North Valley Reviews

Reviewers often describe the sales process as clear and helpful, with several saying the team explained savings and next steps well. At the same time, a smaller set of reviewers report delays, confusing follow-up, or pressure around permit- and account-related issues.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the sales team took time to explain the system and savings in a way that made the process easier to understand. Representative review excerpt: "Next day Billy Smith came with Peter and explained and taught me so much about how much I can be saving and instead of paying pge 900$ I will be..."

Helpful, customer-first approach. Positive reviews also describe the company as honest, responsive, and supportive from proposal through installation. Representative review excerpt: "If you’re looking for a reliable, honest, and fast-acting solar company that truly puts customers first, I highly recommend them."

Follow-up and permit-related frustration. Some reviewers report repeated delays in getting responses and problems tied to application or permit handling. Representative review excerpt: "I have been calling since last May and all I get is a big stall, "We will get back to you", I'm checking on it"."

Reviewers are split on pricing and financing clarity. Some say they had a good price, avoided upfront costs, and understood the savings, while others report concerns about transparency, billing, or rebate timing.Solar.com's composite of published customer feedback, not a customer quote

Low out-of-pocket cost reported. Some reviewers say they did not have to pay upfront and felt the overall value was strong. Representative review excerpt: "I save around $100/mo, didn't have to come out of pocket, and service throughout the process was exemplary."

Good price cited. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Went up in half of the time of the other company i spoke with and at a great price."

Transparency and rebate timing concerns. Other reviewers describe confusion around accounting or say follow-through on rebate-related paperwork was not clear. Representative review excerpt: "One year later they do not return calls and as far as I can tell they never filed the rebate forms."

Most reviewers describe solid coordination, especially when the team kept them informed, answered questions, and stayed involved through the project. A smaller but notable group reports difficulty reaching the company or getting callbacks, so communication appears uneven for some customers.Solar.com's composite of published customer feedback, not a customer quote

Clear step-by-step guidance. Several reviewers say the team explained the process clearly and answered questions well. Representative review excerpt: "They took the time to explain every step of the process, answered all my questions clearly, and made sure I felt confident in my decision."

Responsive project support. Other reviewers describe the company as responsive and available for documentation or on-site coordination. Representative review excerpt: "He was present when the drone took pictures to get the placement correct, he was there for the day of the installation and he always made himself available when I..."

Hard to reach at times. Some reviewers report delays in callbacks or repeated attempts to get a response about system questions or follow-up work. Representative review excerpt: "I have been calling since last May and all I get is a big stall, "We will get back to you", I'm checking on it"."

Reviewers often describe projects that stayed on schedule or finished quickly. However, there are also reports of permit, inspection, or activation delays that created extra inconvenience.Solar.com's composite of published customer feedback, not a customer quote

On-time completion. Some reviewers say the installation was completed on the promised date, even when issues came up during the job. Representative review excerpt: "Our installation was perfectly on time and despite some unforeseen issues on our roof, they were able to completed on the day promised."

Fast project completion. A few reviews mention that the work moved quickly and efficiently. Representative review excerpt: "The installation was completed quickly and efficiently, with great attention to detail and respect for my property."

Inspection and utility-process delays. Other reviewers report problems with city inspection failures or utility-related application issues that slowed the project down. Representative review excerpt: "The installation failed city inspection numerous times for various reasons resulting in a continuation of inconvenience for my houshold."

Most reviewers describe professional crews, efficient installations, and good cleanup. Still, a few report workmanship issues that required follow-up corrections after the initial install.Solar.com's composite of published customer feedback, not a customer quote

Professional and efficient crews. Several reviewers say the installers were professional, worked efficiently, and respected the property during the job. Representative review excerpt: "The installation was completed quickly and efficiently, with great attention to detail and respect for my property."

Cleanup and finish noted positively. Positive reviews also mention that the crew cleaned up after themselves and completed the work neatly. Representative review excerpt: "They were very professional, efficient and they actually cleaned up after themselves."

Some install corrections needed. A few reviewers report issues with panel rails or site cleanup that had to be addressed after the initial installation. Representative review excerpt: "Initial install, three solar panels rails were hanging past the roofline, installers left garbage on roof and panel installation site."

Reviewers generally describe systems that are performing well after turn-on, with comments about lower electric bills and improved comfort. Complaints are less common here, but a few reviewers say getting post-install support or follow-up help took persistent effort.Solar.com's composite of published customer feedback, not a customer quote

Good post-install performance. Several reviewers say their solar system is working well and delivering the savings they expected. Representative review excerpt: "The solar panels are working great, and we’re already saving money."

Comfort and savings after turn-on. Other reviews describe improved home comfort and reduced electricity costs after the system started operating. Representative review excerpt: "Now we are cool as cucumbers in the summer in our new home in West Sacramento with a great solar system."

Follow-up support can take time. A few reviewers report difficulty getting responses for service or post-install questions. Representative review excerpt: "Refused to call us back when we had questions about our new system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.