Sales & proposal integrity
Sales Integrity7.0/10
Reviewers generally describe the sales and proposal process as clear and helpful, with multiple comments about detailed explanations and patient answers. A smaller set of feedback raises concern about whether the initial expectations were fully aligned with what the customer wanted.Solar.com's composite of published customer feedback, not a customer quote
Clear, detailed consultations. Reviewers say the consultation process was transparent and helped them understand system options within budget. Representative review excerpt: "The consultation was detailed and transparent, helping me select the right system within my budget."
Helpful explanations. Customers report that questions were answered patiently and the team took time to walk through choices in a straightforward way. Representative review excerpt: "RME Innovations Solar, They took the time to explain all my options clearly and answered all my questions patiently."
One expectation mismatch. A complaint review says the homeowner felt their needs were not fully aligned with the proposal discussion. Representative review excerpt: "When the salesman came to my house I was very clear about what I was looking for in a solar system."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is limited but mixed. One review points to a straightforward quote experience, while another gives a sharply negative view without additional detail, so the category reads as only moderately confident overall.Solar.com's composite of published customer feedback, not a customer quote
Straightforward quote experience. One reviewer describes the quote process as part of a clear initial conversation about the project. Representative review excerpt: "I had inquired with Martin regarding a solar quote for my house in Roseville, California."
Strong dissatisfaction in one review. A complaint review expresses broad frustration with the company's handling of the solar process. Representative review excerpt: "These guys do not know what they are doing in the solar industry!"
Communication & coordination
Communication6.3/10
Reviewers often describe responsive support and steady help through project hurdles, especially when coordination with utility steps was involved. At the same time, several complaints mention missed callbacks, unreturned contact attempts, and poor follow-through on scheduled work.Solar.com's composite of published customer feedback, not a customer quote
Helpful project support. Some reviewers say the team worked with them through each step and helped keep the project moving. Representative review excerpt: "The service we received was amazing and every step of the way they worked with us and helped bring our utilities bill down."
Persistent responsiveness concerns. Complaint reviews report difficulty getting responses and describe attempts to contact the company going unanswered. Representative review excerpt: "Despite multiple attempts to contact them, they have been completely unresponsive."
Missed or delayed appointments. Another complaint review says scheduled visit times were not kept and crews sometimes arrived hours late or did not show. Representative review excerpt: "We were given dates and/or times the team would come to work on our solar, but they wouldn't show up to work or they would show up hours later."
Timeline reliability
Timeline Reliability6.5/10
Timeline feedback is mixed, with several reviewers saying installs were completed on schedule and the process stayed smooth. However, a meaningful set of complaints mentions delays, scheduling changes, and incomplete work that stretched the project out longer than expected.Solar.com's composite of published customer feedback, not a customer quote
On-schedule completion. Reviewers say some projects were finished on time and the crew kept the install day organized. Representative review excerpt: "The installation was completed on schedule, and the crew was neat and professional."
Longer-than-expected project duration. One reviewer says the project took about two months after contract signing, which suggests slower-than-expected completion. Representative review excerpt: "after signing the contract it took them two months to complete the project."
Scheduling and completion problems. Complaint reviews describe crews missing promised times and, in some cases, leaving installations unfinished. Representative review excerpt: "They left my property with unfinished installations and still charged me thousands!"
Workmanship & site care
Workmanship7.1/10
Most workmanship feedback is positive, with reviewers describing professional crews, smooth installs, and neat job sites. There are still a few serious complaints about unfinished work and property damage, so the overall picture is good but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Professional, seamless installs. Reviewers commonly describe the installation crew as professional and the process as smooth. Representative review excerpt: "Special shout out to the install team who provided a professional and seamless experience on the install date."
Clean and efficient work. Customers say the installation was quick, caused little disruption, and left the site in good condition. Representative review excerpt: "The installation process quick & seamless, causing no disruption to my daily activities."
Property and finish concerns. Complaint reviews mention unfinished installations and, in one case, moisture damage in the attic after the project. Representative review excerpt: "As a result, we now have significant moisture damage in our attic."
Long-term support & performance
Long-Term Support7.0/10
Post-install feedback is mostly favorable, with reviewers noting working systems and better utility bills after activation. A couple of complaints suggest support can be limited after a system is operating normally, and one review raises a damage-related concern tied to the installation outcome.Solar.com's composite of published customer feedback, not a customer quote
Systems working well. Reviewers report that the panels are producing as expected and the installation has held up well after completion. Representative review excerpt: "The installation was seamless and the panels are working wonderfully."
Improved utility outcomes. Some customers say they received helpful post-install support and saw lower utility bills after the system went live. Representative review excerpt: "The service we received was amazing and every step of the way they worked with us and helped bring our utilities bill down."
Support limitations after turn-on. A complaint review says the company declined additional action once the system was reported to be working properly. Representative review excerpt: "The last time I contacted them to discuss this I was told they were not going to do anything more since my system was working properly."
How this is built: category scores and summaries weigh the company's full published rating record (15 Google reviews averaging 4.3 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.