Sales & proposal integrity
Sales Integrity6.1/10
Reviewers most often describe the sales approach as straightforward and not pushy, with several saying they felt the proposals were honest and appropriately sized for the job. At the same time, a meaningful minority of reviews raise questions about quote clarity, pricing breakdowns, and how the work was presented.Solar.com's composite of published customer feedback, not a customer quote
Straightforward, low-pressure sales. Several reviewers say they felt the company was honest and did not try to upsell unnecessary work. These comments suggest the proposal process was clear and practical for many customers. Representative review excerpt: "If you want someone who is honest, experienced, and genuinely invested in the outcome — Jeff is your guy."
Some customers wanted more detail on pricing. Complaint-oriented reviews describe confusion about how quotes were calculated and ask for more breakdowns of what the work included. A few also say the pricing felt higher than expected relative to the task. Representative review excerpt: "I called to ask for a breakdown of what this work actually involved for the price (since it was quite a substantial amount, and I don't think this is unreasonable..."
Price & financing transparency
Price Transparency5.4/10
Feedback on pricing is mixed to negative. Some reviewers describe the work as reasonably priced, while others report surprise at charges, deposits, or payment expectations that were not clearly understood upfront.Solar.com's composite of published customer feedback, not a customer quote
Charges and payment timing drew complaints. Several reviewers report feeling surprised by the amount billed or by requests for payment tied to unfinished work. These comments point to recurring concerns about transparency around final cost and payment expectations. Representative review excerpt: "He left work unfinished and he will not return to finish job until we pay him $900."
Some customers saw fair pricing. Positive reviews say the pricing felt reasonable for the experience and scope of work. A few also mention that they avoided unnecessary upsells or larger replacement costs. Representative review excerpt: "Awesome electrician and reasonably priced for his experience."
Communication & coordination
Communication6.5/10
Most reviewers describe responsive communication and good follow-through, including fast callbacks, helpful troubleshooting, and useful updates. A smaller set of reviews report frustration with callback expectations or coordination when issues came up.Solar.com's composite of published customer feedback, not a customer quote
Responsive and helpful in many cases. Reviewers frequently say the company responded quickly, followed through on commitments, and helped troubleshoot issues by phone or email. These accounts suggest active project coordination for many customers. Representative review excerpt: "He shows up when he says he will, follows through on his word, and genuinely cares."
A few reviews mention poor follow-up. Some customers say they were told they would get a callback or return visit and did not experience the follow-through they expected. These complaints focus more on coordination gaps than on the technical work itself. Representative review excerpt: "Jeff says he will call you back."
Timeline reliability
Timeline Reliability7.2/10
The timeline feedback is strongly positive in the available review set. Reviewers say projects were completed on time and that permitting, inspections, and utility-related coordination were handled smoothly.Solar.com's composite of published customer feedback, not a customer quote
Permits and inspections moved smoothly. Several reviewers say the company handled permit and inspection coordination without delays. These comments point to solid scheduling and administrative management. Representative review excerpt: "System design, engineering, permits and inspections all went smooth."
On-time completion was a common theme. Customers also report that projects were completed when promised and that appointments were kept. The evidence here is consistently favorable, with no substantive complaint pattern in this category. Representative review excerpt: "He is very professional, friendly and all projects are completed on time with high quality."
Workmanship & site care
Workmanship7.4/10
Most reviewers describe the installation work positively, often noting professionalism, clear explanations, and clean job sites. A smaller number of reviews raise concerns about professionalism or the quality of the interaction during service visits.Solar.com's composite of published customer feedback, not a customer quote
Clean, careful installations. Positive reviews say the crew explained the work clearly and completed neat installations. Some also mention practical problem-solving that helped reduce cost during the job. Representative review excerpt: "Great explanation of work needed and clean installation of updated outlets."
A few reviews describe professionalism issues. Complaint-oriented reviews focus on unprofessional conduct or dissatisfaction with how service was handled. These comments are limited in number but show up enough to matter in the overall workmanship picture. Representative review excerpt: "Being a client of him I was very put off by his unprofessionalism, all I needed was some assistance and help but that was too much for him to pick..."
Long-term support & performance
Long-Term Support7.0/10
Post-install support is viewed positively in most reviews, especially when customers needed inverter help, troubleshooting, or quick follow-up after a system issue. There are a small number of complaints about equipment not working or incomplete resolution after service.Solar.com's composite of published customer feedback, not a customer quote
Helpful troubleshooting after install. Reviewers say the company helped resolve inverter and monitoring issues, including phone-based troubleshooting and quick technician support. These comments suggest useful after-install service for many customers. Representative review excerpt: "I called Owen's, and a technician picked up immediately and helped me solve the problem in less than 20 minutes."
A few unresolved equipment complaints. Some reviewers report being left with equipment that was not functioning as expected after service. The complaint pattern is limited, but it does show up in the post-install feedback. Representative review excerpt: "I am now stuck with 8 lights that won't work in my outdoor light system."
How this is built: category scores and summaries weigh the company's full published rating record (51 Google reviews averaging 4.6 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.