New Power Solar Reviews

Reviewers mostly describe the sales and proposal process as clear, professional, and thorough. They often mention detailed explanations and time spent answering questions, while a small number report pushy outreach or weak follow-up after signing.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Many reviewers say the process was explained well and that staff answered questions in detail, which helped set expectations before the job began. Representative review excerpt: "From start to finish, these guys were very professional and explained everything in detail while answering my many questions."

Thorough upfront guidance. Reviewers also describe the proposal stage as knowledgeable and reassuring, with representatives laying out the plan and addressing concerns directly. Representative review excerpt: "We were very skeptical about going solar, we have heard so many horror stories, but after sitting down with Greg Duvall, going over all our questions, laying out the plan..."

Limited follow-up complaints. A small number of reviewers report pressure during outreach or say communication dropped after the contract was signed, so this area is mostly positive but not perfect. Representative review excerpt: "Very quick to answer questions before signing but no answer once contract is signed."

Reviewers are generally positive about pricing and financing, with several saying costs and savings were explained clearly. The main complaint pattern is limited, but one review raises concern about the loan structure and the way financing was set up.Solar.com's composite of published customer feedback, not a customer quote

Clear savings framing. Some reviewers say they understood the money-saving side of the offer and later saw the expected bill impact or credits. Representative review excerpt: "Great experience with Jordan after he came to explain us how solar works and how much money we would save it was awesome service and just like promised we had..."

Price felt fair. Reviewers describe a recurring pattern in this area. Representative review excerpt: "The price was good (a little lower than expected), the customer service was great."

Financing concern. One reviewer reports concern about the loan terms and how the financing was structured, which suggests the need to review paperwork carefully. Representative review excerpt: "I was excited to get solar on my house so I went to stockdale solar because I wanted to support “local business” the loan they gave me put a Lean..."

Communication is one of the stronger themes in the reviews. Customers frequently say the team kept them updated, answered questions promptly, and stayed on top of next steps, though a few reviewers describe gaps after signing or confusion about where to get help.Solar.com's composite of published customer feedback, not a customer quote

Responsive updates. Reviewers often say they were told what would happen next and that the team stayed on schedule with communication throughout the process. Representative review excerpt: "They let me know what the next step was every time and were always on time."

Quick answers. Several customers mention fast replies by text or phone, which made the coordination feel easy to manage. Representative review excerpt: "Jordan was on time, answered all our questions, even when we would call or text he will/would answer immediately."

Post-signing follow-up issues. A small number of reviews say follow-up weakened after the contract was signed or that they were unsure where to turn for help, so this is a minor watch-out. Representative review excerpt: "Very quick to answer questions before signing but no answer once contract is signed."

Most reviewers describe the schedule as reliable, with work starting on time and the overall process moving smoothly. A few mention hiccups tied to permitting, supply issues, or final utility steps, but those notes are less common than the positive timing feedback.Solar.com's composite of published customer feedback, not a customer quote

On-time progress. Many reviewers say the team kept them informed and showed up when expected, which made the timeline feel predictable. Representative review excerpt: "They let me know what the next step was every time and were always on time."

Smooth installation flow. Some customers describe the installation as seamless, with the work moving efficiently from start to finish. Representative review excerpt: "The whole installation process was seamless."

Occasional delays. A few reviewers mention delays from supply chain issues or finalization steps, but also note that the company communicated those changes. Representative review excerpt: "A few hiccups due to supply chain and PG&E service termination for finalization, but they were very good about communicating those missteps."

Reviewers generally speak well of the installation crew’s professionalism, speed, and overall workmanship. Cleanup and site care are usually described positively, though one review reports roof-tile damage that was not resolved to the customer’s satisfaction.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Several reviews describe the installers as professional, friendly, and easy to work with during the job. Representative review excerpt: "Carlos was very professional, warm, and friendly."

Efficient installation. Customers also mention fast installation work, with the crew completing the job efficiently. Representative review excerpt: "The installation team was great and fast"

Damage complaint. One reviewer reports broken roof tiles after installation and says the issue was not fixed, which is the main workmanship concern in the corpus. Representative review excerpt: "After installing the panels, we realized that many roof tiles were broken, and they refuse to fix them."

Post-installation feedback is mostly positive, with reviewers mentioning system guidance, monitoring help, and comfort with how the system is performing. The complaint volume here is very small, but one review references dissatisfaction with follow-up after a year.Solar.com's composite of published customer feedback, not a customer quote

Helpful system walkthroughs. Reviewers say staff took time to explain the system after completion and helped them understand what to watch for. Representative review excerpt: "Once everything was finished a young man named Brandon came by and answered any questions and went over what to watch for on our system."

Monitoring support. Some customers mention help with the app and monitoring setup, which made it easier to keep track of usage. Representative review excerpt: "Also thank you, JD for helping with downloading the app and explaining how it works, he also explained how to monitor my solar usage, which was confusing until JD showed..."

Isolated follow-up concern. A small number of reviews point to dissatisfaction with post-install service or long-term follow-up, so this area is mostly positive with a limited watch-out. Representative review excerpt: "It's really awesome that after a year with their great service they came and checked to see how iwas doing."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.