Pacific Allied Group Reviews

Reviewers most often describe the sales process as clear and helpful, especially when representatives explained options and answered questions. A smaller set of complaints says expectations were not fully honored, including disagreements about promised fixes and how follow-through was handled after the sale.Solar.com's composite of published customer feedback, not a customer quote

Helpful explanations. Several reviewers say the team took time to explain the solar process and answer questions clearly, which helped them understand their options. Representative review excerpt: "We weren’t knowledgeable about Solar but with Raymond and Angie explaining things to us helped us understand."

Responsive sales support. Some customers describe attentive representatives who kept working through concerns and stayed focused on making the process understandable. Representative review excerpt: "She explained everything and if she didn't know an answer to my question she found out for me."

Promise follow-through concerns. A smaller group of reviewers says some agreed details were not carried through as expected, including disputes about what was promised and what was delivered. Representative review excerpt: "Its frustrating they dont do as they say !!"

Feedback on pricing and financing is mixed-to-negative. Some reviewers say they were given clear explanations and felt the pricing was strong, while others report confusion or disputes over what was agreed to, including financing and refund-related concerns.Solar.com's composite of published customer feedback, not a customer quote

Financing and agreement disputes. Negative reviews describe disagreements over contract terms, financing handling, and whether the final arrangement matched what had been discussed. Representative review excerpt: "BESIDES THIS THEY SIGNED OFF ON THE PROJECT THEMSELVES WITH THE LOAN COMPANY WITHOUT MY CONSENT AND I HAVE BEEN PAYING ON SOMETHING THAT I HAVE NOT RECEIVED!!!"

Clear cost explanations. Some reviewers say the team helped them understand the pricing and financing details, which made the process easier to follow. Representative review excerpt: "We weren’t knowledgeable about Solar but with Raymond and Angie explaining things to us helped us understand."

Pricing pricing praise. A few customers say the quoted price was attractive relative to other proposals they reviewed and still came with solid equipment quality.

Reviewers often describe the company as responsive and involved, with frequent updates and hands-on coordination through permitting and site visits. The complaint pattern centers on unreturned calls, slow follow-up, and concerns that some commitments were not honored after issues came up.Solar.com's composite of published customer feedback, not a customer quote

Frequent updates. Many reviewers say they received ongoing email communication and site visits, which helped keep the project moving. Representative review excerpt: "PAG and the installer were all involved in ongoing email communication and site visits."

Prompt, personal support. Some customers describe staff who answered questions quickly, followed up consistently, and stayed available during the process. Representative review excerpt: "He was always aware of me, thank you for the follow-up and always being aware of clarifying my doubts and queries, always answering my calls and above all for having..."

Unresponsive follow-up. Complaints focus on calls and emails not being returned, with some reviewers saying they struggled to get issues addressed after initial contact. Representative review excerpt: "I TRIED DEALING WITH THE OWNERS DIRECTLY BUT WILL NOT RETURN MY CALLS OR EMAILS."

Timeline feedback is mostly positive, with several reviewers saying the company helped move permitting and activation forward despite obstacles. A smaller number of complaints describe delays or schedule-related breakdowns tied to project completion and follow-through.Solar.com's composite of published customer feedback, not a customer quote

Permitting help. Some reviewers say the company stepped in to resolve permit problems and helped them get to the point of installation or activation. Representative review excerpt: "I even had other permit issues that were preventing me from getting solar but this great company went beyond my expectations and helped me get permitted for my solar system."

Smooth customer experience. Other reviewers describe the process as timely and say the system moved forward without major scheduling friction from their perspective. Representative review excerpt: "I want to thank allied Pacific, especially Hilda Marin, energy consultant, who attended me perfectly, with great kindness and professionalism, provided me with accurate and precise information, excellent customer service."

Delayed completion concerns. A few complaints describe frustration when work was not completed as expected or when the project appeared to move ahead before the customer felt ready. Representative review excerpt: "BESIDES THIS THEY SIGNED OFF ON THE PROJECT THEMSELVES WITH THE LOAN COMPANY WITHOUT MY CONSENT AND I HAVE BEEN PAYING ON SOMETHING THAT I HAVE NOT RECEIVED!!!"

Most workmanship-related reviews are favorable, with customers praising cleanup, respectful crews, and issue resolution when concerns came up. The negative reports focus on unresolved install details, roof or fascia-related disputes, and site-condition problems that reviewers felt were not handled well.Solar.com's composite of published customer feedback, not a customer quote

Clean worksite. Some reviewers say the crew completed the job and cleaned up afterward, leaving a positive impression of the installation process. Representative review excerpt: "They came did their work and when done they cleaned up."

Respectful crew. Customers also mention professional and respectful installers, along with follow-through when concerns needed to be addressed on site. Representative review excerpt: "Also the Isaac from the install crew was very nice and respectful"

Installation disputes. Negative reviews describe disagreements over how certain installation-related details were handled, including unresolved roofing or fascia concerns. Representative review excerpt: "We caught the issue before the roof was installed and they told me they weren’t going to fix it the way we agreed upon."

Post-install feedback is generally positive when reviewers talk about system performance, savings, and long-term satisfaction. Complaints, however, note cases where panels did not produce as expected or where service and repair support felt difficult to obtain after installation.Solar.com's composite of published customer feedback, not a customer quote

Strong long-term savings. Several reviewers say the system has continued to perform well over time and has helped reduce their electricity bills. Representative review excerpt: "My electric bill is non existent and I have been able to save so much money."

Ongoing satisfaction. Some customers describe being happy with the system years later and still viewing the experience positively. Representative review excerpt: "I liked the fact that they were trustworthy and now 4 years later we are still enjoying our solar system."

Production and support complaints. A few reviewers report low production, repair disputes, or difficulty getting post-install help when problems came up. Representative review excerpt: "Instead of saving money I am paying a large sum of money to Edison at the end of the year due to the panels not producing."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.