Option One Solar Reviews

Reviewers mostly describe the sales process as clear, helpful, and focused on matching system design to customer needs. A small number of complaints mention expectations around transferability, pushback, or post-sale disputes, but those are rare in the evidence set.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations and low-pressure guidance. Many reviewers say the proposal process was easy to understand, with staff explaining equipment differences and answering questions without pushing an oversized system. Representative review excerpt: "I want to give a shout-out to Natasha and Ashton for really looking out for my best interests and explaining the difference between a backup switch and a backup gateway."

Proposal quality and system fit. Several customers report that the company provided strong estimates and helped them choose a system that fit their needs, with some saying the design or expected output stood out during shopping. Representative review excerpt: "I got three estimates for a solar + battery system, and Option One was in the middle in terms of price, but they were ahead of the other two in..."

Isolated contract-expectation complaints. A few reviewers describe disputes about what was said during the sale or how certain terms would work later, which puts a small negative note on this category overall. Representative review excerpt: "One of the biggest selling points was when we sold the house we could transfer the loan to the new buyer, as long as they qualified."

Most reviewers describe pricing and financing conversations as straightforward, with staff answering questions and helping customers understand options. Complaints are limited but include concerns about financing expectations, refunds, and other surprise cost disputes.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing guidance. Reviewers often say the team walked them through financing choices and took time to explain price-related details so they could make a decision with more confidence. Representative review excerpt: "They gave me options and helped me with financing."

Responsive follow-up after install. Some customers say pricing and service questions were still answered months after installation, which suggests strong post-sale support around billing or finance-related concerns. Representative review excerpt: "I called with questions 5 months after installation and I received a call back early the next day and Ashton was so polite and took the time to answer my..."

Limited transparency complaints. A small number of reviewers report disputes tied to financing promises or unexpected cost discussions, so this area is not entirely free of friction. Representative review excerpt: "One of the biggest selling points was when we sold the house we could transfer the loan to the new buyer, as long as they qualified."

Communication is one of the strongest themes in the review set, with many customers describing prompt replies, clear updates, and organized coordination across the project. A few complaints mention missed details or tense interactions, but they are uncommon relative to the volume of praise.Solar.com's composite of published customer feedback, not a customer quote

Responsive customer support. Reviewers frequently say staff were easy to reach, answered questions promptly, and stayed available from the first call through follow-up after completion. Representative review excerpt: "Their customer service and responsiveness has been exceptional from day one through completion and even with follow up calls months later."

Strong coordination across project steps. Many customers describe the company as organized on scheduling, permits, and handoffs, with one reviewer saying the team kept the process moving smoothly and another noting clear help from start to finish. Representative review excerpt: "Natasha organized all the works steps and permit and on installation day Jacob, Kevin and Louis did a perfect job installing all panels on my roof and running the proper..."

Reviewers commonly report that the company keeps projects moving on schedule, including permitting, installation, and utility-related steps. A few reviews mention delays or coordination issues, but the overall pattern is still strongly favorable.Solar.com's composite of published customer feedback, not a customer quote

Fast scheduling and efficient installs. Customers often say the team fit them into the schedule quickly and completed installation efficiently, with crews showing up early and working carefully. Representative review excerpt: "What impressed me about them was the excellent communication I was receiving with the whole process and the speed that they were able to fit me in their schedule."

Permitting and setup handled well. Several reviewers describe the company as staying on top of permitting and related steps, which helped the project move through the process with less stress. Representative review excerpt: "Natasha organized all the works steps and permit and on installation day Jacob, Kevin and Louis did a perfect job installing all panels on my roof and running the proper..."

Occasional delay complaints. A small number of reviewers say inspections or other process steps delayed completion, so timeline reliability is strong but not perfect. Representative review excerpt: "Inspections had issues and the timeline for completion was delayed."

Reviewers overwhelmingly describe the installation crews as careful, professional, and clean on site. Complaints are uncommon, but a few reviewers report roof or property damage and later repair concerns.Solar.com's composite of published customer feedback, not a customer quote

Careful, professional crews. Many customers say the installers worked neatly and respectfully, with crews described as careful during the job and attentive to the property. Representative review excerpt: "Anthony and his crew were here bright and early on a Monday morning and were conscientious and careful with the installation."

Solid installation execution. Reviewers also describe the installation itself as well handled, including organized crews and work that left them feeling comfortable with the finished system. Representative review excerpt: "We recently had solar panels installed, and I honestly cannot say enough amazing things about this company and the entire team involved."

Rare damage and cleanup complaints. A few reviewers report cracked or shattered roof tiles and other site-care concerns, indicating that workmanship problems do appear in a small number of cases. Representative review excerpt: "The other issue was that several of my roof tiles were cracked during the install."

Post-install support is another major strength in the review corpus, with customers frequently describing helpful service for monitoring, inverter replacements, and follow-up issues. A few complaints mention warranty or repair friction, but the dominant pattern is responsive long-term support.Solar.com's composite of published customer feedback, not a customer quote

Quick help with repairs and replacements. Reviewers say the company responded quickly when systems needed service, including inverter replacement and getting systems back online fast. Representative review excerpt: "They were able to replace my Solar Edge Inverter literally the next day after I called and bring me back online in the middle of summer where I have to..."

Helpful follow-through after installation. Several customers report that the team continued to help after the system was running, including coordinating checks and handling later support requests. Representative review excerpt: "I contacted OptionOne and they pre-coordinated a new Solar Edge inverter for a single step validation and collaborated the failure and approval of installation."

Limited warranty complaints. A small number of reviewers describe disagreements over monitoring or warranty-related charges, so post-install support is strong overall but not universally smooth. Representative review excerpt: "Than best of all our inverter has a communication board go out on it (only 3 years old) and the warranty covers the part but the company want to charge..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.