Sales & proposal integrity
Sales Integrity5.6/10
Reviews are split on the sales experience. Many reviewers describe representatives as thorough, clear, and helpful in explaining the process, while a meaningful minority say expectations around pricing, scope, or savings were not presented clearly.Solar.com's composite of published customer feedback, not a customer quote
Clear, thorough explanations. Several reviewers say the sales rep took time to walk through the process and explain what would happen next, which helped them feel comfortable moving forward. Representative review excerpt: "From start to finish, he explained everything."
Helpful guidance on the project. Others describe the team as responsible and careful about following through on what was promised during the proposal stage. Representative review excerpt: "The manager Mathew is quite responsible for every thing he promised."
Concerns about savings and expectations. Complaints focus on perceived misstatements about out-of-pocket cost, rebate or incentive timing, and pressure during the sales conversation. Some reviewers also say they felt the proposal did not match the work that was eventually delivered. Representative review excerpt: "They lie about how you wont pay out of pocket They’ll tell you about completing a form with your CPA and youll get up to 12k+ back for solar."
Price & financing transparency
Price Transparency5.6/10
Feedback on pricing and financing is mixed. Reviewers often mention helpful financing support and fair pricing, but others report surprise charges, unclear estimates, and disputes tied to incentive timing or refunds.Solar.com's composite of published customer feedback, not a customer quote
Financing help was appreciated. Positive reviews say the company helped them find financing that fit their needs and made it easier to move ahead with the project. Representative review excerpt: "not only was our protect manager easy to speak with , he was also very helpful in finding financing that meet our needs."
Fair pricing for some projects. Some reviewers describe the final price as reasonable and say any inspection corrections were handled promptly. Representative review excerpt: "The price was right, the city inspector issued corrections for the water heater which were taken care of promptly and the second inspection passed with flying colors."
Unexpected costs and rebate disputes. Critical reviews describe changing prices mid-process, charges they did not expect, and disagreement over rebate or incentive timing. A few also say the quote was given before a full inspection or that they felt the financial terms were not handled clearly. Representative review excerpt: "My husband and I were completely lied to regarding a tax rebate for installing energy efficient windows."
Communication & coordination
Communication6.3/10
Communication is generally described more positively than negatively, though not without gaps. Reviewers frequently mention responsive, professional coordination and smooth handoffs, while complaints center on unanswered calls, limited follow-up, and disputes over what was said.Solar.com's composite of published customer feedback, not a customer quote
Responsive project coordination. Many reviewers say the team communicated well, showed up on time, and kept the project moving without much hassle. Representative review excerpt: "The company was professional good communication people showed up on time and did what they said and that's saying a lot in this industry very pleased."
Smooth and easy process. Others describe the process as easy to manage, with staff making the financing and installation steps feel straightforward. Representative review excerpt: "They installed solar panels in my home and their associates have made the whole process finance and installation process very easy."
Follow-up problems after the job. Negative reviews focus on calls and emails that were not returned, along with frustration that concerns were minimized or that expectations were disputed after the work was done. Representative review excerpt: "However when the work was completed and I needed assistance, no one has bothered to return 4 phone calls & 2 emails."
Timeline reliability
Timeline Reliability6.5/10
Most timeline-related reviews are positive, with customers often saying the work started when expected or that the team helped move stalled projects forward. Still, a smaller set of reviews reports schedule confusion, missed expectations, or unresolved issues that affected the overall pace of the job.Solar.com's composite of published customer feedback, not a customer quote
On-time execution. Reviewers often say the crew showed up on time and did what they said they would do, which supported a smoother schedule. Representative review excerpt: "The company was professional good communication people showed up on time and did what they said and that's saying a lot in this industry very pleased."
Help with delayed projects. Some customers say the team stepped in when permit delays or other issues had slowed the project down, helping bring it to completion. Representative review excerpt: "The team stepped in when I had essentially given up on having this project done because of Permit delays and skyrocketing costs."
Schedule and expectation disputes. The main complaints involve confusion about what would be done and when, plus a few reports that concerns were not addressed clearly during the project. Representative review excerpt: "they were gonna do concrete on my porch and then to charge me again even though they said it was going to be done under the same different times The..."
Workmanship & site care
Workmanship7.0/10
Workmanship receives the strongest feedback overall. Most reviewers describe professional crews, good installation quality, and helpful cleanup, though a smaller group reports property damage, debris, or incomplete site care after the work was finished.Solar.com's composite of published customer feedback, not a customer quote
Professional installation quality. Many reviewers say the team was thorough, took time to explain the work, and delivered a result they felt good about. Representative review excerpt: "Was a great experience and Matthew and Rom were much help with letting my wife and I know the process of the new roof they installed."
Careful, detailed service. Some customers also describe the representative or crew as patient and attentive to their needs during the project. Representative review excerpt: "Ended up going with them do to the rep being very thorough and taking his time with me."
Cleanup and damage concerns. Critical reviews mention debris left behind, damage to property, or concerns that some parts of the job were not handled cleanly. Representative review excerpt: "They start off sweet and generous but work is not professional and I have damages to my property"
Long-term support & performance
Long-Term Support5.0/10
There are only a few post-install reviews, so the sample is limited. The available feedback includes reports of good solar system service, but also a complaint about a roof issue developing after installation that required follow-up.Solar.com's composite of published customer feedback, not a customer quote
Positive system service. One reviewer says the company provided good solar system service for the home and family. Representative review excerpt: "This company did a really good solar system service for my house and my family."
Recommended for solar. Another reviewer expresses confidence in the company and says they would recommend it for solar projects. Representative review excerpt: "They are the best if you are thinking of getting solar, I would recommend them to anyone!!"
Post-install roof concern. A negative review reports water intrusion after a roof project and says follow-up help was needed after the original job was completed. Representative review excerpt: "renovate works do a new cool roof in my house a year ago but now with the rain, the water is entering into my kitchen from the roof I need..."
How this is built: category scores and summaries weigh the company's full published rating record (54 Google reviews averaging 4.6 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.