Prime Home Solutions Reviews

Reviewers generally describe Prime Home Solutions’ sales process as straightforward, informative, and low-pressure. The strongest theme is that customers felt comfortable with the proposal and appreciated clear expectations, while a small number of reviews describe communication gaps during the sales process.Solar.com's composite of published customer feedback, not a customer quote

Low-pressure, informative sales. Several reviewers say the sales experience felt honest and not pushy, with clear explanations that made the decision process feel comfortable. Representative review excerpt: "I highly recommend them cause there is no pressure tactics and just an honest company with honest employees."

Responsive guidance from the owner. Customers also report that leadership stayed accessible during the process and explained each step, which helped set expectations. Representative review excerpt: "The owner was always just a call or text away, and the install team showed up early, worked hard, and explained every step of the process."

Isolated communication breakdown. A small number of reviewers describe a different experience, saying they had to keep reaching out after initial promises changed and updates stopped coming. Representative review excerpt: "One story of yes we can get it done, then after 3 weeks of no communications, a completely different story, after I had to contact him!"

Most reviewers describe pricing as reasonable and say the company held to the original quote even when project conditions changed. The main caution is that a small number of reviews raise concerns about repair pricing or cost clarity after installation.Solar.com's composite of published customer feedback, not a customer quote

Original quote honored. Reviewers repeatedly say Prime Home Solutions stood by the original price even when outside changes added costs to the project. Representative review excerpt: "Last and most importantly, Brent stood by his original quote even when costly changes were required by the county."

Reasonable system pricing. Some customers describe the system price as fair and note that the equipment offered current technology. Representative review excerpt: "The price of the system was very reasonable and the hardware used the latest technology available."

Repair-cost concern. A small number of reviews mention dissatisfaction with later repair pricing and trip costs, suggesting that post-install cost expectations were not always aligned. Representative review excerpt: "I contacted the original company who installed the system and they were unresponsive and ultimately too outrageous in their repair cost and trip time."

Feedback on communication is mostly positive, with many reviewers describing the team as responsive, informative, and good at keeping projects moving. Still, this is one of the more mixed categories, with several complaints about missed calls, limited updates, and slow follow-through.Solar.com's composite of published customer feedback, not a customer quote

Kept informed throughout. Many reviewers say the team communicated clearly at each step and kept them updated as the project moved forward. Representative review excerpt: "Everyone from the owner to all employees, they were nothing but Professional and informative keeping us updated at every step of the process."

Accessible leadership. Customers also describe the owner and staff as easy to reach and helpful when questions came up. Representative review excerpt: "Brent was incredibly helpful and communicative every step of the way, and the rest of the team was right there with me too, answering questions and keeping things on track."

Missed follow-up complaints. Some reviewers report long stretches without responses, ignored calls, or communication that only improved after repeated outreach. Representative review excerpt: "Multiple calls and voicemails have been ignored for months."

Reviewers often say the project moved efficiently and was coordinated well from consultation through activation. However, timeline complaints are material here, with several reports of slow permitting, delayed inspections, and long waits for permission to operate.Solar.com's composite of published customer feedback, not a customer quote

Efficient project flow. Positive reviews describe the work as timely and coordinated, with the crew working efficiently to avoid unnecessary delays. Representative review excerpt: "Emilio and the crew worked efficiently and timely to prevent any delays."

Good coordination through activation. Some customers say the whole process was well coordinated all the way through final utility coordination. Representative review excerpt: "What really stood out was how well the whole process was coordinated, from the initial consultation through the install, all the way to the final coordination with PG&E."

Slow permits and activation. Other reviewers report long waits for inspections or permission to operate, including cases where progress stalled for months after installation. Representative review excerpt: "System installed 19 months ago and still no "

The workmanship feedback is largely positive, with reviewers describing professional crews and solid installation outcomes. The small number of complaints focus on late arrivals and work that did not match the signed plans.Solar.com's composite of published customer feedback, not a customer quote

Professional install teams. Many reviewers describe the staff and crews as professional, organized, and focused on customer needs during the installation process. Representative review excerpt: "Prime Home Solution staff was very professional and focused on our needs during the complete process of acquiring our solar system."

Strong installation results. Several customers report successful installations that included more complex system components and were handled above expectations. Representative review excerpt: "When the crew and the install, it was above and beyond my expectations."

Plan mismatch complaint. A small number of reviews mention late installers or roof layouts that did not match the approved design. Representative review excerpt: "installers were late and built a grid on the shaded part of my roof (looks nothing like the plans I signed off on)."

Post-install feedback is mostly strong, especially around responsive service, warranty-related follow-up, and continued support after the system was live. Complaints are rare in this category, but one review does point to a repair issue that required warranty attention.Solar.com's composite of published customer feedback, not a customer quote

Responsive service after install. Reviewers say service calls were handled well, with quick responses and effective help after the system was already in place. Representative review excerpt: "We've had two service calls in the past six months, and both times the experience was outstanding."

Performance and savings reported. Some customers report strong system output and noticeably lower electric bills after activation. Representative review excerpt: "My energy bills are now practically non-existent, replaced by a handsome yearly paycheck from the grid thanks to my system's excess production."

Warranty repair follow-up. One review describes a warranty-related inverter replacement that was identified and scheduled by the repair team. Representative review excerpt: "Their repair team immediately identified the problem and made arrangements for the inverter replacement which was under warranty."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.