Occidental Power Solar & Cogen Reviews

Reviewers most often describe the sales process as clear and helpful, with several praising the proposal stage and overall expectations management. Still, a smaller set reports contract misunderstandings, permit-cost surprises, and a few bait-and-switch style complaints, so the category reads as mixed rather than uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Clear proposals and helpful sales staff. Several reviewers describe a smooth path from the first proposal through the final inspection, and others say the team was professional and easy to work with during the sales stage. Representative review excerpt: "The entire process went very well from first proposal to final inspection and commissioning of the system."

Positive consultation experience. Reviewers also mention a friendly, informative initial walkthrough that helped move the project forward with confidence. Representative review excerpt: "What started as a small talk with a stranger on the sidewalk in San Francisco with a very positive and nice person, developed to a walkthrough the facility and full..."

Contract and expectation disputes. A smaller group reports problems with contract expectations and project promises, including complaints that details were not handled as expected at signing or afterward. Representative review excerpt: "I actually read the contract aloud with the client at the signing." Yes you did and you told us the permit would cost about $50 at that time on the..."

Feedback on pricing and financing is mixed.Solar.com's composite of published customer feedback, not a customer quote

Pricing pricing and paperwork help. Reviewers describe a recurring pattern in this area. Representative review excerpt: "We interviewed 4 solar companies, chose Occidental based on their competitive price and our own gut instinct, and couldn't be happier!"

Incentive and refund timing went smoothly for some. A few reviewers describe the incentive or refund process as handled efficiently, which helped the final economics feel clearer. Representative review excerpt: "Then they processed all the paperwork so that I could get my refunds quickly."

Pricing and financing confusion. Other reviewers report surprise costs or unclear financing responses, including concerns about deposit timing, permit-cost assumptions, and changes that were not well explained in advance. Representative review excerpt: "In the end, they asked us for this payment and we asked about the financing -- the response is that they would have to pass the cost of carrying on..."

Communication is generally described positively, especially when customers mention attentive follow-through, organized handoffs, and active support during difficult situations. The main complaint pattern is breakdowns in responsiveness, with some reviewers saying they had to chase updates or were not kept informed about changes.Solar.com's composite of published customer feedback, not a customer quote

Good handoffs and steady support. Reviewers praise the transition from sales to project management and say the company continued trying to support them when complications came up. Representative review excerpt: "I especially liked a proper hand off from my initial sales and architecture contacts to the project manager."

Responsive crew and office communication. Some customers say they were kept current on activities, timelines, and on-site coordination, which helped the project feel organized. Representative review excerpt: "I will start thanking from the top down; Greg (owner), Carmine (system designer) Keith (on site foreman) and the installation crew, always on time and they cleaned up very nicely."

Follow-up gaps and missed updates. Complaints center on delayed responses, missing information, and situations where customers say they had to repeatedly follow up to get answers or progress. Representative review excerpt: "I've called Occidental Power and have been assured that someone would help me but as stated above it's been there weeks of emails and promises to look into the issue..."

Most reviewers describe schedule handling as solid, with several noting timely crews, clear expected timelines, and successful progress through inspection and activation. The smaller complaint set points to permit or inspection confusion and a few issues with project timing details.Solar.com's composite of published customer feedback, not a customer quote

Timelines generally communicated well. Reviewers say they were kept current on expected timing, including when a short delay occurred, and appreciated knowing what to expect as the work moved ahead. Representative review excerpt: "I was kept current on all activities and expected timelines, even whey they changed due to a short delay on the panels."

On-time work and successful activation. Several comments describe crews arriving on time and the project reaching final inspection or utility activation without major delay. Representative review excerpt: "I will start thanking from the top down; Greg (owner), Carmine (system designer) Keith (on site foreman) and the installation crew, always on time and they cleaned up very nicely."

Permit and inspection confusion. A few reviewers report confusion around permit or inspection details, including disagreement over expected permit costs or lack of information before an inspection. Representative review excerpt: "In reality, the permit cost $111.25 and we have to wonder, how many of these have you done and you don't know what the cost of the permit is?"

Workmanship is one of the stronger parts of the review set. Reviewers frequently mention professional crews, clean job sites, and installations that were completed neatly, though a few complaints do describe leaks, equipment placement disputes, or post-installation concerns.Solar.com's composite of published customer feedback, not a customer quote

Professional installation teams. Many reviewers describe the crew as punctual, professional, and careful about cleaning up after the job. Representative review excerpt: "I will start thanking from the top down; Greg (owner), Carmine (system designer) Keith (on site foreman) and the installation crew, always on time and they cleaned up very nicely."

Solid install quality on rooftops and equipment. Customers also mention the installation itself as well executed, including the panels and support equipment on the roof. Representative review excerpt: "Occidental installed the solar panels on our roof and the support equipment."

A few workmanship concerns. The complaint pattern centers on leaks, plan changes, or concerns about how parts of the job were handled on-site before and after installation. Representative review excerpt: "Bait and switch, left us hanging with a leak for months, charged us for a visit even though after they disappeared for months and refused to provide the information that..."

Long-term support is the weakest category in the set. Some reviewers report that the system worked well after installation and that the company helped with fixes, but others say monitoring, repair estimates, and warranty follow-up became difficult once the system was turned on.Solar.com's composite of published customer feedback, not a customer quote

Systems reported to perform well. A number of reviewers say the system produced as expected after installation, which gave them confidence in the outcome. Representative review excerpt: "There is a saying in English that I love as follows: "The proof is in the pudding." Early this morning, our first electric bill arrived after the solar power system..."

Post-install help on some issues. Some customers describe the team returning to diagnose or fix problems after installation, which suggests at least some willingness to help after the job closed. Representative review excerpt: "(Racoons tumbling underneath the panels and getting ensnared by the cable the likely cause.) He fixed the problem, made sure other wires were tucked in properly, and rinsed the panels..."

Warranty and monitoring follow-through issues. Complaints focus on hard-to-reach support, repair estimates that did not match the reported issue, and concerns that help became limited after payment or turnover. Representative review excerpt: "As I recall, I have a multi-year warranty, but if the company won't call me back it's hard to implement."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.