Sales & proposal integrity
Sales Integrity6.7/10
Reviewers most often describe the sales process as clear and straightforward, with several saying estimates and promised steps were handled well. There is also a complaint pattern in the evidence set, so this area reads as positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Clear estimates and smooth start. Reviewers say the estimate process felt helpful and that the job moved along as promised from the outset. Representative review excerpt: "service was great, I had them come out to my house and give me an estimate to add solar to my home."
Promised process delivered. Some customers report that the work followed the expected plan and wrapped up quickly once underway. Representative review excerpt: "All went exactly as promised Fast..."
One serious trust complaint. A negative review raises a strong concern about licensing and confidence in the sales relationship, which is the main outlier in this category. Representative review excerpt: "Found out he lost his contractors licence in July of 2021 and I will be taking him to court soon."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly favorable, with reviewers describing smooth handling of timing, payment, and project completion. A smaller set of complaints points to communication becoming harder after final payment, so transparency appears decent but not universally consistent.Solar.com's composite of published customer feedback, not a customer quote
Timing and payment handled well. Several reviewers say the pricing and project timing worked out as expected, including cases with tight deadlines or delayed city steps. Representative review excerpt: "We live hours away and had a month to get solar before the NEM2 deadline Even with multiple delays (from me and the city) Cody was able to get everything..."
Quick turnaround cited. Some customers connect the overall experience with a fast, efficient process that reduced uncertainty around costs and scheduling. Representative review excerpt: "And the whole process only took 3 weeks."
Follow-up after payment. One complaint says the company became difficult to reach after the final payment, which suggests a post-payment communication concern. Representative review excerpt: "On the minus side, once they received their final payment, they were extremely difficult to get a hold of."
Communication & coordination
Communication7.2/10
Most reviewers describe responsive communication, clear explanations, and steady updates during the project. The main drawback is follow-up inconsistency in a handful of reviews, including missed callbacks or no-shows, so coordination is strong overall but not perfect.Solar.com's composite of published customer feedback, not a customer quote
Clear updates through the project. Reviewers frequently say the team explained each step, answered questions, and kept them informed as the job moved forward. Representative review excerpt: "They clearly explained every step, answered all my questions, and kept me updated throughout the process."
Professional and communicative. Several customers describe the company as knowledgeable and easy to work with, with communication called out as a strength. Representative review excerpt: "On Point did an amazing job on my solar system they were professional , knowledgeable and communicated clearly."
Missed follow-up in some cases. A few reviews report weak follow-through, including missed appointments or delays in resolving open items. Representative review excerpt: "Then he called the next day, apologized, gave a time he would arivevto finish the job, and once again, didn't show up, call or text."
Timeline reliability
Timeline Reliability7.1/10
Reviewers generally report that timelines were met or even beat expectations, including fast installs and quick turn-ons. There are still a few complaints about missed appointments and rescheduling, so schedule reliability is good but not flawless.Solar.com's composite of published customer feedback, not a customer quote
Fast installs reported. Several reviewers say the project moved quickly, with installs completed ahead of schedule or within a short window. Representative review excerpt: "Fast installation great customer service very glad with how fast and smooth everything went actually was done ahead of schedule, outstanding."
Activation happened promptly. Some customers report that the system was installed and turned on soon after, which supports a reliable timeline record. Representative review excerpt: "We got installed in 5 weeks and turned on a week later."
A few no-show complaints. A small number of reviews describe missed appointments or repeated rescheduling, which is the main watch-out in this category. Representative review excerpt: "When I texted him he called back and said he rescheduled again but was a no show again."
Workmanship & site care
Workmanship7.5/10
The workmanship feedback is strongly positive, with reviewers describing professional crews, clear communication on site, and clean installs. Complaint evidence is limited, so this category reads as one of the stronger parts of the review profile.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Reviewers say the team was knowledgeable and easy to work with from consultation through final inspection. Representative review excerpt: "From the very first consultation to the final inspection, On Point Electric was professional, knowledgeable, and incredibly easy to work with."
Clean jobsite and careful install. Customers also mention a neat work area and very clean installation work. Representative review excerpt: "Cody and his crew were highly professional, kept a clean work place, and did the cleanest install I could ever have imagined."
Solid system build quality. A number of reviews tie the installation work to strong system results after completion. Representative review excerpt: "Cody & co., put up 33 panels for us and we've hardly had a PGE bill since."
Long-term support & performance
Long-Term Support7.5/10
Post-install feedback is consistently favorable, with reviewers saying the systems produced well and continued working reliably after activation. There are no complaint reviews in this set for long-term support, which makes this the most stable-looking category in the profile.Solar.com's composite of published customer feedback, not a customer quote
Systems producing as expected. Reviewers report strong post-install output, including panels producing well after the project was completed. Representative review excerpt: "They put up 33 panels on our roof and they're producing electricity like crazy."
Ongoing performance noted. Some customers say the system kept working well for months after installation, suggesting dependable follow-through after turn-on. Representative review excerpt: "The system now has been working great for eight months."
Lower bills reported. A few reviews connect the completed system with reduced electric bills, indicating satisfactory performance after installation. Representative review excerpt: "Cody & co., put up 33 panels for us and we've hardly had a PGE bill since."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.