Roi Solar Reviews

Reviewers generally describe the sales process as clear, patient, and straightforward. They say proposals and expectations were explained well, with little evidence of pressure or confusion in the reviewed set.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say the process was explained in a way that made solar feel understandable, with questions answered directly and concerns addressed. Several describe the initial consultation and proposal as clear and convincing. Representative review excerpt: "He presents the entire process of going solar clearly and convincingly."

Personalized guidance. Customers report that representatives took time to tailor recommendations to their needs, including equipment choices. One reviewer said the right battery was selected after a home visit and detailed Q&A. Representative review excerpt: "Marvin came out to my home personally, took the time to answer all my questions and address every concern, and made sure I got the right battery for my needs..."

Plainspoken follow-through. Reviewers also describe the team as honest and consistent about what was agreed to, with expectations carried through into delivery. The available reviews do not show complaint patterns in this category. Representative review excerpt: "The owner, Sean, his Operations Manager, Cane, our assigned Electrician, Robert, and their Administrator Heather all spoke honestly and plainly, and followed through and delivered what we agreed to."

Feedback on pricing and financing is limited but favorable. Reviewers who mentioned cost said they were happy with the price and system, and the corpus does not show recurring complaints about deposits, refunds, or surprise charges.Solar.com's composite of published customer feedback, not a customer quote

Satisfied with pricing. Reviewers who commented on cost said they were pleased with the price and felt good about the overall system value. The review set does not surface a broader pattern of pricing disputes. Representative review excerpt: "Very happy with the choice to go solar and even more happy with price and system from Sean and R.O.I."

No recurring billing complaints. In the available evidence, reviewers do not raise repeated concerns about financing terms, deposits, or unexpected added costs. The limited sample still points more toward clarity than confusion. Representative review excerpt: "Returned my text or phone calls every time, even though it was just asking advice or info on solar in general."

General confidence in value. Some reviewers link their positive pricing view to having a system that met their needs and expectations. Because the evidence base here is small, this should be read as limited but favorable feedback rather than a broad conclusion. Representative review excerpt: "I had an issue where a secondary breaker box appeared to have shocked someone who simply touched it, and I called ROI thinking they had last worked on that breaker..."

Most reviewers describe communication as responsive and hands-on, especially when follow-up or manufacturer coordination was needed. There are a small number of complaints about office miscommunication or delays, but praise clearly outweighs them in the reviewed set.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Reviewers frequently say the team answered calls and texts promptly and kept working the issue until it was resolved. Several describe repeated follow-up visits or quick scheduling when parts were needed. Representative review excerpt: "Returned my text or phone calls every time, even though it was just asking advice or info on solar in general."

Help with manufacturer issues. Customers report that the company helped coordinate with manufacturers and stayed involved after the initial work was done. One reviewer said the team worked with both the customer and the manufacturer to address an ongoing issue. Representative review excerpt: "They came out and have been working with me and the manufacturer (my hardware is still under warranty) to address the issue."

Occasional office miscommunication. A small number of reviewers describe miscommunications with office staff or coordination problems during the project. These complaints appear less common than the positive reports of direct, persistent communication. Representative review excerpt: "I was hesitant at first due to miscommunications with the office staff but he reassured me that everything is now connected and working as it should be."

Timeline feedback is mixed. Many reviewers say the team worked efficiently and met tight schedules, but a smaller set describes installation delays, inspection setbacks, or paperwork slowdowns before activation.Solar.com's composite of published customer feedback, not a customer quote

Efficient projects. Several reviewers say the work moved quickly once underway, with some noting short installation windows or readiness for inspection. Others describe the team as professional and able to keep a strict timeline. Representative review excerpt: "The actual installation took less than 5 weeks, and my wife and I are so happy with their process from start to finish."

Prepared for inspection. Customers also mention crews arriving early and being ready for the inspector, which suggests solid day-of coordination when the schedule stayed on track. These comments point to good execution when the project was moving normally. Representative review excerpt: "Timothy arrived early and was ready for the inspector."

Delay and paperwork complaints. A smaller set of reviewers report last-minute delays, failed inspections, or slow submission of activation paperwork. These complaints make timeline reliability the most uneven part of the review picture. Representative review excerpt: "They called to delay our installation the afternoon before they were supposed to start, then our system failed the first inspection, then unexplained delay in them submitting paperwork to power..."

Installation feedback is strongly positive overall. Reviewers praise the crews for professionalism, speed, and cleanliness, while only one complaint pattern in the source set points to an installation/inspection issue.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers repeatedly describe the installers as professional, thorough, and competent. Several say the crew handled the work quickly while still doing it carefully. Representative review excerpt: "The techs who came to install were very thorough & competent and got through very fast, and left the job site as clean as it was before they got there."

Clean and respectful job sites. Customers also mention that the crew left the site clean and answered questions well during the process. This points to good site care alongside solid installation workmanship. Representative review excerpt: "The installers were very professional, and the front office answered all my questions over the phone."

One installation setback. A small number of reviews connect an installation delay with an initial inspection failure and later follow-up issues. That complaint appears isolated against an otherwise positive workmanship record. Representative review excerpt: "They called to delay our installation the afternoon before they were supposed to start, then our system failed the first inspection, then unexplained delay in them submitting paperwork to power..."

Post-install support and system performance reviews are mostly positive, especially when customers needed help with repairs, warranty coordination, or service calls. Still, a few reviewers describe unresolved production or warranty-related problems, so this category reads as positive-to-mixed rather than uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Helpful after turn-on. Reviewers say the company stayed involved after installation and helped coordinate repairs or manufacturer communication when issues came up. Some also mention service calls being handled without added charges when the issue was not caused by the company. Representative review excerpt: "They came out and have been working with me and the manufacturer (my hardware is still under warranty) to address the issue."

Support for system issues. Customers describe the team returning to address components that stopped working and helping get systems back on track. These comments suggest the company did not disappear after the sale for many reviewers. Representative review excerpt: "Recently, a component of our system stopped working."

Unresolved performance or warranty concerns. A smaller set of reviewers report prolonged problems with non-producing systems or warranty-related delays. Representative review excerpt: "Well, Sun Power went bankrupt and I was stuck with a non working system for overt a year."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.