Mr Roofing Reviews

Reviewers mostly describe a clear, professional sales process with responsive point people and explanations that helped set expectations. A smaller group reports frustration with quote access, estimate delays, and pricing they felt was too high or not aligned with the work discussed.Solar.com's composite of published customer feedback, not a customer quote

Clear and professional explanations. Many reviewers say the sales process was straightforward, with staff taking time to explain the roofing process and answer questions without pressure. Representative review excerpt: "He took the time to explain the entire roofing process, answered all of my questions honestly, and never made me feel pressured."

Responsive proposal support. Several reviewers describe knowledgeable contacts who were professional, responsive, and helpful in shaping the project plan. Representative review excerpt: "Mike Odynski was our point of contact, and he was professional, responsive, and knowledgable."

Quote and estimate concerns. Some reviewers report trouble opening quote links, delayed estimates, or feeling that the proposal and pricing were not aligned with their expectations. Representative review excerpt: "When I finally got the email project breakdown quote, I can't open the quote on the link provided."

Feedback on pricing and financing is mixed. Reviewers often describe helpful financing guidance and fair pricing, but a meaningful minority report surprise costs, inflated pricing concerns, or dissatisfaction with how charges and project details were handled.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing and options. Some reviewers say staff walked them through financing options, materials, and project details in a way that made pricing easier to understand. Representative review excerpt: "German and Carlos handled everything; from planning, financing options, materials, educated me on the different types of roofs/materials, permits, etc."

Pricing or discounted pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "I had received 3 quotes for the roof back in November and ended up paying in the range of the other two companies but it was still a deep discount."

Price and charge disputes. A number of reviewers report feeling the pricing was too high, that charges were not handled as expected, or that there were concerns about what was included. Representative review excerpt: "No plan to fix or restitute aspects of this project that did not meet minimum expectations for a price that was overly inflated."

Reviewers often describe strong day-to-day communication, including clear updates, quick responses, and consistent follow-up from the team. Still, some report slow replies, missed follow-up, or difficulty getting updates during the project.Solar.com's composite of published customer feedback, not a customer quote

Clear updates during the job. Many reviewers say they were kept informed throughout the project, including with photos and videos, and felt the team communicated clearly. Representative review excerpt: "The roofers were professional, punctual, and I was updated with videos and photos throughout the process."

Responsive follow-up. Several reviewers describe the staff as consistently communicative and quick to answer questions or resolve small hiccups. Representative review excerpt: "He has also been incredibly communicative throughout the process, following up consistently and asking if I have any additional questions."

Slow or incomplete responses. Some reviewers report delays in callbacks, long gaps between updates, or difficulty getting anyone to follow through on their project. Representative review excerpt: "They were unprofessional, disrespectful , extremely slow in communication and responding, and never got back to me regarding my project."

Reviewers commonly say the company met promised timelines, kept projects moving, and finished work on schedule. At the same time, some describe appointment confusion, delays in starting, or projects that took longer than expected.Solar.com's composite of published customer feedback, not a customer quote

On-schedule completion. Many reviewers say the work was completed on time and that the team generally stuck to the agreed timeline. Representative review excerpt: "The work was done on time, on budget, and looks great."

Efficient project pace. Some reviewers report that removal and installation were completed within a relatively short window and that the process moved steadily. Representative review excerpt: "Entire job, removal and install took a little under a week."

Scheduling and delay issues. A smaller group reports appointment confusion, slow starts, or waiting longer than expected for the next step in the process. Representative review excerpt: "The day before the appointment I received an email claiming they couldn’t contact me by phone and could I confirm my noon appointment and provide my phone number ."

This is one of the strongest areas in the review set. Reviewers frequently praise the crew’s professionalism, attention to detail, and cleanup, though a small number mention finish-quality concerns or post-install issues.Solar.com's composite of published customer feedback, not a customer quote

Strong installation quality. Many reviewers describe the crew as professional and careful, with work that looked clean and was completed to a high standard. Representative review excerpt: "Her attention to detail, professionalism, and commitment to quality gave me confidence that my new roof was being installed correctly."

Good cleanup and finish. Reviewers also mention neat interior and exterior finish work, including careful treatment of adjacent areas during skylight or sun tube projects. Representative review excerpt: "We also had them install three sun tubes (circular skylights), and they did an excellent job with those as well--making sure the interior sheetrock looked clean and professional."

Some workmanship complaints. A small number of reviewers report problems with repair quality, damaged components, or finishes they felt were not acceptable after installation. Representative review excerpt: "Nice guys low quality no warranty for roof repairs!"

Reviewers generally describe solid post-install support, including help with warranty coverage and follow-through when issues came up. A smaller group reports leaks, repair concerns, or disappointment with how service issues were handled after the job was done.Solar.com's composite of published customer feedback, not a customer quote

Warranty help and follow-through. Several reviewers say the company stayed engaged after installation and helped secure warranty coverage or resolve follow-up issues. Representative review excerpt: "I am extremely grateful to German Valencia for the extraordinary determination he demonstrated in securing warranty coverage from GAF for damage to our roof."

Post-install support on repairs. Some reviewers report multiple repair visits or continued help until the system or related components were working properly. Representative review excerpt: "Through thick and thin Mr Roofing stuck with me until everything was working properly with my solar panels."

Service and performance concerns. A smaller set of reviewers describe leaks, repair dissatisfaction, or concerns about how warranty or post-install problems were handled. Representative review excerpt: "Update: It's raining this morning, and we woke to a bunch of rainwater on the garage floor."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.