Next Phase Electric Reviews

Reviewers most often describe the sales and proposal process as clear and helpful, with several noting that representatives explained options well and helped them feel comfortable moving forward. A smaller but important set of complaints says some expectations around billing, savings, or contract outcomes were not aligned with what customers believed had been promised.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the sales team took time to explain options and help them understand the decision before signing. These accounts describe a straightforward proposal experience with little pressure. Representative review excerpt: "Installed with Next Phase three years ago, Carlos Hernandez was awesome in helping us understand everything and making sure we were making the right decision and couldn't be happier that..."

Helpful sales experience. Some customers report that the sales process felt smooth and well supported from first conversation through installation. They describe a team that was responsive and informative during the proposal stage. Representative review excerpt: "I couldn’t be happier with my experience working with this solar company, and I want to give special recognition to Abel, our sales representative."

Expectation gaps. A smaller group of reviewers says the outcomes they experienced did not match what they believed had been discussed up front. These comments center on savings, billing, or contract expectations not matching the later result. Representative review excerpt: "My land isn't producing what they promised; it's just been empty promises after I signed the contract."

Feedback on pricing and financing is mixed and more cautious than other categories. Some reviewers describe good follow-through and support, while others raise concerns about billing changes, unclear cost expectations, and uncertainty around incentive timing or refund-related issues.Solar.com's composite of published customer feedback, not a customer quote

Billing and cost concerns. Other reviewers describe confusion or frustration around bills, expected savings, or money owed back to them. A few comments suggest final costs or financing-related expectations were not as clear as they wanted. Representative review excerpt: "Everyone that I know that signed up is now going to have to deal with the increase in our bills in addition to so many people that still had electric..."

Unclear timing details. Some reviewers mention uncertainty around electric-company mail or incentive timing after signing. These reports point to gaps in transparency, even when the overall project still moved forward. Representative review excerpt: "The only complaint I have is then I started receiving mail from electric company and wasn't sure which way I should go, as we are trying to be cost effective..."

Supportive follow-up. Some reviewers say they appreciated the help they received after the sale and felt the team stayed engaged. These comments are more about service than detailed pricing clarity, but they do reflect a positive experience for those customers. Representative review excerpt: "Thank you to Greg and Shawn for all of your help and checking in on me and how things have been going, I really appreciate it!"

Communication is one of the stronger parts of the review record, with many customers describing clear updates, helpful coordination, and responsive staff. The few complaints mostly involve delayed callbacks, unanswered questions, or frustration when customers wanted faster follow-up.Solar.com's composite of published customer feedback, not a customer quote

Clear updates. Many reviewers say the company kept them informed at each stage and answered questions clearly. These accounts describe a coordinated process with strong customer support. Representative review excerpt: "The entire process was handled efficiently with clear communication at every stage and a strong focus on customer satisfaction They took the time to explain options clearly, answered all questions..."

Hands-on coordination. Several customers describe team members who were helpful during inspections and project handoffs. They say the support reduced stress and kept the project moving. Representative review excerpt: "That is personYou want by your side when the City Inspector is about to make you into an instant-epileptic with a side-salad of PTSD (post traumatic statute-stupid dissonance) Another Profilic..."

Follow-up delays. A small number of reviewers report difficulty getting callbacks or getting questions answered after signing. These complaints focus on communication gaps rather than the installation itself. Representative review excerpt: "Unfortunately I Haven’t Had Any Call Back .."

Reviews on timing lean positive, but they are more mixed than the communication category. Many customers say the work moved quickly and permits or installation were handled efficiently, while a smaller set report significant delays tied to scheduling, rework, or utility coordination.Solar.com's composite of published customer feedback, not a customer quote

Fast starts. Some reviewers say the project moved quickly from consultation to installation. These comments describe a timely process and a crew that showed up when expected. Representative review excerpt: "2 days after calling Next Phase for a consultation Kyle and his coworker came to our house and determine the best needs for us."

Efficient completion. Other customers report that installation and permitting were handled smoothly and in a short time frame. They describe the company as proactive in keeping the project moving. Representative review excerpt: "Install and permitting was a breeze and we went from planning to installed in a very short amount of time (under two weeks) Looking forward to not paying a True..."

Delay complaints. A smaller group says their projects took much longer than expected, including cases with months-long delays or prolonged utility follow-up. These reviews show that schedule reliability was uneven for some customers. Representative review excerpt: "Next Phase completed the work and hounded SCE for months eventually resulting in the completion of my project nearly two years (!) after signing the initial contract - THANK YOU!!"

Most workmanship feedback is positive, with reviewers praising professionalism, courteous crews, and clean work areas. Complaint volume is low, but a few reviews describe installation mistakes or site damage that required follow-up fixes.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers describe the installation teams as professional, courteous, and efficient. They also mention clean work areas and solid overall workmanship. Representative review excerpt: "Next Phase Electric did an outstanding job on our solar roof, they were very professional, courteous and did the install and hook up with out any complications."

Careful cleanup. Some customers say the crew respected the home and left the site in good condition. These reviews support a generally positive picture of field workmanship. Representative review excerpt: "Carlos B & Brandon M showed up on time, were respectful, answered all my questions, left the area cleaner than when they got there, in a shorter time frame than..."

Installation errors. A small number of reviewers report mistakes that required return visits or corrections. These comments focus on setup issues and follow-up work rather than routine installation quality. Representative review excerpt: "They installed the batteries at the wrong height so had to come move them, they took about 4 months to finish the install because well I don't know why they..."

Long-term support and post-install performance draw strong praise overall, especially for warranty help, follow-up, and systems that continued producing as expected. A few reviewers do report later equipment issues or service concerns, but those complaints are relatively uncommon in the review set.Solar.com's composite of published customer feedback, not a customer quote

Warranty follow-through. Several reviewers say the company followed up after installation and reminded them they were still covered for future needs. These comments point to solid post-install support. Representative review excerpt: "Next phase reached out to let us know that we were still protected warranty and they would be here for us for any future needs."

Performance and service help. Customers also describe systems working well over time and staff helping with later service needs or documentation. These reviews suggest the company stayed involved after the initial install. Representative review excerpt: "My house runs two AC units all summer long and I run those suckers mid 70s, haven't had to worry abt the power bill."

Later service issues. A few reviewers mention inverter issues, panel service, or questions that came up years after installation. These comments suggest post-install support was not seamless in every case. Representative review excerpt: "A couple years later I had an inverter issue."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.