Sales & proposal integrity
Sales Integrity7.3/10
Reviewers mostly describe a straightforward sales process with clear answers, low-pressure conversations, and contracts that matched expectations. A small number of reviews mention a poor interaction around pricing or deal terms, but that complaint pattern is rare in the available corpus.Solar.com's composite of published customer feedback, not a customer quote
Straightforward sales approach. Reviewers say the sales process was direct and easy to understand, with a focus on pricing and scope rather than a hard sell. Representative review excerpt: "Larry was great, i told him we didn't want a big sales pitch just a price for what we wanted."
Honest follow-up on questions. Reviewers report that when a question could not be answered immediately, the team followed up with more information rather than guessing. Representative review excerpt: "When he did not have an immediate answer for a particular question, he honestly told me so and would research and get back to me -WHICH HE DID!) When I..."
Watch-out: one sharp pricing interaction. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Larry at first was nice, but the moment I told him that I already had quotes on the solar equipment, he rudely said "So you want to take the profit..."
Price & financing transparency
Price Transparency6.9/10
Reviewers generally describe pricing and contract terms as clear, with little evidence of surprise charges. The available reviews repeatedly say the quoted price matched the final bill and that cost expectations were set clearly up front.Solar.com's composite of published customer feedback, not a customer quote
Quoted price matched final cost. Reviewers say the price they were quoted was the price they paid, with no unexpected add-ons at the end. Representative review excerpt: "The price I was quoted was the price I paid!"
No hidden-charge reports. Reviews describe contract pricing and timing as matching what was promised, with no games or hidden charges mentioned. Representative review excerpt: "Everything they said from the time it would take, to the cost, was exactly what they put in the contract with no games or hidden charges."
Reasonable pricing overall. Reviewers also characterize the pricing as reasonable and easy to understand during the proposal stage. Representative review excerpt: "The process was smooth and their prices are very reasonable."
Communication & coordination
Communication7.5/10
Most reviewers describe responsive communication, easy scheduling, and clear coordination from sales through installation. There is one complaint about difficulty getting a callback, but the broader pattern is positive and organized.Solar.com's composite of published customer feedback, not a customer quote
Responsive to calls and questions. Reviewers say staff were responsive to calls and inquiries, which helped keep projects moving smoothly. Representative review excerpt: "He was always responsive to our calls and inquiries."
Clear handoffs and scheduling. Customers report that scheduling was easy and that the team gave an accurate picture of the time schedule. Representative review excerpt: "Scheduling through the front office with Shannon and the other courteous and kind staff members was easy and accommodating and they gave me an accurate picture of the time schedule."
Watch-out: callback difficulty. One reviewer says they could not get a return call, indicating that communication was not perfect in every case. Representative review excerpt: "My neighbor recommended them to me because she use them but I cannot get them to call me back."
Timeline reliability
Timeline Reliability7.2/10
Reviewers mostly report that the company kept projects on schedule and set realistic expectations around timing. The reviews do not show a broad pattern of delays, missed appointments, or activation issues in the corpus provided.Solar.com's composite of published customer feedback, not a customer quote
Schedule expectations were clear. Reviewers say the team gave an accurate picture of the schedule and kept the process easy to follow. Representative review excerpt: "Scheduling through the front office with Shannon and the other courteous and kind staff members was easy and accommodating and they gave me an accurate picture of the time schedule."
Installation and follow-through felt timely. Customers describe the install as smooth and say the work was completed without timeline surprises in the reviews available. Representative review excerpt: "I just had my solar installed and I have to rave about this company."
Permit and utility steps appear manageable. The review set suggests the company handled the project steps in a way that matched customer expectations, including electrical upgrades when needed. Representative review excerpt: "They did have to upgrade my electrical panel, but they made sure to stucco and paint the wall; they did a great job in matching the paint."
Workmanship & site care
Workmanship8.1/10
This is one of the strongest areas in the review set. Reviewers consistently praise the crew’s professionalism, the quality of the installation, and the care taken to leave the property in good condition, including clean finish work after electrical upgrades.Solar.com's composite of published customer feedback, not a customer quote
Professional crew behavior. Reviewers frequently describe the salesperson, owner, and crew as professional and friendly throughout the job. Representative review excerpt: "Professional, friendly service from Larry, their salesperson to John the owner of the company and the crew."
Strong install quality. Customers say the installation itself was done well and that the system work looked solid from start to finish. Representative review excerpt: "All the products that use were American made and John's crew didn't excellent job installing my system."
Careful finish work. When site repairs were needed, reviewers note that the team handled stucco and paint matching carefully and left the property looking finished. Representative review excerpt: "They did have to upgrade my electrical panel, but they made sure to stucco and paint the wall; they did a great job in matching the paint."
Long-term support & performance
Long-Term Support7.6/10
Post-install reviews are generally positive, with customers saying the system performed as promised and that monitoring and follow-through were available after activation. The corpus does not show a recurring pattern of service problems after the system was turned on.Solar.com's composite of published customer feedback, not a customer quote
System output met expectations. Reviewers say the system has been performing as promised after installation. Representative review excerpt: "The system has been performing as promised and after a rainy season I did not have any problems with my roof."
Monitoring was included. Customers mention receiving monitoring equipment that lets them track production at home. Representative review excerpt: "Pacific Blue Solar gives a you a free Enphase monitoring device inside the house so you can see how you much solar power you system is producing."
Positive post-install confidence. Reviewers also recommend the company based on the installed system quality and the post-install experience described in their feedback. Representative review excerpt: "I recommend Pacific Blue Solar to anyone interested in not having an electrical bill and wanting a first class system with a great installation."
How this is built: category scores and summaries weigh the company's full published rating record (1 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.