Phoenix Solar Energy Reviews

Reviewers are split on the sales experience. Positive reviews describe knowledgeable reps, clear explanations, and follow-through, while negative reviews focus on pressure, payment expectations, and promises that did not match the eventual outcome.Solar.com's composite of published customer feedback, not a customer quote

Helpful, informed sales guidance. Some reviewers say representatives were professional, knowledgeable, and responsive to questions during the proposal stage and installation planning. Representative review excerpt: "He was very professional and knowledgeable about the products and he always followed up with any questions that came up during the process of getting everything installed and completed."

Clear explanations and smooth handoff. A number of customers describe the team as helpful in explaining the system and keeping the process moving. Representative review excerpt: "Jared helped us with the entire process, from beating the competition with the price quote, to explaining their system, to getting installation done quickly and generally going above and beyond..."

Pressure and expectation gaps. Other reviewers report concerns about payment timing, savings expectations, and promises that did not align with what happened later in the project. Representative review excerpt: "Paid $1000 at the time of contract signing and 80% was due on installation and remaining after activation."

This category leans negative, with many reviewers describing confusion or frustration around deposits, payment schedules, financing, and unexpected costs. A smaller set of customers reports good service or savings, but complaints about money-related expectations are much more common.Solar.com's composite of published customer feedback, not a customer quote

Upfront payment concerns. Several reviewers say they were asked for substantial payments before installation or near the start of the project, which left them uneasy about the billing structure. Representative review excerpt: "They called me day before installing asking for 80% payment for material delivery next day."

Unexpected cost fallout. Some reviewers describe higher-than-expected financial consequences after installation, including unpaid utility bills or loans tied to systems they say were not yet working as expected. Representative review excerpt: "So as of now, I have a $40K loan in my name from purchasing these panels that don't work, and a damaged roof."

Some customers report good value. A smaller group says they had a positive service experience and mention lower energy costs or helpful guidance from the sales team. Representative review excerpt: "I was completely blown away with the level of service I received from Emily Nolen and Jared Condos."

Reviewers more often describe communication as inconsistent than reliable. Positive comments mention helpful follow-up and timely coordination, but many complaints focus on unanswered calls, slow responses, and confusion about who was handling the project.Solar.com's composite of published customer feedback, not a customer quote

Slow or absent responses. Other reviewers report difficulty getting callbacks or email replies, along with confusion about who to contact for updates. Representative review excerpt: "No one responding to emails or phone calls."

Responsive in some projects. Some customers say staff followed up well, answered questions, and kept the process organized from sale through installation. Representative review excerpt: "He was very professional and knowledgeable about the products and he always followed up with any questions that came up during the process of getting everything installed and completed."

Helpful coordination when things changed. A few reviewers describe the team as quick to adjust details and keep the project moving when issues came up. Representative review excerpt: "The installation team was great too, at first we didnt love how they set up the power box, but they were very quick to change it to our liking."

Timeline performance is mixed but tilted negative. Some reviewers say installation happened quickly or even ahead of estimate, while many others describe long delays between signing, installation, and final sign-off or activation.Solar.com's composite of published customer feedback, not a customer quote

Delay between signing and completion. Other reviewers report waiting months for installation or completion, with some saying the project took much longer than promised. Representative review excerpt: "Its been over 5 months we gave them money in full and they are not in a hurry to get it installed."

Permitting and sign-off delays. Some complaints focus on inspection or sign-off issues that stretched the timeline after installation was done. Representative review excerpt: "Three weeks later it finally got done, but it took 5 weeks for it to get signed off, because for one they did not follow code requirements, two they changed..."

Quick installations in some cases. A few reviewers say the project moved quickly and was completed earlier than they expected. Representative review excerpt: "Super friendly and the best communicator, he even managed to get our system installed weeks before our estimate because he was so quick with connecting with us when the install..."

Workmanship reviews are somewhat mixed, with several customers describing clean, professional installs and good attention to aesthetics. The main complaints mention installation errors, code-related rework, and cases where reviewers say the system or electrical work was left unfinished or not functioning properly.Solar.com's composite of published customer feedback, not a customer quote

Rework and quality issues. Other reviewers report problems with installation quality, including code-related fixes, panel work that needed correction, or electrical issues after the job was finished. Representative review excerpt: "Three weeks later it finally got done, but it took 5 weeks for it to get signed off, because for one they did not follow code requirements, two they changed..."

Clean, professional installs. Positive reviewers say the crew was professional, finished quickly, and kept the installation tidy. Representative review excerpt: "When the time came for installation, their crew did a very clean, professional installation in less than a full day."

Attention to appearance. Some customers note that the installation was handled with care so the yard and home aesthetics were not compromised. Representative review excerpt: "For us, a critical part was ensuring the aesthetics of our yard and house were not compromised with the installation of everything."

Post-install support and system performance draw mixed reactions. Some reviewers say the system works well and that help was available when needed, but many others describe performance problems, service delays, or difficulties getting follow-up support after activation.Solar.com's composite of published customer feedback, not a customer quote

Performance and follow-up concerns. Other reviewers describe systems that were not connected correctly, needed service, or did not produce as expected, along with frustration over the post-install response. Representative review excerpt: "I wait another week and the technician arrives, after HOURS of looking at the system I'm told it was never connected to the INTERNET!"

Some systems are working well. A few customers report that their system is performing well and meeting expectations after installation. Representative review excerpt: "The system is working great and more than pays for itself."

Helpful support in some cases. Some reviewers say they received patient help with questions during the installation process and after the system was set up. Representative review excerpt: "They were so helpful and patient in answering all my questions during the course of my solar installation ."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.