Northstar Solar Reviews

Reviewers most often describe the sales process as clear, patient, and low-pressure, with proposals that were explained in detail. A small set of complaints points to contract expectations, sales pressure, and a few cases where customers felt the quoted scope or follow-through did not match what they expected.Solar.com's composite of published customer feedback, not a customer quote

Clear, patient proposal process. Many reviewers say the sales team took time to answer questions, explain the proposal, and walk through the process without pressure. Representative review excerpt: "Patrick was very patient in answering all my questions and was quite thorough in reviewing his proposal."

Responsive and helpful sales conversations. Customers also describe the sales experience as thorough and easy to understand, with prompt follow-up and practical guidance. Representative review excerpt: "Our salesman, Patrick was no pressure, extremely helpful and very responsive."

Watch-out on expectations and follow-through. A smaller group reports problems with promised timelines, contract expectations, or feeling pushed into signing before all details were settled. Representative review excerpt: "I contacted them back in September and was pushed to signed a contract with them in October and was promised by Sean that the work will be done by the..."

Feedback on pricing and financing is generally favorable, but less consistent than the sales and installation categories. Reviewers often say pricing was explained clearly, while a handful mention added costs, billing issues, refund concerns, or incentive timing complications.Solar.com's composite of published customer feedback, not a customer quote

Clear pricing in many reviews. Several reviewers say they understood the pricing and financing structure and felt the company was upfront about costs during the sales process. Representative review excerpt: "They were clear about timings and pricing throughout, were patient in explaining every part of the process and how we could make a good decisions about our system, and were..."

Helpful handling of billing issues. Some customers note that minor billing or materials issues were resolved quickly once raised. Representative review excerpt: "Had minor issues with billing and roof materials which they handled immediately."

Some reports of added costs or financing frustration. A smaller set of reviewers describe surprise costs, follow-up around quotes, or frustration tied to loans and project delays after financing had already started. Representative review excerpt: "I took a loan specifically for that walk and started paying the loan back, including the interest, but the walk was never done."

Most reviewers describe strong responsiveness, clear handoffs, and steady project management from office staff and field teams. The main complaints center on spotty updates, difficulty reaching staff at times, and a few cases where customers felt project details or timing were not clearly confirmed.Solar.com's composite of published customer feedback, not a customer quote

Responsive project management. Many reviewers say the office and project managers stayed in touch and kept them updated through text, email, or direct follow-up. Representative review excerpt: "Jason, the project manager, was responsive and kept me informed via texts and emails."

Supportive handoffs and coordination. Customers also mention helpful office staff and a project team that stayed engaged throughout the job. Representative review excerpt: "Danielle in the office was a joy and our project manager Jason was there for us all along the way."

Occasional communication gaps. A smaller number of reviewers report unclear updates, difficulty getting confirmation on details, or delays in getting answers from the office. Representative review excerpt: "Their main phone line even states they don't answer calls and prefer to be contacted by text only, which makes communication difficult."

Reviewers generally report that projects moved forward on schedule or with manageable permitting steps. At the same time, some comments point to delays tied to permits, seasonal timing, or expectations that were too optimistic for the actual schedule.Solar.com's composite of published customer feedback, not a customer quote

Often on schedule. Many customers say the project was completed as planned, with permitting and activation moving smoothly. Representative review excerpt: "The project was done on schedule and permitting process was smooth."

Permitting and install steps often handled well. Reviewers also describe on-time crews and a process that stayed organized once work was underway. Representative review excerpt: "Dan and the rest of the crew were on time and always courteous, answering all our questions."

Some timing expectations were off. A smaller set of reviews says the schedule took longer than expected or that timeline expectations were not communicated clearly after the contract was signed. Representative review excerpt: "Finally, after asking to talk to the owner, the owner called me back in the end of December and told me nobody should've promised me anything in terms of timeline.."

Workmanship is one of Northstar Solar’s strongest areas in the review corpus. Reviewers consistently praise the crews’ professionalism, the quality of the install, and the care taken on the roof and around the home, with only one notable complaint about roof compatibility and install limitations.Solar.com's composite of published customer feedback, not a customer quote

Professional, well-run install crews. Customers frequently describe the crews as professional, personable, and efficient during the installation. Representative review excerpt: "The crew was professional and personable."

Strong install quality and site care. Reviewers also say panels, batteries, and conduits were installed neatly, with careful attention to the roof and surrounding property. Representative review excerpt: "The solar panels were installed nicely on our concrete tile roof; the batteries and cable conduits were mounted with near perfection."

One limitation raised on roof type. A small number of comments mention roof or tile compatibility as a constraint during installation planning. Representative review excerpt: "We were told by the company that our tiles were too old to install panels on and that they didn't do cement tile installation, and so this contributed to us..."

Post-install feedback is mostly positive, with reviewers saying systems are producing well and follow-up support has been available when needed. A couple of mixed comments note that performance may not always match every customer’s expectations, even when the system is operating without issues.Solar.com's composite of published customer feedback, not a customer quote

Systems generally working well. Reviewers say their systems have continued producing electricity and, in some cases, battery backup has been especially useful. Representative review excerpt: "The system have been working well, and it continues to supply more electricity to our home each day going from the winter months to spring."

Follow-up support after turn-on. Some customers report reaching out after installation and getting help when an issue came up, such as a string stopping production. Representative review excerpt: "I had an issue with one of the string's stopping producing, so I reached out and let Northstar know."

A few performance expectations not fully met. A small number of reviewers say the system has run without issues but still seemed to underperform relative to their expectations. Representative review excerpt: "Since the solar system went live after October 14, 2024, I haven't experienced any issues, but it does seem that the power isn't quite sufficient."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.