Pacific Solar Energy Reviews

Reviewers generally describe the sales and proposal process as clear, knowledgeable, and low-pressure.Solar.com's composite of published customer feedback, not a customer quote

Clear, consultative sales process. Reviewers frequently say the sales team explained options carefully, answered questions, and helped them choose a system that fit their home and goals. Representative review excerpt: "Jonny Turner was outstanding during the sales and planning process—knowledgeable, honest, and always willing to take the time to explain options and future expansion possibilities."

Multiple quote options. Several reviewers report that the proposal process included different system configurations, including panel and battery options, which helped them compare choices before moving forward.

Watch-out on service expectations. A small number of reviewers describe concerns that certain service or warranty expectations were not aligned with what they thought had been promised. Representative review excerpt: "Priority: In violation of my original contract Pacific Sun will give warranty service subscribers repair priority over those who opt not to pay extra for it ."

Feedback on pricing and financing is mostly positive, with reviewers describing helpful guidance on quotes, loan setup, and incentive timing. Still, this category is more mixed than the others because a few reviewers report confusion or dissatisfaction around payment or repair-related costs.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing guidance. Reviewers say the company helped arrange financing and, in some cases, explained incentive timing and loan terms in a way that made the process easier to navigate. Representative review excerpt: "PST even helped us arrange our financing with a significant 30% rebate upfront and helped us lock in a great rate for our loan as well."

Clear quote options. Some reviewers note that they were shown multiple pricing options for panels and batteries, which made it easier to compare system choices before signing.

Complaint around payment/cost clarity. A small number of reviewers describe disputes or frustration tied to payments, refunds, or repair costs, suggesting that price-related communication was not always fully clear. Representative review excerpt: "I sent an email detailing what would happen if Pacific Sun did not send conformation that they were wrong and payment had been made."

Communication and coordination are a strong theme in the reviews. Most reviewers say the team was responsive, kept them informed, and handled scheduling or project handoffs well, with only a few complaints about follow-up.Solar.com's composite of published customer feedback, not a customer quote

Fast, responsive updates. Reviewers repeatedly describe quick replies by phone, text, and email, along with steady updates throughout the project. Representative review excerpt: "They responded to every call and text quickly, kept me informed, and stepped in to take over my project without hesitation."

Hands-on project management. Several customers say their project managers stayed on top of details, answered questions promptly, and helped keep the work moving smoothly. Representative review excerpt: "My project manager, Jonny, was top-notch with knowledgeable, accurate and prompt responses to the myriad of questions and concerns I had."

Small number of follow-up complaints. A few reviewers report issues with service follow-through or later communication, but these concerns appear rare relative to the broader praise. Representative review excerpt: "I ended up calling another solar repair company and they had everything fixed within a few hours for a reasonable cost."

Most reviewers say projects moved on schedule and that the company stayed organized through permitting, scheduling, and final inspection. The complaint pattern is limited but does include occasional timing or no-show issues.Solar.com's composite of published customer feedback, not a customer quote

Generally on schedule. Many reviewers say the work finished as planned, with some noting that installations or related reroofs were completed in a short window and without major delays. Representative review excerpt: "The install team at Pacific Sun Tech is full of excellent guys who made our install a breeze, they finished the work right on schedule and with the utmost respect..."

Permitting to final sign-off coordination. Reviewers often describe the process as well managed from permitting through inspection and activation, with the company keeping the project moving. Representative review excerpt: "She was responsive, organized, and stayed on top of every detail from permitting to scheduling to final inspection."

Occasional timing miss. A small number of reviewers mention scheduling problems such as late arrivals or missed timing, indicating that punctuality was not perfect in every case. Representative review excerpt: "The 4 stars is because they did not show up on time."

Reviewers generally describe the crews as professional, careful, and clean on site. The dominant pattern is positive installation quality and good inspection outcomes, with only a few mentions of installation-related issues that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional installation teams. Reviewers frequently mention respectful crews who completed the job cleanly and professionally. Representative review excerpt: "The install team at Pacific Sun Tech is full of excellent guys who made our install a breeze, they finished the work right on schedule and with the utmost respect..."

Good inspection outcomes. Several customers say the installation passed inspection smoothly and that the site was left in solid condition after the work was done. Representative review excerpt: "The system passed its final inspection with flying colors, and we couldn't be happier with the quality of the installation and professionalism of the crew."

Isolated workmanship issues. A small number of reviewers report installation or connection problems that needed correction after the crew left, suggesting that post-install fixes were occasionally necessary. Representative review excerpt: "After they left I checked the roof and found that they left some mechanical connections undone on the panels."

Post-install feedback is mostly favorable, with reviewers saying systems performed well after turn-on and that service issues were handled in some cases. At the same time, this category carries the most noticeable long-term support concerns, especially around warranty help and repair follow-through.Solar.com's composite of published customer feedback, not a customer quote

Solid system performance. Reviewers say their systems were up and running after PTO and, in several cases, performed without interruption once activated. Representative review excerpt: "In summary, since the December 2025 PTO from SoCal Edison, the panels and battery have performed without interruption (SCE, seemingly spiteful, dragged their rear end almost four months to install..."

Service help after install. Some reviewers report that the company returned to fix issues or complete follow-up work after the system was already installed. Representative review excerpt: "They got rid of the you tuber and they came out and fixed my system."

Warranty and repair concerns. A few reviewers describe difficulty getting help with inverter or repair issues on older systems, which suggests that post-install support can be uneven in some cases. Representative review excerpt: "I had an inverter go out on an old (2013) system that I owned, and all the companies (manufacturers, installer, even the sales company) associated with the original system had..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.