Ongaro & Sons Reviews

Reviewers most often describe the sales and proposal process as knowledgeable, clear, and helpful, with staff taking time to explain options and answer questions. Complaints are present but less common, and they tend to focus on pricing perceptions, add-on recommendations, or expectations about what was needed.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Many reviewers say the sales team explained the work and options in a straightforward way that helped them understand the proposal before moving forward. Representative review excerpt: "He answered all my questions, and explained everything in a way I could easily understand."

Helpful and courteous visits. Customers also describe quote visits as considerate and professional, with staff taking time to walk through the job and keep them informed. Representative review excerpt: "They were courteous, took their time to make sure everything was done properly, the lead kept the owner informed of every process that was going to be done, the work..."

Pricing and scope concerns. Some reviewers report concerns about whether certain add-ons or recommended items were necessary, or felt the quoted approach was too expensive. Representative review excerpt: "Unfortunately, Ongaro sales person sold me an expensive thermostat (over $325) saying that it was needed for my two state new furnace."

Feedback on pricing and financing is mixed to negative overall. While some reviewers describe estimates as fair or well organized, a substantial share report concerns about high cost, unexpected charges, refund or payment friction, and timing issues tied to incentives or utility steps.Solar.com's composite of published customer feedback, not a customer quote

Clear or fair estimates. Some customers say the estimate process felt organized and reasonably priced, with pricing that was easy to understand upfront. Representative review excerpt: "I found their plumbing estimate to be better organized and lower cost than another of our big local firms."

Cost felt high. Other reviewers describe the job as costly or say individual services and parts felt overpriced relative to their expectations. Representative review excerpt: "Their price for basic electrical services was easily $100 more than a half a dozen other electricians I had consulted with, poor customer service."

Payment and timing friction. A number of comments point to concerns about paying before work was complete or waiting through permitting and utility-related timing after the initial visit. Representative review excerpt: "I feel that since we have already paid for a job they didn't complete that we would have priority in getting the job done so we can get home on..."

Most reviewers describe communication as responsive, professional, and organized, especially during scheduling and day-of coordination. The main complaints involve slow callbacks, difficulty reaching the right team, or handoff issues between departments or scheduling steps.Solar.com's composite of published customer feedback, not a customer quote

Responsive and professional. Customers frequently say the office and field teams answered questions quickly and kept them informed throughout the project. Representative review excerpt: "They take the time to explain everything step by step, which has made me feel informed and in control of the work being done and the scope of the project."

Step-by-step guidance. Reviewers also appreciate when staff explain the process clearly enough to make them feel informed and in control of the work. Representative review excerpt: "They take the time to explain everything step by step, which has made me feel informed and in control of the work being done and the scope of the project."

Reachability issues. Some reviewers report trouble getting routed to the right person or waiting too long for responses when coordinating service. Representative review excerpt: "They have an AI "receptionist" who will not route your call to anyone, it took a week to get responses from the various teams (HVAC and electrical are separate silos)..."

Timeline feedback is generally positive, with many reviewers reporting prompt scheduling, on-time arrivals, and efficient completion. Still, a smaller set of comments describes permit delays, missed appointment windows, or longer waits than expected for activation steps.Solar.com's composite of published customer feedback, not a customer quote

On-time service. Many customers say appointments started when promised and work moved quickly once scheduled. Representative review excerpt: "Chris called to say he was running ahead of schedule, and then showed up at the house right when they said they would."

Fast completion. Some reviewers describe installations or repairs being completed within a short window, including quick turnaround when timing mattered. Representative review excerpt: "We got a competitive price quote and they were able to install two days later, all during our December cold weather."

Permit and activation delays. A smaller group notes longer waits tied to permits, inspections, or utility scheduling, which pushed projects past the expected timeline. Representative review excerpt: "We needed an electrical panel replacement and after the initial visit, it took about 6 weeks to get the permits and an appointment with PG&E."

Workmanship is a clear strength in the review corpus. Most reviewers praise careful installation, professional crews, and cleanup, while the smaller set of complaints centers on damage, mess, or jobs that needed follow-up correction.Solar.com's composite of published customer feedback, not a customer quote

Professional installation. Reviewers often describe the crews as professional and the final jobsite as clean and orderly. Representative review excerpt: "Ongaro & Sons was very professional from estimate to final clean up."

Careful workmanship. Customers also mention technicians taking their time to do the work properly and leaving the property in good condition. Representative review excerpt: "They were professional, left my yard just as they found it and were kind to my dog."

Damage or cleanup concerns. A minority of comments report site-care problems, including damage or messy work that customers felt should have been handled more carefully. Representative review excerpt: "Especially for the cost - I feel like there could be just better basic care taken to be less destructive / messy - or to clean up afterward."

Post-install support is mostly described positively, with many reviewers saying technicians returned helpful follow-up, diagnosed issues effectively, and confirmed systems were working properly. The main watch-outs involve repairs that did not fully resolve the issue, warranty coverage disagreements, or difficulty arranging another service visit.Solar.com's composite of published customer feedback, not a customer quote

Effective follow-up help. Some reviewers say technicians quickly diagnosed problems, corrected them, and checked for other issues before leaving. Representative review excerpt: "He quickly analyzed and corrected my equipment failure then checked for other potential problems, recommending ways to improve my AC and Heating equipment."

System verified after service. Customers also note technicians staying long enough to make sure equipment was operating correctly after the repair or installation. Representative review excerpt: "Chris then waited for a while to make sure the machine was working correctly and heating up the house."

Warranty and repeat-service concerns. A smaller set of comments describe lingering problems after service or frustration with whether follow-up work was covered. Representative review excerpt: "Upon calling them back they told me this was not covered by warranty and that I’d have to pay for another service."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.