Neosun Reviews

Reviewers generally describe NEOSUN’s sales process as clear, helpful, and low-pressure. Comments most often mention honest answers, thoughtful coordination, and proposals that left customers feeling informed about the scope of work.Solar.com's composite of published customer feedback, not a customer quote

Clear, honest communication. Reviewers say the team was straightforward in answering questions and setting expectations from the beginning. Representative review excerpt: "Since the very beginning they have been very clear and honest with all the questions I've had."

Helpful guidance. Reviewers describe staff as going beyond the basic pitch to explain options and keep customers comfortable with the plan. Representative review excerpt: "He went above and beyond to help us, always taking the time to answer our questions and make sure everything was done right."

Flexible project fit. Some reviewers note that NEOSUN was willing to work with existing equipment and coordinate around related project needs. Representative review excerpt: "They were able to work with our existing solar panels (some of the other solar battery installers that we contacted wouldn't do it unless we also hired them to install..."

Reviewers mostly describe pricing and financing conversations as upfront and understandable, with several noting fair pricing or clear cost explanations. There is one complaint that a consult felt expensive, so this category reads positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Upfront cost explanations. Reviewers say the company was clear about costs and expected savings-related estimates during the proposal stage. Representative review excerpt: "They were very upfront with the costs and projected energy generated as well as the potential electrical bill savings."

Fair price perception. Some reviewers describe the pricing as fair for the labor and technical work involved. Representative review excerpt: "All of their workers were clearly experienced and did a great job, and the price seemed fair for the amount of labor and tech."

Consult felt pricey. One reviewer says a short system review felt expensive relative to the time spent. Representative review excerpt: "It was pretty expensive for a guy to look at my system in about a half an hour and expect to earn my business to upgrade my system to make..."

Reviewers overwhelmingly describe NEOSUN as responsive and organized throughout the project. They often mention frequent updates, strong ownership of details, and smooth coordination with permits and inspections, with only a rare complaint in the corpus.Solar.com's composite of published customer feedback, not a customer quote

Responsive project support. Reviewers say staff were easy to reach, helpful, and attentive to details throughout the process. Representative review excerpt: "Areg and Hayk were amazing throughout, extremely responsive, helpful, and always on top of every detail."

Strong handoff management. Several reviewers report that the team managed permits and inspection steps without requiring much follow-up from the customer. Representative review excerpt: "They finished within the timeline, and they took care of all the permits and final inspection in time too without us having to follow up."

Rare billing follow-up issue. One reviewer describes a post-install billing-related issue tied to the utility experience after the project was underway. Representative review excerpt: "Update: even though DWP's meter installation mistake was nothing to do with Neosun they offered me a refund for billing period that I am having an issues with LADWP because..."

Reviewers generally say projects stayed on schedule and moved through permits, inspections, and activation smoothly. A single complaint in the set relates to a utility-side meter issue, so the main pattern is positive with a small amount of friction outside NEOSUN’s direct work.Solar.com's composite of published customer feedback, not a customer quote

On-time completion. Reviewers say the project finished within the expected timeline and did not require much chasing on their part. Representative review excerpt: "They finished within the timeline, and they took care of all the permits and final inspection in time too without us having to follow up."

Permits and inspections handled. Several reviewers report that permits, inspections, and activation steps were handled quickly and smoothly. Representative review excerpt: "They handled all the permits and inspections, the entire process went very quickly and smoothly."

Utility-side delay complaint. One reviewer describes a delay tied to a utility meter installation issue after the system work was complete. Representative review excerpt: "Update: even though DWP's meter installation mistake was nothing to do with Neosun they offered me a refund for billing period that I am having an issues with LADWP because..."

Reviewers consistently describe the installation crews as professional, efficient, and respectful of the property. The available feedback is strongly positive on cleanliness, workmanship, and on-site professionalism, with no complaint pattern emerging in this category.Solar.com's composite of published customer feedback, not a customer quote

Clean installation work. Reviewers frequently note that the finished installation looked clean and was completed carefully. Representative review excerpt: "Clean installation, passed inspection quick and got me my solar earlier than expected."

Professional crews. Customers describe the crews as courteous, efficient, and respectful while working on site. Representative review excerpt: "Nare's team of workers were professionals - installation was appeared clean, looked good, and they were courteous, accommodated my questions, and did their jobs well."

Smooth on-site experience. Some reviewers say the installation felt stress-free and well managed from start to finish. Representative review excerpt: "The installation went smoothly, the team was respectful and efficient, and the entire process was stress-free."

Reviewers mostly describe post-install support as smooth, with helpful follow-through and good responsiveness after the system was turned on. The category is slightly softer than the install-related categories because there is one complaint about a later service issue tied to an older system component.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install guidance. Reviewers say the team stayed responsive and answered questions through the process after installation. Representative review excerpt: "I had a pleasant experience working with Neosun, Nare really helped me through the whole process and answered my questions on time, overall very smooth process !"

Smooth overall follow-through. Several reviewers describe the post-install experience as straightforward and well supported. Representative review excerpt: "I had a pleasant experience working with Neosun, Nare really helped me through the whole process and answered my questions on time, overall very smooth process!"

Later service issue. One reviewer reports issues after a later inverter replacement conversation involving an older system. Representative review excerpt: "Seems my 10 -15 year old system needed to have an old inverter replaced however they didn't deal with this company so there were issues."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.