Quality First Home Improvement Reviews

Reviews are split, but the negative side is significant: many customers describe pushy sales tactics, unclear proposal details, and follow-up that continued after they asked it to stop. At the same time, a substantial number of reviewers say individual reps were personable, patient, and thorough when explaining options.Solar.com's composite of published customer feedback, not a customer quote

Helpful reps. Some reviewers say the sales experience felt professional and low-pressure, with reps who answered questions carefully and helped compare design choices. Representative review excerpt: "Aaron, the sales rep that helped me, was friendly, honest and no pressure makes me comfortable to do business with this company in the future for sure!!!"

Pushy or confusing sales follow-up. Other reviewers report aggressive sales behavior, repeated outreach, or proposals that did not match what they thought was being promised. Representative review excerpt: "To make matters worse, their young salesman attempted one of the oldest and most insulting tactics in the book: the "buy now or lose the deal" pressure pitch."

Proposal details not always aligned. A few reviews describe confusion when project details did not line up with expectations or when outreach continued despite requests to stop. Representative review excerpt: "But they keep calling, I asked them not to call us and told them to remove my number from their database…they keep calling and I keep blocking them."

This is one of the weaker areas in the review set. Praise exists for fair or reasonable pricing and some financing help, but many reviewers describe high prices, deposit or billing problems, unclear financing terms, and surprise charges or add-ons.Solar.com's composite of published customer feedback, not a customer quote

High-cost and billing complaints. Many reviewers describe final costs or financing terms that felt unclear or much higher than expected, along with problems around deposits and refunds. Representative review excerpt: "When I didn't get the deposit back in over a week, I emailed them again, and true to form, they said their system had gotten messed up and that they..."

Surprise-cost concerns. Some customers also mention added charges or upgrade pressure after the project was already underway, which left them questioning the overall price transparency. Representative review excerpt: "After a few assessments, they told me that my Envoy was outdated and needed to be upgraded to a new Envoy to communicate with the system and that it would..."

Clear pricing for some jobs. A smaller set of reviewers say pricing and financing were explained well and felt manageable for the scope of work. Representative review excerpt: "Answered all our questions and worked with us on pricing/discounts/financing."

Communication is a frequent pain point in the review corpus. While some customers describe responsive staff and good follow-up, many more report missed callbacks, poor handoffs, slow responses, and repeated contact that did not solve the issue.Solar.com's composite of published customer feedback, not a customer quote

Missed callbacks and silence. Many reviewers report trouble getting a response after problems came up, including repeated calls and voicemails that went unanswered. Representative review excerpt: "We’ve called frequently, left voicemails, submitted online service requests, and even had family try to reach out - yet every time we are told that we will receive a call..."

Unwanted repeated contact. Some reviewers also say they continued receiving calls after asking to be removed, which added to frustration with coordination and customer support. Representative review excerpt: "But they keep calling, I asked them not to call us and told them to remove my number from their database…they keep calling and I keep blocking them."

Responsive team members. A portion of reviewers say staff stayed available, answered questions, and kept them informed during the job. Representative review excerpt: "He was always available to answer questions and checked on us during the whole process ."

Timeline-related feedback is mostly negative, with many reviewers describing delays, no-shows, or work that took far longer than expected. A smaller group says the company did complete jobs on time or kept them updated when delays were unavoidable.Solar.com's composite of published customer feedback, not a customer quote

Delays and missed appointments. Other reviewers describe long waits, no-shows, and limited notice when schedules changed. Representative review excerpt: "No one showed up nor did anyone call to say they were going to be late or reschedule."

Permit or activation issues. A number of reviews also mention permit or activation-related problems, or work that stalled for extended periods before being fully completed. Representative review excerpt: "They installed my windows without pulling a permit unbeknownst to me."

On-time or efficient projects. Some reviewers say the crew arrived as scheduled and finished work quickly once it began. Representative review excerpt: "The workers arrived on time and were very professional and got the job done quickly and very neatly."

Workmanship receives a mix of praise and criticism, with the positive side focused on professional crews and clean, efficient installs. Still, complaints about installation defects, leaks, property damage, and difficulty getting problems corrected are material and keep the category below average.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Several reviewers describe installers as professional, courteous, and careful about finishing the job neatly. Representative review excerpt: "The installers/painters were so professional and everyone was so pleasant to work with."

Installation defects and repairs. Other reviewers report installation problems that led to leaks, roof damage, or later repair work by another contractor. Representative review excerpt: "I just had another contractor come and repair my roof for the second time due to Quality first's shoddy installation of my solar system on my cement tile roof."

Cleanup and fit issues. A few reviews note that the work was mostly completed but still required follow-up or a second crew to resolve fit or execution issues. Representative review excerpt: "Once it was a dispute between installer crews over how to place a window into a space that didn't quite fit (second crew figured it out)."

Post-install feedback is mixed but leans negative. Some reviewers say their systems or related home-efficiency work performed well, yet many others report ongoing system problems, weak warranty support, and difficulty getting repairs handled after the project was finished.Solar.com's composite of published customer feedback, not a customer quote

Unresolved system problems. Many reviewers describe systems that were not working properly or were underperforming long after installation. Representative review excerpt: "They contacted me and sold my wife Solar five years now it's still not working right they will not contact me."

Warranty and repair frustration. Some customers also report trouble getting warranty service or repairs handled once the job was complete. Representative review excerpt: "If you ever need any repairs or warranty work Good Luck!!!"

Good results for some owners. A smaller group of reviewers say the finished system worked well or helped improve utility outcomes after installation. Representative review excerpt: "Our monthly bills were way too high, we found quality first and purchased solar and exterior coating, our bill has cut in half and our hvac does not need to..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.