Prophase Electric Reviews

Reviewers generally describe ProPhase Electric's sales approach as clear and straightforward. The small evidence set is entirely positive, with comments focused on listening to needs, avoiding upsell pressure, and setting expectations that matched the work delivered.Solar.com's composite of published customer feedback, not a customer quote

Straightforward proposals. Reviewers say the team listened to what they needed and provided quotes that felt reasonable and clear. Representative review excerpt: "He listened to our needs and provided a decent quote for the work."

No-pressure approach. Customers describe an honest, straightforward sales process and note that the team did not push extra products they did not want. Representative review excerpt: "He made an effort to find the most affordable product for ours needs and didn't try to upsell us."

Matched expectations. One reviewer says the job was completed within the time quoted, which reinforced confidence in the proposal process. Representative review excerpt: "He completed the job in the time he quoted, did an amazing job and cleaned up too."

Feedback on pricing and financing is positive, though the evidence base is limited. Reviewers describe fair rates and note that project scopes were laid out clearly, with no recurring complaint pattern about surprise costs or financing confusion in the reviewed set.Solar.com's composite of published customer feedback, not a customer quote

Fair-rate feedback. Reviewers say the work felt professionally delivered at a fair rate. Representative review excerpt: "We all need professional help from time to time and generally want the same thing - a quality job done by a skilled professional at a fair rate…hopefully with a..."

Clear project scope. One customer describes a detailed solar project scope, suggesting the team communicated the planned system components clearly. Representative review excerpt: "Gordon and the team at ProPhase designed and installed a complete solar power system for me: - 23 panels with inverters - Complete Franklin Whole Home system - L2 EV..."

Communication is a consistent strength in the review corpus. Reviewers describe prompt responses, clear explanations, and helpful follow-through before and after installation, with no meaningful complaint pattern in the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote

Fast response times. Customers report quick replies when they needed help, including immediate response in one case and short-notice support in another. Representative review excerpt: "He responded immediately and solved the problem successfully."

Clear explanations. Reviewers say the team took time to explain the work and answer questions in a way that made the process easier to follow. Representative review excerpt: "They took the time to explain everything clearly, completed the installation efficiently, and paid close attention to the details to make sure everything was installed safely and properly."

Post-install access. Some customers say it remained easy to communicate with the team after installation when questions came up. Representative review excerpt: "We installed a few months ago and it's been easy to communicate with him with any questions or concerns we have since the installation."

Reviewers generally report dependable scheduling and prompt completion. The available feedback points to quick booking, timely installs, and fast activation, with no clear recurring issue around missed appointments or prolonged delays in the reviewed set.Solar.com's composite of published customer feedback, not a customer quote

Quick scheduling. Customers say projects were scheduled and installed quickly, with prompt responses helping move work forward. Representative review excerpt: "They were quick to schedule and install."

Fast completion. One reviewer reports an EV charger was installed and running within four days after prompt follow-up. Representative review excerpt: "His responses were prompt, he asked the necessary questions, and within four days, we had our electric car charger installed, up, and running."

Broad project handling. Reviewers also describe the company handling a range of jobs, including wiring, meters, and code-related work, while keeping the timeline moving. Representative review excerpt: "They have installed lighting, did troubleshooting for an electric problem, installed two new meters, installed all wiring for two ADU's and brought it up to code, and is currently doing..."

Workmanship is the strongest theme in the review set. Customers consistently describe careful installations, professional crews, attention to code and safety details, and clean completion of the job, with no meaningful complaint pattern in the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote

Careful installation. Reviewers say the team completed installations efficiently while paying close attention to safety and proper execution. Representative review excerpt: "They took the time to explain everything clearly, completed the installation efficiently, and paid close attention to the details to make sure everything was installed safely and properly."

Code-ready work. Customers describe work that included code-related corrections and additional outlets installed as needed. Representative review excerpt: "Kristian put the line in as well as additional outlets needed to be up to code and provided excellent service."

Strong overall finish. One reviewer describes the experience from estimate through finished job as very positive, with another noting the work was completed and cleaned up well. Representative review excerpt: "My experience with ProPhase Electric from the initial estimate phase to the finished job was very positive."

Post-install support also trends positive, though the evidence set is smaller. Reviewers describe helpful troubleshooting, quick service follow-up, and systems that continued operating during outages, suggesting solid support after the initial install.Solar.com's composite of published customer feedback, not a customer quote

Helpful troubleshooting. Customers report that the team returned to troubleshoot later issues, including a circuit outage problem. Representative review excerpt: "Recently I again used Gordon to troubleshoot a circuit outage issue in my house."

Responsive follow-up. One reviewer says that when a problem could not be fixed immediately, an electrician was sent out the next day to resolve it. Representative review excerpt: "When we couldn’t get it fixed, he had an electrician out the very next day and the problem was solved."

Outage-ready system. A reviewer says the installed system helped keep the home operating during an outage. Representative review excerpt: "Thank you so much for your expertise and efforts on creating such a robust system that allows us to continue to operate during an outage."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.