Sales & proposal integrity
Sales Integrity6.8/10
Reviewers generally describe the sales and proposal process as clear, educational, and upfront about expectations. At the same time, a smaller set of reviews reports that initial promises did not match what followed, including issues with promised scope and follow-through.Solar.com's composite of published customer feedback, not a customer quote
Clear and educational sales conversations. Many reviewers say the sales process felt honest and informative, with representatives taking time to explain the system and present details before installation. Representative review excerpt: "Chris Perry didn't approach us with a sales pitch, he sat at our dining room table to "teach" us about the benefits of a residential solar panel system."
Upfront pricing and proposal detail. Some reviewers report that they were told the cost early, received a saved quote, and felt able to compare options without pressure. Representative review excerpt: "They told me honestly upfront what the cost would be, saved it in a quote and let me shop around."
Promised scope did not always carry through. A smaller group of reviewers says the early proposal stage went smoothly but later experience did not match what was discussed, including missed follow-through on promised work or design details. Representative review excerpt: "They also messed up our loan and never followed through with doing our insulation and ductwork through thermwise as they had promised when we signed on with them."
Price & financing transparency
Price Transparency5.8/10
Reviews are mixed on pricing and financing transparency. Some customers describe clear upfront costs, stable pricing, and help navigating rebate timing, while others report loan problems, missing details, or surprise expectations that were not fully aligned with the original agreement.Solar.com's composite of published customer feedback, not a customer quote
Upfront cost explanations. Several reviewers say the company explained costs early and provided a quote in writing, which helped set expectations before work began. Representative review excerpt: "They told me honestly upfront what the cost would be, saved it in a quote and let me shop around."
Price held steady in some cases. Some reviewers report that when extra work came up, the company completed the job without increasing the agreed cost. Representative review excerpt: "When it was discovered that a misunderstanding would result in significantly more work for them, they simply asked for more time and completed everything without ever increasing the cost of..."
Loan and documentation concerns. Other reviewers describe problems with financing or documentation, including disputes about what was promised and requests for clearer write-ups of the work to be completed. Representative review excerpt: "They also messed up our loan and never followed through with doing our insulation and ductwork through thermwise as they had promised when we signed on with them."
Communication & coordination
Communication4.6/10
Communication and project coordination are a common pain point in the review corpus. Positive reviews mention responsive staff and regular updates, but a substantial share of reviewers report missed calls, unanswered emails, and difficulty getting follow-up once a project was underway.Solar.com's composite of published customer feedback, not a customer quote
Responsive in some projects. Some reviewers say the team kept communication open, provided updates, and moved scheduling along quickly when they were engaged. Representative review excerpt: "During the whole process, they kept a solid line of communication open, provided me with updates and worked extremely hard to schedule the work as quickly as possible despite there..."
Fast response for certain service calls. A few reviewers report same-day scheduling or quick callbacks that helped move their issues forward. Representative review excerpt: "I called Mynt Solar and they got me on their schedule right away and got some installers out here the same day to put insulation in the attic."
Hard to reach after initial contact. A notable set of reviewers says phone calls, voicemails, and emails were not returned, or that promised callbacks never happened. Representative review excerpt: "No answer, disconnected phone, no reply to email..."
Timeline reliability
Timeline Reliability5.7/10
Timeline reliability trends unevenly across the reviews. Some customers report quick scheduling, prompt inspections, and fast activation, while others describe projects running far longer than expected or stalling when follow-up was needed.Solar.com's composite of published customer feedback, not a customer quote
Quick scheduling and activation for some jobs. Several reviewers say work was scheduled quickly and moved through inspection and activation without major delay. Representative review excerpt: "Our solar panels were installed on June 8, 2019, we passed the city inspection within days after that, and we were officially connected to SCE on June 17, 2019 ---..."
Fast turnaround in certain service cases. Some customers report that the company got crews out quickly and completed smaller jobs the same day. Representative review excerpt: "I called Mynt Solar and they got me on their schedule right away and got some installers out here the same day to put insulation in the attic."
Projects that ran long or stalled. Other reviewers say the timeline slipped substantially, including projects that took months longer than promised or were left unfinished after repeated attempts to follow up. Representative review excerpt: "Stiles initially promised a turnaround of just over one month, but the installation dragged on for more than four months, not due to permitting issues or delays from the power..."
Workmanship & site care
Workmanship7.0/10
Workmanship and site care are a relative strength in the review set. Reviewers often describe professional crews, clean installations, and good on-site handling, though a smaller number report leaks, damage, or installation-related problems that needed later correction.Solar.com's composite of published customer feedback, not a customer quote
Professional crews and clean work. Many reviewers describe the installation crews as professional and say the work was completed cleanly and with care. Representative review excerpt: "I was impressed with everyone from sales to electricians, to the owner of the company who I met on the second day of installation."
Good diagnostic work on site. Some customers say the team identified underlying issues during home visits, such as insulation or air leakage concerns, and addressed them during the visit. Representative review excerpt: "They came to our home to do an energy audit and found that our insulation was too low and that we had areas leaking during the pressure test."
A smaller set reports site damage or leaks. A few reviewers describe roof leaks, ceiling damage, or other installation-related problems that needed follow-up attention. Representative review excerpt: "Replaced roof and solar 2019, by 2022 signs of major leaks in the roof and damage on ceiling that progressively got worse until it needs to be fixed for this..."
Long-term support & performance
Long-Term Support4.6/10
Long-term support and post-install performance draw mixed-to-negative feedback. Some reviewers report systems producing power well after commissioning, but many others describe monitoring issues, warranty frustration, defective equipment concerns, or difficulty getting help after the install was complete.Solar.com's composite of published customer feedback, not a customer quote
Some systems perform well after commissioning. A portion of reviewers say their systems have been producing power reliably after commissioning or installation. Representative review excerpt: "We've been making power flawlessly since since system commissioning!"
Problems getting post-install help. Several reviewers say they had difficulty getting support after the job was finished, including trouble reaching the company to resolve follow-up issues. Representative review excerpt: "I have been ghosted by Mynt while attempting to contact them multiple times to finish a job they started over a year ago, so I am naturally frustrated with the..."
Monitoring and warranty concerns. Other reviewers report concerns about equipment performance, monitoring access, or whether support would still be available if parts failed later. Representative review excerpt: "Now I am praying my solar inverters not panels goes defective cause there’s no more warranty nor support."
How this is built: category scores and summaries weigh the company's full published rating record (158 Google reviews averaging 4.3 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.