Roofmax Reviews

Reviewers give this area a mixed-to-negative read. Positive comments focus on representatives who explain the process clearly and take time to answer questions, while complaints center on pressure, confusion about what was being sold, and expectations that changed after the initial bid.Solar.com's composite of published customer feedback, not a customer quote

Pressure and trust concerns. Other reviewers describe feeling pressured or misled during the sales process, including concerns about how the pitch was framed and whether the recommendation matched the roof’s condition. Representative review excerpt: "Don't be fooled by the lies and the high pressure sales pitch"

Scope changes after inspection. Several reviewers also note that the final plan or cost could change after the roof was opened up or inspected more closely, which made the original proposal feel incomplete to them. Representative review excerpt: "Just be prepared that you might have to add on to the original cost based on what they see once they remove your old roof."

Clear explanations. Some reviewers say the sales conversation was detailed and helpful, with representatives walking through the process and answering questions directly. Representative review excerpt: "I actually appreciated how talkative and willing the representative was to explain things -- he took the time to answer questions, walk through the process, and make sure I truly..."

Feedback on pricing and financing is mostly negative, with more complaints than praise. Reviewers mention high quotes, unclear value, and frustration when the final cost or treatment rationale did not match expectations, though a smaller group describes the pricing as straightforward and fair.Solar.com's composite of published customer feedback, not a customer quote

High quotes and value concerns. More reviewers say the quoted price felt too high for the size or condition of the roof, and some questioned whether the service was worth the cost. Representative review excerpt: "Roof Max quoted $5,600 for a 1,300 ft2 house which is outrageous!"

Concerns about payment expectations. Some comments also raise concerns about how payment, deposits, or the timing of incentives was presented, with reviewers saying the overall transaction was not as transparent as they expected. Representative review excerpt: "After you pay for 2 treatments you can pay fir a new roof."

Reasonable pricing for some jobs. A few reviewers describe the pricing as fair and the quote as clearly broken out, which helped them understand what was included. Representative review excerpt: "The ROOFMAX quotation was split out into the cost of the re-roof and the repairs required to get rid of the dry-rot."

Communication reviews lean positive but remain uneven. Many reviewers describe responsive scheduling, helpful follow-up, and staff who take time to explain next steps, while others report missed callbacks, unanswered requests, and coordination gaps during the project.Solar.com's composite of published customer feedback, not a customer quote

Helpful and responsive staff. Several reviewers say the team was friendly, informative, and willing to talk through the process rather than rushing the conversation. Representative review excerpt: "If you value clear communication, education, and working with someone who's happy to talk things through instead of rushing you, Roofmax is absolutely worth considering."

Scheduling and follow-up issues. Other reviewers report delays in callbacks or problems getting a response after initial contact, which created frustration before work even began. Representative review excerpt: "After lots of emails and phone calls, a CSR said she would call my husband back within a day and send someone to look at the roof, test it for..."

Good coordination once scheduled. Some reviewers say the team kept them updated once the job was underway, including calling back with openings and setting dates that worked. Representative review excerpt: "Two weeks later we got a call telling us some time had opened up and we agreed to schedule the following week."

Timeline feedback is strongly positive overall. Reviewers frequently say appointments, inspections, and project work happened on schedule, with quick turnaround in several cases and only rare complaints about missed coordination.Solar.com's composite of published customer feedback, not a customer quote

On-time work and quick scheduling. Many reviewers say the company met scheduled dates or even moved quickly when an opening appeared, which helped keep the project moving. Representative review excerpt: "Two weeks later we got a call telling us some time had opened up and we agreed to schedule the following week."

Fast response after agreement. Some reviewers report that appointments were set promptly and repairs were completed efficiently after the work order was approved. Representative review excerpt: "Upon agreement, they scheduled an appointment for the next day and fixed my roof leak quickly and efficiently."

Rare coordination complaint. A small number of reviewers describe missed appointments or unclear follow-through, but these complaints appear less common than the positive timeline experiences. Representative review excerpt: "i get paid by app, but when im answering calls all day concering missed apps, invoices not sent, bad treatments, I CANNOT DO MY JOB AND GET PAID."

Workmanship and site care are rated well in the review set. Most reviewers describe professional crews, solid installation quality, and clean job sites, though a smaller set reports problems with the finished result or with how the work was handled.Solar.com's composite of published customer feedback, not a customer quote

Professional installation. Reviewers frequently say the crews were professional, worked efficiently, and completed the job well. Representative review excerpt: "They came with a full crew and did an excellent job in removing our old shingles and installing the new ones."

Clean job sites. Some reviewers also note that the property was left neat or weather-tight during the work, which suggests attention to site care. Representative review excerpt: "My home was left weather-tight at the end of each working day and a thorough clean-up was also carried out at the end of each working day."

Isolated finish-quality complaints. A smaller group reports dissatisfaction with the outcome, including claims that the roof did not look much better or that shingles failed soon after the work. Representative review excerpt: "within a week of them replacing some missing shingles and applying their product, some of the shingles fell off."

Post-install support and performance land in mixed territory. Some reviewers say the treatment helped preserve the roof and gave them confidence in the warranty, while others report concerns about whether the system performed as expected or whether follow-up support addressed their issues.Solar.com's composite of published customer feedback, not a customer quote

Performance concerns after treatment. Other reviewers say they were not convinced the treatment delivered the expected result and describe ongoing concerns after the work was completed. Representative review excerpt: "I had my suspension that it wasn't doing as told it would when I constantly have granules on my walkway and in my gutters."

Confidence in warranty period. Positive reviews say the treatment left them feeling the roof would hold up through the warranty period or bought them more time before replacement. Representative review excerpt: "I am now confident my roof is good for the length of the 5 year warranty."

Some service follow-through. A few reviewers mention additional help after the original visit, such as repairs or follow-up work on loose shingles, which suggests some post-install support. Representative review excerpt: "He came, nailed the shingle back &a few others that were loose, &sprayed my roof on a Sunday morning."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.