Sales & proposal integrity
Sales Integrity7.0/10
Reviewers most often describe the sales process as informative and straightforward, with several saying the team explained options clearly and set expectations well. A small number of comments raise concerns about door-to-door outreach, so the overall picture is positive with one notable complaint pattern.Solar.com's composite of published customer feedback, not a customer quote
Clear guidance. Reviewers say the team provided detailed information, educational guidance, and clear recommendations during the proposal stage. Representative review excerpt: "We are very happy with all the detailed information and educational service provided from the beginning of the process, Brendan Ganch is very knowledgeable and he guided us trough the..."
Honest assessment. Some reviewers describe the sales approach as direct and helpful, saying they felt they received an honest assessment of their home’s needs. Representative review excerpt: "He also cut through the BS gimmicks and gave us an honest assessment of what our home's needs were and provided his professional recommendation on our best solution."
Door-to-door concern. One reviewer describes an unwanted door-to-door solicitation experience, which stands out as the main complaint in this category. Representative review excerpt: "If you’re knocking on a stranger’s door with a lanyard and a clipboard and your goal is an exchange of goods, money, or information, you’re soliciting."
Price & financing transparency
Price Transparency6.7/10
Reviews in this category are limited but favorable, with customers describing the pricing and financing discussion as easy to follow. The available feedback suggests the company explains financial details clearly and some reviewers connect the purchase to noticeable bill savings, though the sample is small.Solar.com's composite of published customer feedback, not a customer quote
Clear financial explanation. Reviewers say the team walked them through the financial side in a clear, easy-to-understand way. Representative review excerpt: "Brendan G was fantastic throughout the process, talking my wife and I though everything from the tech to the financials in a super clear manner, because we're not scientists nor..."
Bill savings context. One reviewer says their electric bill dropped after installation, which they connect to the overall value of the system. Representative review excerpt: "We installed solar at our house and immediately started saving on our power bill, which honestly we could barely afford til we installed these panels."
Communication & coordination
Communication6.4/10
Reviewers frequently describe responsive updates, clear ownership, and helpful follow-through from staff during the project. At the same time, a few comments report difficulty getting callbacks or status updates, so communication appears generally solid but inconsistent for some customers.Solar.com's composite of published customer feedback, not a customer quote
Helpful updates. Reviewers say the team kept them informed with updates by text and phone and maintained a clear point of contact. Representative review excerpt: "Robert made sure to reach out to me with updates and the Nerd team was helpful with update text and calls."
Reliable follow-through. Some customers report that staff walked them through the process and followed through on commitments, including later support after the sale. Representative review excerpt: "Walked us through the whole thing, did everything he said he would, and was WILDLY helpful when we eventually sold the house and needed info for the new owners."
Callback issues. A few reviewers report trouble getting returned calls or timely status updates while waiting on work to progress. Representative review excerpt: "I would call them to check on the status of claim and they would say they would call me back, but I would never hear back from."
Timeline reliability
Timeline Reliability6.5/10
The timeline feedback is mostly positive, with reviewers describing efficient installs and successful inspection outcomes. However, there are also comments about delays tied to inspections or unfinished follow-up, which keeps this category in mixed territory.Solar.com's composite of published customer feedback, not a customer quote
Efficient installation. Reviewers say the install crew worked quickly and efficiently when the project reached the installation phase. Representative review excerpt: "They installed a 28 panel system and their install crew was efficient and quick."
Inspection success. Some customers report that the system passed city inspection, suggesting the project made it through the permitting and activation steps. Representative review excerpt: "The end result was a professional solar panel installation that passed City inspection."
Delayed follow-up. One reviewer says they had to keep calling to find out what was holding things up while waiting on inspections, and another describes difficulty getting the job finished. Representative review excerpt: "yes some of the time was due to waiting on inspections but had to call several times to find out what the hold up was."
Workmanship & site care
Workmanship7.1/10
Reviewers are largely positive about the quality of the installation and the professionalism of the crews. Comments commonly mention careful handling of roof conditions, efficient work, and installation results that satisfied the inspection process.Solar.com's composite of published customer feedback, not a customer quote
Roof-sensitive work. Reviewers describe the crew as careful and solution-oriented when working on roofs that needed extra attention. Representative review excerpt: "Drilling mounts into our flat roof was a concern for us due to the risk of leaks but NERD Power had a solution with their special flat roof mount that..."
Professional finish. Some customers say the installation was professional and the final result passed city inspection. Representative review excerpt: "The end result was a professional solar panel installation that passed City inspection."
Quick, clean crew. Reviewers also describe the install team as efficient and quick, with no recurring complaints in this category. Representative review excerpt: "They installed a 28 panel system and their install crew was efficient and quick."
Long-term support & performance
Long-Term Support7.4/10
Post-install feedback is mostly favorable, with reviewers reporting strong system performance, helpful design guidance, and confidence in warranty coverage. There is one complaint pattern in the broader review set, but the available evidence here is dominated by positive performance and support comments.Solar.com's composite of published customer feedback, not a customer quote
Strong bill reduction. One reviewer reports a large drop in their monthly electric bill after the system was turned on. Representative review excerpt: "Our first monthly electric bill with the system went from over $500 to less than $20."
Warranty included. Reviewers also mention systems coming online with long warranty coverage and thoughtful design support. Representative review excerpt: "He came with his team, installed a 22 panel rooftop solar system with a 25yr warranty and it is now up and running."
Detailed energy analysis. Some customers say the team took time to analyze usage and tailor the system design to the home. Representative review excerpt: "He took the time to do a full analysis of our energy usage habits and then designed the most efficient weighted ballast system for our home."
How this is built: category scores and summaries weigh the company's full published rating record (28 Google reviews averaging 4.5 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.