Pac Solar Reviews

Reviewers most often describe PAC SOLAR’s sales process as clear, thorough, and grounded in site-specific planning. The feedback is overwhelmingly positive, with one complaint pattern in the corpus and a few customers emphasizing careful measurements, detailed proposals, and straightforward expectations.Solar.com's composite of published customer feedback, not a customer quote

Detailed site review. Reviewers say Eric often took time to inspect and measure the roof and walk the home before drafting a plan, which helped surface potential issues early. Representative review excerpt: "He actually went up and inspected and measured our roof as well as walked through the house to make sure there were no unexpected issues he needed to take into..."

Clear proposal process. Customers frequently report receiving detailed proposals and practical guidance that explained the install path and project steps. Representative review excerpt: "He put together a detailed proposal, and handled everything along the way, including permits and inspection."

Rare expectation mismatch. A small number of reviewers describe a disagreement about how added capacity or usage assumptions were handled, suggesting that contract expectations can matter. Representative review excerpt: "I explained to Eric that I would be using space heaters for a portion of my house and showed him the rooms."

Pricing and financing feedback is generally positive, with many reviewers saying the company explained costs, component choices, and project value clearly. There are a couple of complaints in the corpus, so the section is solidly positive but not spotless, and incentive timing appears in some reviews as part of the purchase calculation.Solar.com's composite of published customer feedback, not a customer quote

Cost explanation. Reviewers say Eric helped them understand the cost tradeoffs between equipment choices and overall system size. Representative review excerpt: "I determined, with Eric's help, that the cost differential was not that signifiant considering new panels are much more efficient and fewer panels would be needed for more KW output."

Proposal details included prices. Customers also describe receiving comprehensive documents that laid out components, permitting, installation, warranty, prices, and timeline. Representative review excerpt: "Eric came back a few days later with a proposal backed with a comprehensive document explaining the choice of components, the process of permitting and installation, warranty, prices, and timeline..."

Price expectations can differ. A small number of reviews point to friction around added capacity or financing-related expectations, which suggests final pricing details should be reviewed carefully. Representative review excerpt: "If Eric's response to my review was "The customer asked for additional capacity and I told it would cost this and he said no" that would be a different story."

Most reviewers describe responsive, hands-on coordination from a single point of contact and smooth handoffs through the project. The main complaint pattern is slower or absent follow-up on requests after the sale, so the overall picture is positive with some service-response gaps.Solar.com's composite of published customer feedback, not a customer quote

Single-contact coordination. Several customers appreciate having one main contact who managed design, questions, and project follow-through without multiple handoffs. Representative review excerpt: "Unlike the larger companies (where you deal with sales, design and then install, often leading to communication errors) Eric was my only contact."

Responsive start to project. Reviewers say initial calls and follow-up emails often led to a drafted plan quickly and with good project ownership. Representative review excerpt: "He picked up my phone call the first time I reached out, and after a short discussion and some follow-up email exchanges, he had drafted a rough solar installation plan..."

Service follow-up gaps. A few reviewers report difficulty getting callbacks or responses when trying to arrange service or ask follow-up questions. Representative review excerpt: "I have never received a call back or any contact from a PacSolar employee to arrange the solar to be serviced/repaired."

Timeline feedback is strongly positive overall, with reviewers frequently describing efficient scheduling and good coordination around roof work, utility steps, and installation timing. Complaints are rare in this category, and the dominant theme is that projects moved in an organized way.Solar.com's composite of published customer feedback, not a customer quote

Efficient install timing. Customers describe installations as quick and efficient, including projects with multiple components that were completed without unnecessary delay. Representative review excerpt: "They completed our installation in Inverness, quickly and efficiently, which included a new panel, 18 Enphase panels, back up batteries, & a car charger."

Coordinator for roof and utility steps. Reviewers say PAC Solar kept the process moving by coordinating with roofers and utility-related steps across the job. Representative review excerpt: "PAC Solar installed our solar system several years ago in a seamless process that coordinated the roofer, utility, and all aspects of the process."

Roofing coordination handled well. When roof replacement overlapped with solar work, reviewers report that the timing was managed smoothly and with little hassle. Representative review excerpt: "Eric's coordination with the roofers concerning removing the old panels and installing the new ones in the middle of getting a new roof was efficient and hassle free."

Workmanship and site care receive the strongest ratings in the corpus, with reviewers consistently describing professional crews and efficient installations. There are no recorded complaints in this category, and the comments emphasize careful coordination, clean execution, and attention to the home during the install.Solar.com's composite of published customer feedback, not a customer quote

Professional install crew. Reviewers describe the installation team as efficient and capable of completing systems with multiple components cleanly. Representative review excerpt: "They completed our installation in Inverness, quickly and efficiently, which included a new panel, 18 Enphase panels, back up batteries, & a car charger."

Careful roof coordination. Customers say the crew handled panel removal and reinstallation around roof work in a smooth and hassle-free way. Representative review excerpt: "Eric's coordination with the roofers concerning removing the old panels and installing the new ones in the middle of getting a new roof was efficient and hassle free."

Attention to the home. Some reviewers note that measurements and roof inspection were handled up front to reduce surprises during the job. Representative review excerpt: "He actually went up and inspected and measured our roof as well as walked through the house to make sure there were no unexpected issues he needed to take into..."

Post-install feedback is generally favorable, with many reviewers saying their systems have run well over time and that monitoring and production were easy to follow. There are a few complaints about service responsiveness and post-install support, so this area is positive overall but less consistent than installation quality.Solar.com's composite of published customer feedback, not a customer quote

Systems running well over time. Several reviewers report years of solid performance with little or no trouble after installation. Representative review excerpt: "Eric designed and installed my system a few years ago and I've had zero issues."

Monitoring and production visibility. Customers also say they were able to log in and check system performance, which suggests monitoring setup was useful when it worked as expected. Representative review excerpt: "The system is up and running and I get a kick out of logging on and checking my new system."

Service response concerns. A few reviewers describe difficulty getting help with repairs, monitoring access, or post-install service requests. Representative review excerpt: "I have never received a call back or any contact from a PacSolar employee to arrange the solar to be serviced/repaired."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.