Palomar Solar, Ltd Reviews

Reviewers mostly describe the sales process as clear, helpful, and not pushy, with several noting that the team answered questions and kept them informed. The main complaints focus on expectation-setting around quotes, savings, and follow-up responsiveness, but those comments are a small share of the overall evidence.Solar.com's composite of published customer feedback, not a customer quote

Clear, non-pushy sales approach. Many reviewers say the sales team explained options without pressuring them into extras they did not want. Customers also mention that questions were answered and proposals were straightforward. Representative review excerpt: "They didn't try to talk me into something extra that I didn't need and easy to get in contact with if we had questions."

Kept customers informed. Some reviewers describe the cofounder and staff as available and communicative throughout the proposal process, including helping clarify details that came up during planning. Representative review excerpt: "Adam (cofounder) was always available for any questions we had and kept us in the loop every step of the way."

Expectation-setting concerns. A smaller set of reviewers say proposal details were not explained clearly enough, especially around quote timing, savings expectations, and how certain promises would translate into real costs. Representative review excerpt: "I later called Palomar Solar and Roofing company TO EXPLAIN that their Reps should have at the very minimum explained to possible future customers their quotes are only good for..."

Feedback on pricing and financing is mostly favorable, with reviewers mentioning fair pricing and good overall value. Still, the complaint pattern is worth noting: some reviewers report unexpected added costs, uncertainty around financing or lease arrangements, and confusion tied to timing around incentives or credits.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing reported. Several reviewers say the pricing felt fair, and some note they received a better combined roof-and-solar price than expected. Others describe the value as solid for the work delivered. Representative review excerpt: "They not only gave me a better price they could do my roof and solar at the same time."

Helpful cost guidance. Reviewers also mention being kept in the loop about pricing questions, which helped reduce uncertainty during the project. A few say the team handled cost discussions in a way that felt transparent. Representative review excerpt: "Adam (cofounder) was always available for any questions we had and kept us in the loop every step of the way."

Unexpected charges or financing confusion. Some reviewers report surprise costs added after the initial quote, along with frustration about lease or financing terms that were not fully understood upfront. A few also mention incentive timing or credit timing as a source of disappointment. Representative review excerpt: "In addition to removing the garage against my request, they added over 19k to the initial quote for "pitching and replacing damaged wood"."

Reviewers generally describe Palomar as responsive and easy to work with during the project, often mentioning regular updates and clear handoffs. The recurring complaints are centered on delayed callbacks, limited follow-up, and trouble reaching someone when issues came up after the initial contact.Solar.com's composite of published customer feedback, not a customer quote

Responsive project communication. Many reviewers say the team stayed in touch, answered questions, and kept them updated through the job. Several describe the coordination as organized and attentive from start to finish. Representative review excerpt: "They didn't try to talk me into something extra that I didn't need and easy to get in contact with if we had questions."

Professional day-to-day coordination. Customers also mention daily check-ins and a team that kept the job moving while remaining courteous on site. That pattern shows up across both office and field interactions. Representative review excerpt: "The roof looks great, the roofers and solar installers were professional, checked in with me daily, and did a thorough job cleaning the job site each day."

Follow-up delays for some customers. A smaller group of reviewers report long waits for callbacks, emails, or next steps when they were trying to resolve a problem. These comments focus more on delayed follow-up than on the initial project setup. Representative review excerpt: "After waiting for over five month for Palomar to respond to numerous calls and emails to the owner and his staff I posted the one star review, it was not..."

Most reviewers say projects moved at a reasonable pace and that permitting, inspections, and activation were handled smoothly. The complaint pattern is narrower but consistent: some customers describe permitting delays, inspector coordination issues, or scheduling uncertainty when outside approvals were involved.Solar.com's composite of published customer feedback, not a customer quote

Fast or well-managed timelines. Several reviewers say the design, installation, and activation moved quickly once the project was underway. Some specifically note that permitting and PTO were completed in a relatively short window. Representative review excerpt: "Palomar Solar and Roofing completed an Enphase IQ Battery 10C installation, permitting and PTO from SDGE, in under four weeks after signing the contract in October 2025."

Clear explanation of the process. Reviewers also describe the team as transparent about the steps involved, which helped them understand what to expect during permitting and inspection phases. That support appears to have reduced friction for many customers. Representative review excerpt: "The design and installation was well explained and done quickly."

Permit and inspection delays for some jobs. A smaller set of reviewers report lengthy permit waits or difficulty coordinating inspections and related scheduling. These comments suggest that timing can stretch out when city or county approvals are part of the project. Representative review excerpt: "I planned on expanding out my garage first before installing solar, the permits took almost a year!"

This is the strongest-rated area in the review set. Reviewers overwhelmingly describe the crews as professional, respectful, careful with the property, and thorough about cleanup, with only a very small number of concerns about roof-related surprises or added work discovered during the job.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Reviewers frequently praise the installers and roof crews for being courteous, respectful, and skilled. Several note that the work itself looked great once completed. Representative review excerpt: "Palomar installed a new roof (which looks amazing) and solar panels."

Careful cleanup and site protection. Customers also mention daily cleanup and attention to protecting the home and roof access points. The site-care feedback is especially consistent across the review corpus. Representative review excerpt: "Aaron who is the lead made sure his guys were safe on the roof during Installation, he also made sure where they accessed the roof would not damage any of..."

Minor roof-related complications. A small number of reviewers mention extra repair work or inspection issues uncovered during installation, usually tied to pre-existing roof conditions or work that had to be addressed mid-project. These comments are present, but they are rare relative to the praise. Representative review excerpt: "The next thing that happened was that while they were working on the solar, the city inspectors came and realized the roof was also replaced and not inspected and the..."

Post-install support is the weakest area in the review set, even though many reviewers still describe helpful service and solid system performance over time. The positive comments are outweighed by a smaller but important set of complaints about service availability, repair follow-up, and support after the system was already running.Solar.com's composite of published customer feedback, not a customer quote

Helpful support after installation. Some reviewers say the team remained helpful after the system was turned on, including answering production questions and addressing monitoring or hardware issues. Others note that the system continued performing well over time with periodic service visits. Representative review excerpt: "But like I said, 10 years later my solar panel systems still in service and they've come out to my place at least three times to replace a module gateway."

Useful troubleshooting and repairs. A number of customers describe the office and field techs as knowledgeable when they needed help after installation. In some cases, reviewers say Palomar stepped in to fix problems left by a previous installer. Representative review excerpt: "I was in a difficult situation with a previous solar company and the folks at Palomar fixed their mistakes and got my system up and running."

Service follow-up concerns. These reviews point to inconsistency in long-term support. Representative review excerpt: "Palomar did not install my system but they did agree to service it after the installer went out of business."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.