Oasis Air and Solar Reviews

Reviewers most often describe the sales and proposal process as honest, professional, and low-pressure, with several saying the company clearly explained what was needed and did not push unnecessary work. A smaller set of complaints says getting a quote or estimate could be difficult or confusing, which keeps this category in positive-to-mixed territory.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure proposals. Many reviewers say the team was honest about what needed fixing and avoided upselling unnecessary work. These comments suggest the proposal experience is often straightforward and transparent. Representative review excerpt: "They were super professional, honest about what needed fixing (and what didn’t), and didn’t try to upsell us on anything unnecessary."

Professional quote handling. Some reviewers describe the quoting process as professional and efficient once the company got involved. They say the company gave a quote first and then resolved the issue in a professional manner. Representative review excerpt: "They came out gave a quote first and resolve the issue in a very professional manner."

Quote delays or confusion. A few reviewers report difficulty getting estimates or understanding the quoted scope, with some saying the process felt slow or frustrating. This is the main complaint pattern in the sales stage. Representative review excerpt: "Getting a quote here for solar is like pulling teeth."

Feedback on pricing and financing is mixed, with some reviewers describing fair pricing and helpful maintenance terms. However, the larger complaint pattern focuses on unexpected charges, diagnostic fees, and concerns about part and labor pricing, so this category reads as a weak spot overall.Solar.com's composite of published customer feedback, not a customer quote

Complaints about add-on costs. Several reviewers describe surprise costs tied to diagnosis, service calls, parts, or labor, and some question the pricing they were quoted. These reports are the dominant theme in this category. Representative review excerpt: "I called the manufacturer to find out the price of the part for me cost $164.34 OASIS PRICE $389.36 and $696 to replace it."

Refund and warranty cost concerns. Some reviewers say they were charged for visits or repairs and then struggled to get follow-up support tied to the warranty or the original payment. That keeps pricing concerns from being limited to just one-off estimates. Representative review excerpt: "It broke down immediately after I paid $4,200, and when I called them back, they refused to help or even check if it was under warranty."

Some positive pricing feedback. A number of reviewers say the pricing felt fair or affordable, and some note that office staff explained maintenance terms clearly. These comments point to a generally workable experience for part of the customer base. Representative review excerpt: "Always quick to come out and great office staff..They get it done efficiently and affordable."

Reviewers often praise the office and field teams for being responsive, quick to return, and helpful with scheduling or maintenance coordination. Still, a meaningful minority says calls or emails were not returned and that they had to chase the company for follow-up, so communication is solid but inconsistent.Solar.com's composite of published customer feedback, not a customer quote

Responsive in urgent situations. Many reviewers say the company responds quickly, including during no-cooling or no-heat situations, and that staff take care of issues in a timely way. This is the strongest theme in the communication feedback. Representative review excerpt: "Whether it’s thermostat upgrades or urgent no-cooling/no-heat situations, they respond quickly and take care of people the way they should."

Helpful office follow-through. Some customers mention clear office coordination around maintenance and scheduling, including follow-up that kept the process moving. These reviews describe a team that can be organized and easy to work with. Representative review excerpt: "Because the new installation includes a complimentary year of maintenance, I spoke with Jessica in the office, who confirmed their system handles the complimentary year automatically, so I will not..."

Missed callbacks and follow-up gaps. Other reviewers say they had trouble getting callbacks or email responses and felt they had to initiate every follow-up themselves. This is the main complaint pattern in the category. Representative review excerpt: "Then they didn't respond to calls and e-mail."

Timeline feedback is mixed. Some reviewers say installs or service visits happened quickly and on schedule, while others describe long waits, repeated no-shows, or delays that stretched across weeks and disrupted service.Solar.com's composite of published customer feedback, not a customer quote

Quick scheduling in some cases. Several reviewers say the company moved quickly from estimate to measurements to installation, and some mention on-time service visits. These comments show the timeline can move smoothly when things go well. Representative review excerpt: "Three days later, measurements were taken and I was told the install would happen the next Monday."

Prompt parts and installs. A few reviewers describe fast turnaround on parts and readiness to install within a short window. That suggests some projects are handled with solid scheduling discipline. Representative review excerpt: "In 24 hrs they had the brand new part and were ready to install."

Delays and missed visits. Other reviewers report long delays, technicians not arriving, or waiting weeks for service without clear progress. Those complaints are significant enough to keep timeline reliability in mixed territory. Representative review excerpt: "It's been 6 weeks since I've first called them and all that has happened was I waited for technicians to arrive twice and paid $70 for no work to be..."

Most workmanship reviews are positive, with customers frequently describing professional installs, careful technicians, and good cleanup or follow-through. The complaint pattern is smaller but still notable, centering on property damage and instances where a repair or service visit was handled poorly.Solar.com's composite of published customer feedback, not a customer quote

Professional installation work. Many reviewers say the crew did a professional job and that the system or repair was completed carefully. These comments make workmanship one of the stronger categories. Representative review excerpt: "They put a new unit in 2 years ago they did a very professional job."

Careful technicians. Some customers specifically note that technicians took their time and checked everything before leaving. That suggests a focus on doing the job thoroughly. Representative review excerpt: "He took his time and checked everything to make sure our AC was running properly!"

Damage and service-quality complaints. A few reviewers report property damage or a service visit that left them worse off than before. These complaints are limited, but they are the main caution in this category. Representative review excerpt: "Service tech had a somewhat high handed , cocky attitude , in addition to damaging my wall with his ladder on the way out ."

Post-install feedback is mostly positive when systems are running well, with reviewers mentioning reliable performance, successful replacements, and ongoing maintenance support. The downside is that some customers report breakdowns, slow warranty help, or difficulty getting repairs completed after installation.Solar.com's composite of published customer feedback, not a customer quote

Systems working as expected. Some reviewers say their installed systems continued to work properly and that service after the install was professional. These reviews point to generally solid post-install performance for part of the customer base. Representative review excerpt: "Everything is working as expected, top notch technicians and professional services."

Good diagnostic follow-up. A few reviewers describe thorough diagnosis and successful replacement work after the initial installation stage. That indicates the company can still be effective when later issues come up. Representative review excerpt: "When my 14-year-old system needed to be replaced, their technician Cruz (who usually services my system) along with Keyshawn, did a fantastic job diagnosing the issue accurately and thoroughly."

Warranty and breakdown concerns. Other reviewers report units failing, slow repair response, or difficulty getting warranty-related help after a problem appeared. This is the main complaint pattern in long-term support. Representative review excerpt: "It broke down immediately after I paid $4,200, and when I called them back, they refused to help or even check if it was under warranty."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.