Powerhouse Solar Reviews

Reviewers give a fairly split picture of the sales process. Positive reviews describe thorough explanations, helpful owners or sales staff, and proposals that were tailored to the customer's needs, while complaints focus on weak preparation, unclear product details, or conversations that left a poor impression.Solar.com's composite of published customer feedback, not a customer quote

Thorough proposal discussions. Reviewers say some sales visits were detailed and informative, with staff spending significant time explaining system options and warranty coverage. Representative review excerpt: "I met with Bruce and Stew back in December and they spent an entire afternoon with me explaining how SunPower panels are far superior to conventional panels including thier warranty."

Helpful with custom needs. Some customers report the team was attentive when preparing quotes or arranging financing, including helping work through system-size or credit-related issues. Representative review excerpt: "The salesman, Jake Beaton, was very helpful in obtaining a lease for my system as my credit was not the greatest and then we had some difficulties with the size..."

Preparation and professionalism concerns. Other reviewers describe proposals that felt underprepared or unhelpful, including calls where basic project questions were still being gathered and visits that left a negative impression. Representative review excerpt: "His son was to come at 9 am and at 9:10 AM the date of the meeting called asking basic questions so he could prepare a proposal."

Feedback on pricing and financing is mixed to negative. A few reviewers describe straightforward estimates, but more comments raise concerns about mismatched expectations, payment-related surprises, and confusion around final system output or cost impacts.Solar.com's composite of published customer feedback, not a customer quote

Unexpected cost and output gaps. Complaints focus on final costs or financing outcomes that did not match expectations, including ongoing payments, true-up charges, and lower-than-expected usage coverage. Representative review excerpt: "So now we're left with a $5300 True Up bill, along with solar panel monthly payments and SunPower has yet to send out a technician."

Straightforward estimates. Some reviewers say the quoting process was clear and that the owner or sales staff came directly to review the project and provide an estimate. Representative review excerpt: "I asked for a job quote and the owner showed up to write the proposal."

Capacity and estimate discussions. A few customers report helpful conversations about adding capacity and reviewing system needs before moving forward. Representative review excerpt: "We just had Bruce and his assistant out to give us an estimate on increasing the capacity (since we have now added a hot tub & like never having a..."

Communication reviews are mixed. Many customers describe responsive staff, good follow-up, and clear progress updates, but a meaningful set of complaints says it was hard to reach the company, get answers, or secure follow-through after the project was underway.Solar.com's composite of published customer feedback, not a customer quote

Responsive individual staff. Several reviewers say specific team members were friendly, responsive, and willing to keep working until questions were answered. Representative review excerpt: "I worked with Wes and he was great - friendly, enthusiastic and, if he couldn't answer a question, great about getting me answers."

Proactive project updates. Some customers report being kept informed during the job, with the office and installers coordinating well and handling monitoring-related requests after installation. Representative review excerpt: "Bruce was great to work with, the office kept me up to date on progress of or project and the guys doing the install were extremely professional."

Hard-to-reach support. Other reviewers say communication broke down after installation or when service was needed, including difficulty getting calls returned or getting help for system issues. Representative review excerpt: "My solar panels are full of errors and these people won't answer the phone."

Timing reviews lean positive overall, with several customers describing efficient installs and permit handling. Still, a smaller set of complaints points to delayed answers or schedule changes when site conditions or engineering reviews slowed the job.Solar.com's composite of published customer feedback, not a customer quote

Efficient installs. Reviewers say some projects were completed quickly, including installs that wrapped in a little over a day and included removal of older equipment. Representative review excerpt: "The installation took slightly more than one day and included the removal and recycling of the old system and installation of 21 new panels and the required rails by a..."

Permit handling and upfront scheduling. Customers also note that the company handled permits and was clear about installation timing when outside agencies caused delays. Representative review excerpt: "Powerhouse wrangled all the permits and installed a clean system."

Delay-related frustration. A few reviews describe uncertainty during the project when questions were not fully answered or outside reviews affected the timeline. Representative review excerpt: "There were many things he could not answer regarding our installation so they had their field installer Garret come out and he did some checking on site and was to..."

Workmanship is a clear strength in the review set. Reviewers consistently describe professional crews, clean installation work, and follow-up fixes when needed, with no substantive complaint pattern appearing in this category.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Customers frequently describe the installers as responsible, professional, and easy to work with during the job. Representative review excerpt: "powerhouse did an excellent job and got our off the grid house up and running, there employees AJ, Anthony , Ryan and the rest of the crew were very responsible..."

Clean, efficient installation. Reviewers say the crews completed installations efficiently, handled removal of old equipment, and left the system looking clean. Representative review excerpt: "The installation took slightly more than one day and included the removal and recycling of the old system and installation of 21 new panels and the required rails by a..."

Repair-oriented follow-up. Some customers also mention that the company returned to repair or improve existing systems, which supports a positive impression of site care and workmanship. Representative review excerpt: "They helped repair my system that was installed wrong from a former solar company that went out of business."

Long-term support and post-install performance receive the weakest feedback in the set. Many reviewers describe helpful service, monitoring help, or warranty follow-up, but complaints are meaningful and focus on panels not working as expected, monitoring disputes, and difficulty getting service after the system was live.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install service. Some reviewers say the company returned to combine monitoring systems, make repairs, or address issues even after the original installation period had passed. Representative review excerpt: "Recently, Garrett and Mark at PowerHouse was responsive and came out to combine the systems into one monitoring system so we can monitor both as one to track the amount..."

Warranty-minded follow-up. A few customers report that the team agreed to fix problems after installation and worked on systems they had not originally installed correctly. Representative review excerpt: "I was really impressed when Garrett at PowerHouse agreed to fix the problem, even though any warranty on the installation had expired."

Monitoring and service complaints. Other reviewers report performance problems or say they had trouble getting service attention when panels stopped working or when post-install support was needed. Representative review excerpt: "Many of our panels quit working and PowerHouse insisted that there is 24 hour monitoring of the panels - not true."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.