New Leaf Electric Reviews

Reviewers mostly describe the sales process as clear, responsive, and fair, with several noting straightforward explanations and proposals that matched expectations. A small number of complaints mention pressure or concerns about how the sales process was handled, but those appear uncommon relative to the overall praise.Solar.com's composite of published customer feedback, not a customer quote

Clear and responsive sales process. Reviewers commonly say the team was responsive, explained the work clearly, and provided quotes that felt fair or easy to understand. Representative review excerpt: "Eric and the team were responsive and gave me a fair quote for installing a Tesla Wall Connector, along with replacing a breaker to match the new amperage."

Projected results often matched experience. Some reviewers note that the system output later tracked closely with what had been projected, which helped support confidence in the proposal. Representative review excerpt: "A year later, we got our True Up from our utility company and the solar produce almost exactly what was projected, which covered our entire electric bill for the year."

Isolated concerns about sales conduct. A small number of reviewers describe concerns about the way the sales process was presented or handled, including allegations that they felt were misleading. Representative review excerpt: "He took ownership over the situation, I honestly don't think he was aware this salesperson was taking advantage of me."

Reviewers generally describe pricing and financing as explained clearly, with multiple comments about easy payment options and upfront cost communication. A smaller set of complaints mentions surprise charges or expectations around system sizing and related costs, so this area reads positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Upfront pricing and financing explanations. Reviewers say the company explained financing clearly and made payment terms easy to understand. Representative review excerpt: "They handled permits, explained financing clearly, and finished installation faster than expected."

Payment process felt straightforward. Several comments mention on-time completion and easy payment options, along with communication that helped set cost expectations. Representative review excerpt: "Thanks Eric and Greg Arrived in time , completed on time and easy payment options"

A few cost-related complaints. Some reviewers report concerns about extra charges or about not fully accounting for system output and bill expectations when the project was sold. Representative review excerpt: "Now the charger is defective and I'm told I have to pay $250 for them to swap out the old one for a new wall-mount that's in my possession."

Communication is a clear strength in the review corpus, with many customers describing quick replies, clear ETAs, and professional follow-through. There are a few complaints about responsiveness or project bandwidth, but the overall pattern is strongly favorable.Solar.com's composite of published customer feedback, not a customer quote

Responsive and easy to work with. Reviewers frequently describe the team as responsive, upfront, and easy to coordinate with from the first quote through the install. Representative review excerpt: "Eric and the team were responsive and gave me a fair quote for installing a Tesla Wall Connector, along with replacing a breaker to match the new amperage."

Detailed updates and follow-through. Customers also mention clear communication during the job, including questions being answered, work being checked, and the site being left tidy. Representative review excerpt: "He addressed all my questions, made sure to check connections and everything was working before leaving and even triple checked the worksite for any trash or left behind tools."

Some coordination frustrations. A few reviewers report breakdowns in communication, including delays or messages that the company was too busy to complete the work. Representative review excerpt: "One week later I receive an email stating New Leaf is "too busy and does not have the bandwidth" in order to complete the job nor could they recommend any..."

Reviewers usually report that scheduling was smooth, install timing was reliable, and permits or inspections were handled without major friction. There is one notable complaint about a job being paused because the company said it was too busy, so the timing record is good but not perfect.Solar.com's composite of published customer feedback, not a customer quote

Scheduling and arrival were often on time. Several reviewers say it was easy to get on the schedule and that installers arrived when promised. Representative review excerpt: "Very easy to get on the schedule and Nick showed up exactly on time for install day."

Permits and install steps moved efficiently. Customers also mention permits being handled and projects finishing faster than expected or on the expected day. Representative review excerpt: "They handled permits, explained financing clearly, and finished installation faster than expected."

One job was left unfinished. One reviewer reports that the company later said it was too busy to complete the job, which points to an isolated scheduling breakdown. Representative review excerpt: "One week later I receive an email stating New Leaf is "too busy and does not have the bandwidth" in order to complete the job nor could they recommend any..."

Workmanship reviews are very positive overall, with customers describing thorough installs, professional crews, and careful cleanup. Only one complaint appears in this category, centered on a defective charger and a fee tied to swapping parts, so the general impression remains strong.Solar.com's composite of published customer feedback, not a customer quote

Professional, thorough installation. Reviewers often say the crew kept them informed, worked thoroughly, and delivered a high-quality installation. Representative review excerpt: "On installation day, Eric and his electrician kept me informed up to the minute in terms of arrival time, and I was extremely satisfied with the thoroughness and quality of..."

Good guidance on equipment needs. Some customers note that the team explained what equipment would be needed before the installation started. Representative review excerpt: "I let them know of a new EV car purchase and they told me exactly what I would need for installing the level 2 charger."

Isolated service-related complaint. One reviewer describes a problem with a charger and says they were asked to pay to replace a part, which stands out as a site-care or post-install concern rather than a common theme. Representative review excerpt: "Now the charger is defective and I'm told I have to pay $250 for them to swap out the old one for a new wall-mount that's in my possession."

Post-install reviews are mostly favorable, with customers describing helpful service when issues came up and reporting systems that performed as expected over time. A small number of complaints mention follow-up costs or performance questions, but the overall pattern suggests generally solid after-install support.Solar.com's composite of published customer feedback, not a customer quote

Support when issues came up. Reviewers say the company helped resolve problems in a timely, professional manner after the original install. Representative review excerpt: "Two responded but NEW LEAF electric solved my issue in a timely, professional manner with excellent service."

Performance matched expectations. Some customers report that later utility results tracked closely with the projected output and covered their electric bill as expected. Representative review excerpt: "A year later, we got our True Up from our utility company and the solar produce almost exactly what was projected, which covered our entire electric bill for the year."

A few follow-up complaints. A small number of reviewers mention concerns about service costs or problems after installation, which suggests occasional friction in post-install support. Representative review excerpt: "Now the charger is defective and I'm told I have to pay $250 for them to swap out the old one for a new wall-mount that's in my possession."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.