Pacific Electric Reviews

Reviews on sales and proposal handling are largely positive, with many customers saying the team explained options clearly and set expectations well. A small number of complaints exist, but they are rare relative to the broader praise.Solar.com's composite of published customer feedback, not a customer quote

Clear guidance during sales. Reviewers commonly describe the sales process as knowledgeable and low-pressure, with staff taking time to explain system options and next steps. Representative review excerpt: "Jonny Turner was outstanding during the sales and planning process—knowledgeable, honest, and always willing to take the time to explain options and future expansion possibilities."

Hands-on proposal support. Customers say the team walked them through planning details and stayed in touch through the early stages of the project. Representative review excerpt: "Jonny took me through the whole process from identifying the best place to put the solar panels to explaining what the process would be and was constantly in touch with..."

Rare contract dispute. One reviewer describes a disagreement about warranty-service priority under the original contract, which stands out as an isolated complaint in an otherwise favorable category. Representative review excerpt: "Priority: In violation of my original contract Pacific Sun will give warranty service subscribers repair priority over those who opt not to pay extra for it ."

Price and financing feedback is mostly positive, with reviewers noting helpful financing support and straightforward project costs in many cases. The main caution is that a small number of reviews raise concerns about repair cost or pricing expectations, so this category reads a bit more mixed than the strongest areas.Solar.com's composite of published customer feedback, not a customer quote

Financing help. Reviewers say the team helped arrange financing and pointed them toward rebate timing and loan terms that worked for their project. Representative review excerpt: "PST even helped us arrange our financing with a significant 30% rebate upfront and helped us lock in a great rate for our loan as well."

Prompt service experience. Some customers describe quick turnaround after approval or service visits, which they connect with a smoother overall cost experience. Representative review excerpt: "The repair was completely quickly within days of my approval, and the technician went above and beyond to help me, even touch-up painting the side of my house, which I..."

Cost concern to watch. A small number of reviewers mention price-related frustration, including one who says they found a repair elsewhere at a more reasonable cost. Representative review excerpt: "I ended up calling another solar repair company and they had everything fixed within a few hours for a reasonable cost."

Communication is a strong point overall, with many reviewers saying the company responded quickly, kept them updated, and handled handoffs smoothly. There are a few isolated complaints, but the dominant pattern is consistent project coordination and attentive follow-up.Solar.com's composite of published customer feedback, not a customer quote

Fast responses. Reviewers repeatedly say calls and texts were answered quickly and that the team stayed engaged as questions came up. Representative review excerpt: "They responded to every call and text quickly, kept me informed, and stepped in to take over my project without hesitation."

Frequent updates. Customers report being kept informed throughout the job, with scheduling and project changes handled clearly. Representative review excerpt: "She kept us updated every step of the way, made scheduling easy, and always responded quickly to our questions."

Timing hiccup. One reviewer notes a missed on-time arrival, showing that responsiveness is strong overall but not perfect on every visit. Representative review excerpt: "The 4 stars is because they did not show up on time."

Timeline feedback is generally favorable, especially around jobs finishing on schedule and projects moving through permitting and inspection smoothly. A small number of reviews mention delays or missed arrival times, so the pattern is positive but not flawless.Solar.com's composite of published customer feedback, not a customer quote

On-schedule completion. Reviewers say installations were completed on schedule, including larger jobs that were finished within a few days. Representative review excerpt: "The install team at Pacific Sun Tech is full of excellent guys who made our install a breeze, they finished the work right on schedule and with the utmost respect..."

Permit-to-inspection follow-through. Customers describe the team staying on top of permitting, scheduling, and final inspection steps. Representative review excerpt: "She was responsive, organized, and stayed on top of every detail from permitting to scheduling to final inspection."

Arrival delay. One reviewer says the crew did not show up on time, which is the main timing issue surfaced in the review set. Representative review excerpt: "The 4 stars is because they did not show up on time."

Workmanship and site care are reviewed positively overall, with customers praising clean installs, professional crews, and solid follow-through on inspection-related details. Only a small number of complaints appear, mostly around specific installation issues that were raised by individual reviewers.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional install. Reviewers frequently describe the crew as professional and say the work site was left clean after installation. Representative review excerpt: "Everything was done cleanly and professionally, and there were no issues with city inspections."

Careful roof and panel work. Customers mention successful panel removal, reinstallations, and other roof-related work being handled well. Representative review excerpt: "Pacific Sun Technologies did an outstanding job removing and reinstalling our solar panels during our roof replacement."

Installation issue reported. One reviewer says they found unfinished mechanical connections after the crew left, which is the clearest workmanship concern in the corpus. Representative review excerpt: "After they left I checked the roof and found that they left some mechanical connections undone on the panels."

Post-installation feedback is mostly positive, with reviewers saying systems have performed well and that support requests were handled quickly.Solar.com's composite of published customer feedback, not a customer quote

Stable system performance. Reviewers report that panels and batteries continued performing without interruption after activation. Representative review excerpt: "In summary, since the December 2025 PTO from SoCal Edison, the panels and battery have performed without interruption (SCE, seemingly spiteful, dragged their rear end almost four months to install..."

Responsive support after install. Customers say the team handled service requests and document requests quickly after the job was done. Representative review excerpt: "Their long-term support is equally impressive; when I recently requested copies of my permits, they delivered them within hours (Thanks Devin!)."

Service gap to note. One reviewer says they ended up using another repair provider to get an issue resolved, which suggests occasional post-install service frustration. Representative review excerpt: "I ended up calling another solar repair company and they had everything fixed within a few hours for a reasonable cost."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.