Sales & proposal integrity
Sales Integrity7.3/10
Reviewers describe the sales process as patient, thorough, and low-pressure. They also say proposals were detailed and built around site-specific analysis rather than generic pitch language.Solar.com's composite of published customer feedback, not a customer quote
No-pressure sales approach. Reviewers repeatedly say the sales process felt patient and not pushy, which helped them feel comfortable asking questions and reviewing options. Representative review excerpt: "I swear Dean is the most patient (no pressure) sales guy I've ever met."
Detailed proposal work. Reviewers describe a careful analysis of usage and property details, including bill review and aerial photos, before presenting a proposal. Representative review excerpt: "He immediately sprung into action with aerial photos of my property, acquisition of my Edison bills, and a complete and thorough analysis of my electrical consumption."
Clear plan expectations. Reviewers say the proposals were honest and detailed enough to set expectations around panel type, panel count, and system layout. Representative review excerpt: "Interestingly, there was a significant variation between the proposals in terms of the type of panel to be used, the number of panels, the orientation...."
Price & financing transparency
Price Transparency6.8/10
Reviewers generally describe pricing and financing discussions as straightforward. The feedback points to transparent loan terms and no reported surprise-cost concerns in the review set.Solar.com's composite of published customer feedback, not a customer quote
Financing terms explained clearly. Reviewers mention financing details being laid out clearly, including a zero-down PACE loan and delayed first payment timing.
Monitoring value noted. Reviewers also connect the purchase to visible system value, saying the monitoring setup and production tracking made the installation feel worthwhile. Representative review excerpt: "I love the fact that I have online monitoring which allows me to see per panel production which offsets my electric bill 100%."
No surprise-cost pattern. Across the reviewed feedback, there were no complaint patterns about hidden charges, refund issues, or unexpected final pricing. Representative review excerpt: "We need to support local companies like Pacific Solar and not the big corporate chains ."
Communication & coordination
Communication7.5/10
Reviewers describe the team as responsive, informative, and hands-on through the project. They also report that coordination held up across more complex jobs and special requests.Solar.com's composite of published customer feedback, not a customer quote
Consistent updates. Reviewers say they were kept informed throughout the project and found the team reliable in follow-through. Representative review excerpt: "Dean was very informative, helpful, reliable, and communicated with us every step of the way."
Complex project coordination. Reviewers describe smooth coordination across a range of installations, including electrical panels, generators, and battery systems. Representative review excerpt: "Some of the projects they've completed flawlessly were installing a new electrical panel with updated EM panel mapping, installing a General generator, installing an extensive Tesla power wall system, updating..."
Special requests handled. Reviewers say add-on requests and project adjustments were managed as part of the process, including roof-tile replacement and equipment customizations. Representative review excerpt: "Special requests and project adders include replace broken roof tiles (150 total tiles), special box to house my wifi router and Sense home energy monitor, color match conduit and special..."
Timeline reliability
Timeline Reliability7.1/10
Reviewers generally report that the company handled scheduling and permitting well. The most specific feedback points to meeting deadlines and moving through permits without major friction.Solar.com's composite of published customer feedback, not a customer quote
Permit process went smoothly. Reviewers say the permit stage moved efficiently and that the team had a helpful working relationship with local officials. Representative review excerpt: "Finally, Dean has a great working relationship with the City of Santa Barbara, and we sailed through the permit process which can be complicated."
Deadlines met. Reviewers also report that the company met a requested installation deadline, which mattered for their project timing. Representative review excerpt: "I had a deadline I needed the solar installed by and Pacific Electric amazingly met that deadline."
Workmanship & site care
Workmanship7.8/10
Reviewers describe the crews as professional and knowledgeable, with strong workmanship across both solar and related electrical work. Site-specific details also suggest care around roofs, finishes, and installation cleanliness.Solar.com's composite of published customer feedback, not a customer quote
Professional crew quality. Reviewers characterize the installers as competent and professional, with workmanship described positively across multiple projects. Representative review excerpt: "His solar installers were professional, competent, and worked on my cement tile roof with no problems."
Care with complex installs. Reviewers say the team handled electrical upgrades and integrated system work with a high level of quality. Representative review excerpt: "Some of the projects they've completed flawlessly were installing a new electrical panel with updated EM panel mapping, installing a Generac generator, installing an extensive Tesla power wall system, updating..."
Attention to special site needs. Reviewers note accommodations such as roof-tile replacement and custom equipment routing, which they associated with careful site handling. Representative review excerpt: "Special requests and project adders include replace broken roof tiles (150 total tiles), special box to house my wifi router and Sense home energy monitor, color match conduit and special..."
Long-term support & performance
Long-Term Support7.6/10
Reviewers report strong post-install satisfaction, including monitoring access and visible system performance. The feedback also suggests the company remained involved after the initial installation, including later battery work and ongoing system use.Solar.com's composite of published customer feedback, not a customer quote
Monitoring and production visibility. Reviewers say they can monitor production from their phones or per panel, which helped them track how the system was performing. Representative review excerpt: "I love the fact that I have online monitoring which allows me to see per panel production which offsets my electric bill 100%."
Post-install satisfaction. Reviewers describe the system as improving home comfort and lowering electric bills after turn-on. Representative review excerpt: "Our house is a lot cooler with the panels on the roof and our electric bill went from $150 to $10!"
Ongoing relationship after install. Reviewers mention additional work years later, including a battery installation, which suggests continued support after the first project. Representative review excerpt: "Two years ago they installed solar panels on our home in Ventura and today they installed our Tessla battery."
How this is built: category scores and summaries weigh the company's full published rating record (5 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.