Poco Solar Energy Reviews

Reviewers most often describe the sales process as clear, polite, and helpful, especially when proposals explained fees, contract steps, and installation expectations up front. The main complaints center on proposal accuracy, warranty terms, deposit expectations, and cases where customers say the system scope changed after the initial estimate.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure explanations. Many reviewers say the team took time to explain fees, the process, and what would happen next before signing. These comments also describe the sales experience as polite, honest, and easy to follow. Representative review excerpt: "He explained the permit fees, the PG&E fees, and the installation process before the signing of the contract."

Proposal and warranty disputes. Some reviewers report conflicts over proposal details, including warranty language, system sizing, and deposit expectations. A recurring theme is that what was discussed in the proposal did not fully match what customers say they were later asked to approve or pay for. Representative review excerpt: "(PLEASE look at attached PHOTOS to see estimate) I asked Darwin and called Poco about the "12 year warranty" that was written in my original proposal; and they both said..."

Helpful bid and contract prep. Other reviewers describe the company as helpful in preparing bids and setting expectations, with straightforward communication around the proposed work. These reviews suggest the sales process can be well organized when the scope is clearly defined. Representative review excerpt: "Poco has been extremely helpful leading up to providing the CA Station Master HOA with a bid proposal to furnish and install a new solar hot water system for the..."

Feedback on pricing and financing is mixed, with some reviewers saying costs were explained clearly and pricing felt reasonable. At the same time, a meaningful share of reviews mention surprise charges, repair costs, deposit concerns, or disputes about what was included.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing in some service calls. Several reviewers say repairs or follow-up work were handled at a fair or reasonable price. Others also note helpful explanations about bills and system costs after installation. Representative review excerpt: "He explained what the issue was and fixed the problem for us at a very reasonable price."

Unexpected charges and cost disputes. Some reviewers report higher-than-expected costs, including charges tied to repairs or warranty-related work. Others describe disagreements over what should have been covered or included in the original agreement. Representative review excerpt: "What a joke I had my solar installed in 2011 it appears the control board has malfunctioned and they wanted to charge me $140 for the first 15min the $40..."

Clear explanations for some customers. A number of customers say the company was transparent about pricing and kept them informed about how the system would affect utility bills. These reviews frame the pricing conversation as straightforward rather than confusing. Representative review excerpt: "Every single contact I have had with Poco has been amazing -- very transparent, clear communication, extremely fast response, thorough explanations about what is going on, and never any hint..."

Communication is one of the most polarizing themes in the reviews. Many customers praise fast responses and clear explanations, but a large group describes delays, missed callbacks, appointment changes, and difficulty getting updates when service was needed.Solar.com's composite of published customer feedback, not a customer quote

Fast, clear responses. Many reviewers describe staff as responsive, informative, and easy to reach. They often mention prompt scheduling, clear explanations, and technicians who kept them updated during the job. Representative review excerpt: "Jonathan responded to our request expeditiously, and Jesse the tech implemented software upgrading promptly."

Slow callbacks and missed updates. Other reviewers say follow-up was slow or inconsistent, sometimes requiring repeated outreach. Appointment changes without notice and long waits for service also come up repeatedly. Representative review excerpt: "The specific complaint I have is that their customer service is VERY SLOW to respond, often taking a week to get back to me and I have to send multiple..."

Helpful coordination once work began. Some reviews note that although getting started could take patience, communication improved once the project was underway. These customers describe the office and field teams as keeping them informed and completing the work smoothly. Representative review excerpt: "Sometimes it was a bit of a wait to get things moving along and get a call back but once things got started the work was done quickly."

Reviewers give mixed marks on scheduling and timing. Some say appointments, installs, and assessments happened on time or quickly, while others describe longer-than-expected lead times, rescheduling, and waits for service or follow-up work.Solar.com's composite of published customer feedback, not a customer quote

On-time installs and quick turnaround. Several reviewers say the team arrived when scheduled and finished work quickly. These customers describe the timeline as efficient from estimate through installation. Representative review excerpt: "THey were right on time for the install too."

Long waits and rescheduling. Other reviewers report delays in service appointments, lead times longer than quoted, and appointment changes that were not communicated clearly. Some also mention waiting for follow-up after a problem was reported. Representative review excerpt: "Lead times were longer than quoted and contacting someone about appointments took patience but Jonathan was great to work with."

Detailed early planning. Some reviewers say the company was prompt at the assessment stage and explained the installation process before work began. That level of preparation appears to help when projects stay on schedule. Representative review excerpt: "Poco promptly responded to a request for assessment and Estimate, which was detailed in scope of work to be done and Materials needed."

Workmanship and site care are a relative strength, with many reviewers praising clean installs, professional crews, and effective repairs. Still, some customers report damage, incomplete fixes, or problems with installed components that later needed attention.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and solid installs. Many reviewers say the installation crew was efficient, respectful, and did a good job on site. Several also mention good cleanup and careful handling during replacement or repair work. Representative review excerpt: "They did a very good job and I would recommend them."

Damage and incomplete repairs. A smaller but notable set of reviews describes workmanship problems such as damaged mounting equipment, missing parts, or repairs that did not fully resolve the issue. These customers say the follow-up work sometimes created additional hassle. Representative review excerpt: "The installed my old straps and pipes and damaged our mounting system so significantly we had to have it replaced."

Helpful repair work. Other reviewers say technicians were able to get back on the roof, tighten hardware, or address issues during maintenance visits. These comments suggest the company can handle site fixes well when the issue is straightforward. Representative review excerpt: "Climbed up on roof and tightened and the clamps to fix the problem."

Post-install support draws a mixed but somewhat positive response. Many reviewers describe helpful maintenance, monitoring, and warranty follow-up, while others mention slow service, repeated issues, or uncertainty about how repairs would be handled over time.Solar.com's composite of published customer feedback, not a customer quote

Helpful maintenance and monitoring support. Several reviewers say the company continued to help after installation with maintenance, upgrades, and system knowledge. These comments describe technicians who understood the equipment and could keep the system running. Representative review excerpt: "Eddie is very knowledgeable on the workings of the pool system, pool solar system and then some, always and easily solves any problems and gives great advice."

Service delays and follow-up gaps. Other reviewers report difficulty getting post-install issues addressed, including slow responses and needing to contact the company repeatedly. Some also say they were not proactively updated on repair status. Representative review excerpt: "I had to reach out to find out what happened with getting my solar pool panels repaired."

Ongoing warranty attention. A few reviewers say the company remained attentive over time and handled replacement or repair work across multiple years. Even when issues were recurring, these customers describe ongoing support rather than being left on their own. Representative review excerpt: "Poco Solar has been attentive to these warranty-based free replacements and have changed the panels or repaired the pipes almost every year for the past 5 years."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.