative review excerpt: "I called for service 3 MONTHS AGO."

Reviewers mostly describe professional crews and solid installation work. The complaint pattern is narrower but important, focusing on occasional installation mistakes or follow-up work needed to correct the original job.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers say the office staff and field crews were personable, professional, and easy to work with on site. Representative review excerpt: "The office staff and work crews have ALWAYS been personable and professional."

Installation quality praised. Customers also report being happy with the finished installation and say the work was handled carefully and cleanly. Representative review excerpt: "Mountain Aire gave us a very competitive price and we were very happy with the installation and their very professional staff."

Correction needed in some cases. A few complaints say the installation was not completed correctly at first and required return visits or additional home repairs. Representative review excerpt: "They did not install it correctly, requiring their senior technician to return MULTIPLE times to my home inconveniencing me."

Post-install support is generally described positively, especially for routine service and quick repair visits. Reviewers also mention clear explanations when problems come up, though there is an isolated complaint about unresolved follow-up.Solar.com's composite of published customer feedback, not a customer quote

Routine maintenance support. Some reviewers say they continue to use the company for annual service and remain happy with the results. Representative review excerpt: "I get my system serviced every year with Mtn Aire very happy customer."

Fast repair help. Others report quick service calls, with technicians arriving prepared and restoring heat or function efficiently. Representative review excerpt: "He got our heater up and running in under an hour, had all his tools and parts right there on the truck."

Unresolved follow-up complaint. One review says a later issue still needed a resolution, indicating that post-install support is usually strong but not perfect in every case. Representative review excerpt: "They're customer service and professionalism has been stellar, so before switching to a new vendor in the area, I'd like to see what they offer as a resolution to the..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.