Sales & proposal integrity
Sales Integrity6.5/10
Reviewers are split on MSI’s sales process. Some describe a professional, thorough experience, while others report problems with sales communication and proposal expectations that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote
Professional sales experience. Some reviewers say the sales side felt thorough, personable, and high-integrity, with a smooth start to the project. Representative review excerpt: "(I was happily shocked!) MSI just installed OUR solar, & we are thrilled❗️ Very professional, personable, thorough, prompt and kind with quality & integrity!!"
Well-handled challenging project. One reviewer describes a complex roof layout and says MSI handled the installation side well, which reflects positively on the proposal-to-install handoff. Representative review excerpt: "Our roof is super chopped up (lots of small planes) and a two story, so I thought it would be a challenge for their installation team, but they knocked out..."
Sales follow-up issues. Other reviewers report errors tied to the sales process and say those issues took time to correct, which points to uneven proposal integrity. Representative review excerpt: "I got solar from that company, Really bad experience with sale person David and they try to fix errors from 2 months and now there show error again , I..."
Price & financing transparency
Price Transparency6.3/10
Feedback on pricing and financing is mixed. Some reviewers say they did not encounter hidden charges, while others describe dissatisfaction with financing terms or errors tied to the sales process.Solar.com's composite of published customer feedback, not a customer quote
No hidden charges reported. Some reviewers say pricing felt straightforward and that they did not see unexpected fees or charges. Representative review excerpt: "There were no hidden fees or charges and they were very friendly."
Positive overall value impression. A few reviewers pair their pricing feedback with a generally strong service experience, suggesting they felt comfortable with the transaction overall. Representative review excerpt: "(I was happily shocked!) MSI just installed OUR solar, & we are thrilled❗️ Very professional, personable, thorough, prompt and kind with quality & integrity!!"
Financing term concerns. Other reviewers report concerns about loan interest or transaction errors, indicating that financing terms were not always perceived as transparent. Representative review excerpt: "Like that much interest for a 20 year loan he came to me and my company gave him a better deal better production guarantee and he went with us!"
Communication & coordination
Communication6.8/10
Communication reviews are mostly positive, with customers describing responsive follow-up and dependable project coordination. There is still a small complaint pattern tied to unresolved issues and extended back-and-forth in at least one review.Solar.com's composite of published customer feedback, not a customer quote
Responsive to questions. Reviewers say MSI answered questions promptly and stayed available after installation, especially when customers needed help learning the system or app. Representative review excerpt: "He always answers my text if I have questions because I never had Solar before, so I had a lot of questions about the app and he is always there..."
Reliable follow-up. Several reviewers describe the team as responsive, easy to reach, and willing to come back out when issues came up. Representative review excerpt: "They did a good job and come out right away anytime I have an issue, I'd definitely recommend them."
Unresolved issue reported. One reviewer says a problem took repeated follow-up over time, suggesting that coordination was not consistently smooth in every case. Representative review excerpt: "I got solar from that company, Really bad experience with sale person David and they try to fix errors from 2 months and now there show error again , I..."
Timeline reliability
Timeline Reliability6.8/10
Timeline feedback is consistently positive in the available reviews. Customers commonly describe prompt starts, on-time arrivals, and work that moved ahead without major scheduling problems.Solar.com's composite of published customer feedback, not a customer quote
Prompt installation. Reviewers say the installation itself was prompt and that questions were answered during the process. Representative review excerpt: "The installation was prompt and they answered all of my questions."
On-time crews. Customers also report that the team showed up on time and completed the work as scheduled. Representative review excerpt: "MSI always shows up on time and get things done."
Fast, professional process. Another reviewer describes the project as prompt and efficient from start to finish, reinforcing the impression of reliable timing. Representative review excerpt: "(I was happily shocked!) MSI just installed OUR solar, & we are thrilled❗️ Very professional, personable, thorough, prompt and kind with quality & integrity!!"
Workmanship & site care
Workmanship7.1/10
Reviewers generally describe the installation work as solid and professional. Comments emphasize careful handling of complex roofs, clean work, and no reported damage in the cited reviews.Solar.com's composite of published customer feedback, not a customer quote
Handled complex roof well. One reviewer says the crew managed a challenging roof layout successfully, which reflects well on installation skill. Representative review excerpt: "Our roof is super chopped up (lots of small planes) and a two story, so I thought it would be a challenge for their installation team, but they knocked out..."
Professional and thorough crew. Customers describe the installers as thorough, personable, and attentive during the job. Representative review excerpt: "(I was happily shocked!) MSI just installed OUR solar, & we are thrilled❗️ Very professional, personable, thorough, prompt and kind with quality & integrity!!"
No damage reported. A reviewer says equipment was installed without trouble or damage, suggesting careful site handling. Representative review excerpt: "He installed the security cameras and equipment without any troubles or damage."
Long-term support & performance
Long-Term Support7.6/10
Post-install feedback is mostly positive, with reviewers describing quick service when panels or equipment needed attention. There is a small complaint pattern, but the larger theme is responsive support after the system was up and running.Solar.com's composite of published customer feedback, not a customer quote
Quick repair response. Some reviewers say MSI came out quickly when panels stopped working and restored the system promptly. Representative review excerpt: "I just recently had a few solar panels that weren’t working and they immediately came out and got them back up and running ."
Helpful after install. Reviewers also describe getting follow-up help when issues came up later, which suggests ongoing support after turnover. Representative review excerpt: "They did a good job and come out right away anytime I have an issue, I'd definitely recommend them."
Problem unresolved in one case. One review reports repeated attempts to address an error, showing that post-install support was not uniformly smooth. Representative review excerpt: "I got solar from that company, Really bad experience with sale person David and they try to fix errors from 2 months and now there show error again , I..."
How this is built: category scores and summaries weigh the company's full published rating record (28 Google reviews averaging 4.7 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.