Sales & proposal integrity
Sales Integrity7.5/10
The evidence does not show a complaint pattern in this category, though the score suggests the strength here is solid rather than exceptional.Solar.com's composite of published customer feedback, not a customer quote
Responsive proposal process. Reviewers say the company moved quickly from initial assessment to proposal and was willing to work through installation scenarios thoughtfully. Representative review excerpt: "They were able to come immediately the next day to check on how my system was set up, then sent me a proposal later that afternoon for how to get..."
Pricing pricing in proposals. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They got me a competitive quote almost immediately and were able to work within my schedule."
Clear fit for the project. Some reviewers report returning for additional work after a positive first project, suggesting the proposal stage set accurate expectations for follow-on jobs. Representative review excerpt: "We first hired them to install a Span panel and an EV charger, and the experience was so good that we came back later for a full solar panel and..."
Price & financing transparency
Price Transparency7.0/10
Reviewers mostly describe pricing as fair and transparent, with several noting that final charges matched the estimate. A few comments also mention the company not adding surprise costs, which supports the overall positive read on transparency.Solar.com's composite of published customer feedback, not a customer quote
Fair, straightforward pricing. Reviewers say the pricing felt honest and reasonable, including cases where the quote compared well against other estimates they received. Representative review excerpt: "They offer honest, fair pricing - the only reasonable quote out of 3 that I sought - and were communicative and timely throughout the whole process, including the post-installation county..."
No surprise add-ons. Some reviewers report that the final bill stayed within the estimated amount, including overtime or extra materials when the scope changed. Representative review excerpt: "Didn't charge extra for overtime and extra supply out of estimated quote."
Budget alignment. Reviewers also describe the team as working within budget expectations while keeping the project moving forward. Representative review excerpt: "Everyone we dealt with at Rising Sun Electrify was knowledgeable, responsive and helpful, going above and beyond to assure that our solar project was completed on schedule and price, and..."
Communication & coordination
Communication8.0/10
Reviewers consistently describe the team as responsive, clear, and easy to reach by phone, text, and email. The category is strongly positive, and the review set does not show a meaningful complaint pattern here.Solar.com's composite of published customer feedback, not a customer quote
Clear answers and follow-up. Reviewers report that questions were answered patiently and that the company explained the process clearly throughout the project. Representative review excerpt: "Throughout both projects, the team was responsive, professional, and genuinely helpful — answering all our questions patiently and explaining the process clearly."
Accessible across channels. Some reviewers specifically mention strong follow-up through text, email, and phone, along with quick responses from the team. Representative review excerpt: "her follow up and also answering text /email/phone was excellent QUALITY: Excellent ---- very happy with their quality work , on time and fast installation and same time they went..."
Professional team coordination. Reviewers say multiple team members were involved and that the handoff between them still felt organized and helpful. Representative review excerpt: "The entire team—Peter, Marlon, Josephine, and the rest of the crew—was extremely professional, responsive, and willing to answer all of our questions."
Timeline reliability
Timeline Reliability7.6/10
Reviewers generally describe projects as moving on schedule, with permits and inspections handled smoothly. The score suggests timeline performance is a strength, and the available reviews do not show a notable no-show or delay pattern.Solar.com's composite of published customer feedback, not a customer quote
Fast completion. Reviewers report that projects were completed quickly and that the installation timeline felt efficient from start to finish. Representative review excerpt: "The project was completed remarkably fast and passed the permit inspection smoothly without a hitch."
Permit and inspection flow. Some reviewers say the project passed permit inspection smoothly, which suggests the company handled the administrative steps effectively. Representative review excerpt: "The project was completed remarkably fast and passed the permit inspection smoothly without a hitch."
On-schedule delivery. Reviewers also mention projects finishing on schedule and the team coordinating around their availability. Representative review excerpt: "Everyone we dealt with at Rising Sun Electrify was knowledgeable, responsive and helpful, going above and beyond to assure that our solar project was completed on schedule and price, and..."
Workmanship & site care
Workmanship8.3/10
Reviewers consistently describe the installation work as careful, professional, and detail-oriented. They also mention a range of electrical and solar projects completed cleanly, with no material complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Detail-oriented installations. Reviewers say the crew paid attention to detail and delivered quality work during installation. Representative review excerpt: "From installation of a 240v outlet, to a solar system with battery backup and finally an ev charger, their timely work, attention to detail and excellent communication made the whole..."
Professional electrical work. Some reviewers describe the team as doing a strong job on panel, charger, and wiring projects, including more complex electrical rerouting. Representative review excerpt: "They did an amazing job installing our SPAN panel and EV charger, as well as rerouting our kitchen and bathroom electrical to copper wiring."
Clean, well-executed project handoff. Reviewers report that the work was completed smoothly and that the finished result met expectations across multiple project types. Representative review excerpt: "We first hired them to install a Span panel and an EV charger, and the experience was so good that we came back later for a full solar panel and..."
Long-term support & performance
Long-Term Support6.7/10
Reviewers mostly describe systems as working well after installation and mention helpful post-install support when needed. This category is positive overall, but the lower score suggests fewer review details than in the stronger operational categories.Solar.com's composite of published customer feedback, not a customer quote
Systems working as expected. Reviewers say the installed systems have continued working well after turn-on. Representative review excerpt: "The installation went smoothly, and the system has been working without a hitch"
Helpful post-install support. Some reviewers report that the company stayed available after installation and was willing to help coordinate follow-up work. Representative review excerpt: "Josephine at Rising Sun gave me a great analysis and the company was readily available and willing to work with my roofer to time solar jack installation so that they..."
Positive production results. A few reviewers mention strong system performance and energy savings after the project was completed. Representative review excerpt: "Great energy efficient product that saved us thousands of dollars and enabled us to go solar."
How this is built: category scores and summaries weigh the company's full published rating record (48 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.