Raneri and Long Reviews

Reviewers generally describe the sales process as straightforward, with several saying estimates and recommendations were presented honestly and without pressure. A smaller set of complaints says some customers felt a promised offer or follow-up changed later, or that expectations were not aligned once the project moved forward.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure guidance. Several reviewers say the company helped them make informed choices and presented pricing in a straightforward way. These customers describe the guidance as honest and not pushy. Representative review excerpt: "They helped me select the perfect roofing shingles for my home, and I felt confident in every decision along the way thanks to their honest guidance."

Straightforward pricing. Some reviewers say the contract terms were easy to understand and there were no surprise upsells after signing. They describe the sales experience as transparent and confidence-building. Representative review excerpt: "Straight forward pricing with honesty and integrity, no gimmicks or up sales after contract was signed."

Occasional expectation disputes. A minority of reviewers report problems around how an offer, estimate, or follow-up was handled after the initial discussion. These complaints suggest that some customers felt the sales experience changed once the project moved ahead. Representative review excerpt: "We agreed on a price and signed the contract only to receive a cryptic email that we "misrepresented ourselves" and they are revoking their offer."

Feedback on pricing is mostly favorable, with many reviewers describing the price as reasonable or affordable for the work performed. At the same time, some customers report confusion around cost changes, billing details, or how certain project assumptions were handled, so this category reads as mixed rather than purely positive.Solar.com's composite of published customer feedback, not a customer quote

Often described as fairly priced. Several reviewers say the pricing was reasonable or a good value for the quality of work. These comments often pair price satisfaction with a smooth installation experience. Representative review excerpt: "Reasonable price with timely installation."

Value for the work. Some customers describe the work as affordable or say the final price matched the quality delivered. Others mention specific project combinations, such as reroofing and solar removal/reinstallation, as being handled at a good price. Representative review excerpt: "We had a full roof completed and we had solar, so they removed and re-installed our solar at a great price."

Cost-change concerns. A smaller group of reviewers report unexpected price changes, billing questions, or disagreement over what should have been included. These complaints point to occasional uncertainty around final costs and project assumptions. Representative review excerpt: "Ultimately he reduced the price by $1000 and "met us in the middle" although I'm still not sure why the cost was increased."

Many reviewers describe the team as responsive and helpful, with questions answered quickly and appointments handled professionally. Complaints are less common, but some customers report lapses in updates, coordination, or project ownership during installation.Solar.com's composite of published customer feedback, not a customer quote

Responsive day-to-day support. Several reviewers say questions were answered quickly and that staff were informative and easy to reach. These customers describe the communication as attentive and reassuring. Representative review excerpt: "The work was done quickly and any questions we had were answered right away."

Helpful coordination. Some customers say they had good interactions with managers or owners and felt taken care of throughout the process. They also note that the company was able to move projects forward without unnecessary delay. Representative review excerpt: "Able to get started quickly after the agreement was signed and spoke with manager and owner and both were great."

Communication gaps during installation. A smaller set of reviewers report that updates were lacking during the work or that coordination was weaker than expected. These comments describe missed follow-through and a lack of clear onsite oversight. Representative review excerpt: "Communication was lacking during the installation and there was not onsite project manager as stated."

Reviewers mostly say the company kept projects moving and showed up as scheduled, including cases where crews worked extra hours to stay on track. A smaller number of complaints mention delayed appointments, rescheduling, or no-shows, so timing appears generally solid but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Usually keeps projects moving. Many reviewers say the work was completed within the expected timeframe and that the crew showed up when promised. Some also mention the team working efficiently to meet changing conditions. Representative review excerpt: "Showed up as promised, respected our home and property, worked extra hours to beat a pending storm that was coming."

Permits and follow-through. One reviewer specifically notes that permits were pulled promptly and the final re-inspection was handled smoothly. That account suggests the company can manage the administrative side of the timeline well. Representative review excerpt: "While I appreciate that they pulled permits promptly and handled the final re-inspection smoothly, the overall experience was frustrating due to poor communication regarding massive cost overruns and a serious..."

Scheduling setbacks. A smaller group of customers report long waits for appointments, rescheduling, or missed visits. These complaints suggest that some jobs experienced delays before work could begin. Representative review excerpt: "Took 2 months to get an appointment, then they no showed, no called."

This is one of the strongest-rated areas in the review set. Most reviewers praise the crew’s workmanship, professionalism, and cleanup, though a few complaints mention debris, incomplete site cleanup, or concerns about how underlying damage was handled.Solar.com's composite of published customer feedback, not a customer quote

Clean, orderly jobsites. Many reviewers say the crew kept the property clean and orderly while work was underway. They also describe the workers as respectful and professional. Representative review excerpt: "The work was done in a timely manner and they kept the job site very clean and orderly."

Professional installation crews. Several customers say they were pleased with the quality of the installation across roofing, solar, and related work. These reviews often highlight a smooth experience and good treatment of the home. Representative review excerpt: "I couldn’t be happier with my experience working with R&L for my new roof, solar, and FranklinWH battery installation."

Cleanup and repair concerns. A smaller number of reviewers report leftover debris or concerns about how damaged materials were handled during the job. These complaints focus on site cleanup and whether all underlying issues were addressed as expected. Representative review excerpt: "There was also roof debris all around the perimeter of our garage, in our sink, on the tops of all of our shelves and cabinets, on top of our water..."

Post-install feedback is strongly positive overall, with reviewers describing working systems, helpful follow-up, and repairs that restored performance. Only a small number of complaints mention future warranty or repair concerns, so support appears generally dependable based on the available reviews.Solar.com's composite of published customer feedback, not a customer quote

Systems performing well. Several reviewers say their systems are running properly after installation, including battery and solar-related work. These customers describe the results as functional and satisfactory. Representative review excerpt: "Between his expertise and Rich’s oversight, everything runs perfectly — I now have a fully functional battery system and no utility bill!"

Helpful repair follow-up. Some reviewers say the company came through on repairs or service after issues came up, including fixing leaks or restoring equipment performance. These comments suggest solid post-install support in the cases reviewed. Representative review excerpt: "Ranieri & Long Roofing and Solar did an outstanding job repairing our leaky roof and completing a full re-roof after issues caused by poor workmanship from another solar company."

Warranty-service concerns. A small number of reviewers raise concerns about how future warranty or repair needs might be handled. These comments do not dominate the category, but they do show that post-install support was not equally smooth for everyone. Representative review excerpt: "One thing to consider if you are getting a roof done other than price: you may have to deal with them in the future for any warranty issues so you..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.