Sales & proposal integrity
Sales Integrity7.3/10
Reviewers are largely positive about the sales process, describing clear proposals, low pressure, and thorough walk-throughs before the bid was finalized. A small number of complaints point to incomplete quotes or systems that did not match usage expectations, so this area is solid overall but not perfect.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure sales process. Reviewers commonly say the team explained options without pushing and took time to walk through the home before finalizing the proposal. Representative review excerpt: "Do your research with solar but once you make the decision to go solar, give Pav a call, they won't pressure you just to discuss options and they handle their..."
Stable pricing after signing. Some reviewers report no price changes after the contract was signed, which supported trust in the proposal process. Representative review excerpt: "And there were no price changes after we signed the contract- Don and Julio did a thorough walk-through of the house before they drew up the official bid to make..."
Watch-out: quote or sizing issues. A small number of reviewers describe missing quotes or a system size that did not fully offset their usage, suggesting proposal accuracy can matter here. Representative review excerpt: "He offered to email me a quote and but I still haven't received it after several weeks."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, with reviewers mentioning straightforward pricing explanations and help understanding solar savings. The main complaints involve true-up expectations and rebate timing, which suggests some customers felt there was not enough upfront context around post-install costs.Solar.com's composite of published customer feedback, not a customer quote
Helpful cost explanations. Reviewers say the team explained savings and pricing in a way that made the overall cost picture easier to understand. Representative review excerpt: "Thank you for explaining the cost savings of solar and the over all great experience."
Logical pricing and efficient product. Some customers describe the pricing as reasonable and the product as efficient, which supports the stronger side of this category. Representative review excerpt: "Great service, logical prices and very efficient product."
Watch-out: true-up and incentive timing. A few reviewers report surprise around the true-up bill and rebate timing, indicating that post-install cost expectations were not always clear. Representative review excerpt: "Also never told me to expect the true up bill."
Communication & coordination
Communication7.0/10
Reviewers mostly describe responsive and professional coordination, especially when working through questions, scheduling, or project handoffs. The few complaints are about missed follow-through on quotes or communication breakdowns, so the category is positive but with some inconsistency.Solar.com's composite of published customer feedback, not a customer quote
Responsive team members. Several reviewers say staff were professional, responsive, and easy to work with during the project. Representative review excerpt: "Don Godley is fantastic; professional, honest, responsive and a pleasure to work with (hint: he deserves a raise or bonus!) We contacted him at 4PM on a Friday and he..."
Handled project coordination well. Customers also report that the team managed the process and handoffs cleanly, including follow-up on selections and installation planning. Representative review excerpt: "It took me a long time to make up my mind about what panels I wanted and, after deciding, it took a miracle from Pav Solar to get them due..."
Watch-out: follow-through gaps. A small number of reviewers describe missed quote follow-up or communication channels that stopped working, pointing to occasional coordination lapses. Representative review excerpt: "He offered to email me a quote and but I still haven't received it after several weeks."
Timeline reliability
Timeline Reliability7.1/10
Timeline feedback is consistently positive, with reviewers saying permits, scheduling, and installation timing were handled smoothly. There are no substantive complaint patterns in the analyzed reviews, so this is one of the more dependable areas in the corpus.Solar.com's composite of published customer feedback, not a customer quote
Permitting handled smoothly. Reviewers say permits and related steps were managed well, even when state processing added waiting time before installation could begin. Representative review excerpt: "Waiting for the install to begin was the hardest part as the permits and such (which Pav also handled perfectly) take time for the state to process."
On-time installation. Customers also report that the installation itself happened on schedule and stayed aligned with expectations. Representative review excerpt: "Their staff is very professional, the install looks really clean and was done on time."
Good end-to-end pacing. Some reviewers describe the overall process, from contract to install, as moving more smoothly than they expected. Representative review excerpt: "I spoke to another local company who needed 2 months lead time from contract signing to installation and failed to that even after installation there can be as much as..."
Workmanship & site care
Workmanship7.1/10
Most reviewers praise the installation crew for professionalism, clean workmanship, and attention to details like wire concealment. A small number of complaints suggest that at least one install needed correction, so the workmanship picture is mostly strong with a limited quality-control concern.Solar.com's composite of published customer feedback, not a customer quote
Professional installation quality. Reviewers frequently describe the crew as professional and the installation as clean and well executed, including on tile roofs. Representative review excerpt: "It took no more than 2 days to install 21 panels on my tile roof and it was done in an incredibly professional manner."
Attention to visual finish. Some customers specifically mention neat site work, including hidden wiring and an overall visually pleasing result. Representative review excerpt: "We really love how they took the time to hide the wires in the attic for a very visually pleasing installation."
Watch-out: install correction needed. One reviewer reports that the system had to be fixed after not being installed properly, showing that workmanship issues can occur even if they are not common in the sample. Representative review excerpt: "Pav Salar admitted to not installing the solar properly and fixed the solar so it works now."
Long-term support & performance
Long-Term Support7.5/10
Long-term support and post-install service are viewed favorably overall, with reviewers describing helpful backing, monitoring, and warranty responsiveness after the system was turned on. A few complaints focus on production expectations and true-up costs, so the strong service reputation is tempered by some performance-related dissatisfaction.Solar.com's composite of published customer feedback, not a customer quote
Strong backing after install. Reviewers say the team continued to support them years later and stood behind the work after the system was turned on. Representative review excerpt: "I had them put my solar system in and have been amazed at the level of customer service when it comes to backing their work even years down the road..."
Helpful monitoring and warranty support. Some customers describe good system monitoring and prompt warranty-related help, even when conditions were difficult. Representative review excerpt: "No trouble at all and their warranty is worth something because they were prompt even with corona and everything going on including rain pouring in while he was working."
Watch-out: production and true-up concerns. A few reviewers report that the system did not offset usage as expected and that true-up costs were higher than they were prepared for. Representative review excerpt: "Still paying about $1200 in true up bill annually despite installing a much more energy efficient pool pump since the install."
How this is built: category scores and summaries weigh the company's full published rating record (17 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.