Ohm Solar Solutions Reviews

Reviewers give this area a mixed read. Many describe clear explanations, professionalism, and follow-through on what was discussed, but a meaningful set of complaints says expectations were not matched by what was ultimately delivered.Solar.com's composite of published customer feedback, not a customer quote

Clear, patient explanations. Positive reviews say representatives explained the process in plain language and answered questions in a way customers could follow. Reviewers also describe professional, trustworthy interactions during the sales and inspection stages. Representative review excerpt: "He explained everything in ways people not in the industry would understand and made sure we were always following what he was explaining."

Promised details not matching delivery. Complaints say verbal promises did not align with the final outcome, and some reviewers describe the sales approach as overly pushy. A few also report unwanted solicitation or pressure to move forward. Representative review excerpt: "All of what I was verbally promised I did not get and it was just a high sales pitch lie."

Responsive follow-through when issues came up. Some reviewers say OHM did step in to address problems after the sale and coordinated fixes when something went wrong. That said, this does not fully offset the recurring concerns about sales expectations. Representative review excerpt: "The installers immediately notified us that the mistake had been made and we were contacted that day by OHM to setup a time for a professional drywaller to come and..."

This is one of the weaker areas in the review set. Reviewers praise financing options and some say savings were strong, but complaints frequently focus on unexpected ongoing costs, affordability concerns, and situations where the final economics did not match what was originally discussed.Solar.com's composite of published customer feedback, not a customer quote

Financing and savings can work well. Some reviewers report getting financing that felt straightforward and say their monthly payments were manageable. A few also say the project delivered meaningful bill savings after completion. Representative review excerpt: "Secured some great financing for my solar and they were pretty quick to install it."

Ongoing cost concerns. Complaints describe situations where the solar payment and utility bill together felt too high, creating affordability concerns after installation. Reviewers also say the system size or financial setup did not match what they say was originally presented. Representative review excerpt: "After all is said and done I will now have a large payment for the new installation and a PG&E bill that I cannot afford both."

Communication around cost expectations. A few reviews suggest the company tried to address issues after the fact, but the communication around pricing and financing was still described as confusing. That leaves this category notably mixed to negative overall. Representative review excerpt: "I will give Ohm Solar the benefit of the doubt as they tried to right the wrongs but with how everything was communicated, my frown was not turned upside down."

Reviewers mostly describe responsive communication and active project coordination. The main complaints center on calls not being returned, unclear updates, and a few reports that coordination fell short when problems arose.Solar.com's composite of published customer feedback, not a customer quote

Regular updates and active handoff support. Many reviewers say they received regular text updates, stayed informed through the project, and continued to get help after installation. Several describe the team as keeping them in the loop from start to finish. Representative review excerpt: "They texted regular updates about the progress and kept us in the loop (Big props to Zach for doing an excellent job on this part!)."

Hard-to-reach in problem cases. Complaints say some customers had trouble getting callbacks or reaching the team when they needed help. A few also describe frustration with unanswered questions after the project was underway. Representative review excerpt: "I'm paying $299 for the system (batteries and panels) and PGE $600 on top of it and Jack Fischer will not answer calls and will not help me out with..."

Smooth coordination for many projects. Other reviewers say the process felt well coordinated and enjoyable, with staff answering questions and maintaining contact after installation. That suggests communication is generally a strength, even though it is not consistent for everyone. Representative review excerpt: "A big shout-out to everyone who kept us informed along the way, you made this a smooth and enjoyable experience from start to finish!"

Most reviewers say the project moved on schedule and that crews showed up when expected. A smaller set of complaints points to missed appointments, permit follow-up questions, and delays in getting issues resolved.Solar.com's composite of published customer feedback, not a customer quote

Projects often stayed on schedule. Positive reviews say crews arrived on time, work progressed through the expected stages, and inspection happened without major delay. Some reviewers also describe the process as orderly despite the many moving parts involved. Representative review excerpt: "We were kept informed of all stages, everyone showed up on time, cleaned up after themselves, and even came up with viable working solutions to resolve some issues with an..."

Permit and scheduling follow-up needed. A few reviewers say they had to reach out to find out where the permit stood or were told at the last minute that work was not on schedule. Those reports point to occasional timing gaps rather than a widespread breakdown. Representative review excerpt: "My wife and I had to reach out a couple times to figure out where our permit was in the process while we approached the installation date that we were..."

On-site timing was generally reliable. Other customers describe the installation day and inspection as moving promptly once the work started. This keeps the overall category more positive than negative, even with some isolated scheduling complaints. Representative review excerpt: "The next day the guys installed the system, and the following week the city came for inspection."

This category trends positive overall. Reviewers frequently praise the crews’ professionalism, cleanup, and care inside the home, while a small number of complaints mention workmanship problems that needed correction.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and cleanup. Reviewers often say installers were polite, careful around the home, and left the work area cleaner than they found it. Several also mention good communication during the install itself. Representative review excerpt: "When having to access the attic, the installer was polite and left the access area cleaner then they found it!"

Issues were sometimes corrected promptly. When mistakes were made, some reviewers say the company acknowledged them and arranged follow-up repairs. That suggests problems were not always left unresolved. Representative review excerpt: "The installers immediately notified us that the mistake had been made and we were contacted that day by OHM to setup a time for a professional drywaller to come and..."

A few workmanship complaints. A small number of reviews describe roof or installation errors and say follow-up was limited. These complaints are present, but they are much less common than the positive comments. Representative review excerpt: "One of there technicians drilled a hole in the roof must of been in the wrong place he just left it and didn't fix it."

Reviews on post-install support and system performance are mixed but lean positive. Many customers say the company helped after installation, answered follow-up questions, and in some cases improved bills or handled service needs, while others report performance or support concerns after the system went live.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install support. Positive reviews say OHM stayed in touch after installation and helped answer questions or check on the system later. Some also report improved bills after the system was turned on. Representative review excerpt: "They even stay in touch after installation, making sure any further questions are answered."

Performance concerns from some customers. A few also report trouble getting help when performance issues came up. Representative review excerpt: "In October it said our system was producing 50% less than it did last year."

Service help after installation. Some reviewers describe the company stepping in when another issue came up and say that support was available when needed. Even so, the mix of praise and complaints keeps this category from reading as uniformly strong. Representative review excerpt: "Yesterday I called OHM to see if they could check my system as Sunrun could not send someone out until October 6th and I would not be available at that..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.