Royal Aire Reviews

Reviews on sales and proposal integrity are mixed. Many reviewers describe clear explanations, helpful option reviews, and responsive service, while a similar share report confusion or dissatisfaction around upsells, missing specials, and staff professionalism.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Positive reviews say representatives took time to explain quotes and replacement options in plain language, which helped customers understand what they were being offered. Representative review excerpt: "He laid out all of the options for replacing my HVAC quickly and explained the different choices in a way that someone who is not in that industry could understand."

Helpful, calming service. Some reviewers describe the sales experience as reassuring and say the team helped them feel confident that their needs would be handled. Representative review excerpt: "Her outstanding customer service and positive attitude is so refreshing and sets you at ease that every will be taken care of."

Upsell and professionalism complaints. Negative reviews describe pressure around add-ons, claims that certain specials were not available, and occasional rude or unprofessional interactions during the sales process. Representative review excerpt: "These people force you to buy an upsale of "

Price and financing transparency trends negative overall.Solar.com's composite of published customer feedback, not a customer quote

Unexpected charges and high quotes. Complaint-heavy reviews mention monthly fees, charges for service or repairs they did not expect, and quotes they felt were much higher than anticipated. Representative review excerpt: "I was charged $695 for a hard start and then given a quote for almost $6,000 to repair the unit."

Contract and billing disputes. Reviewers also report concerns about deposits, refund timing, and follow-through on items they believed were covered under the original price. Representative review excerpt: "Installed a new unit costing 16k said they would check vents and replace if need be under same Contracted price, few months later vents are still not functioning correctly."

Some positive value notes. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They service the unit at zero charge they even add a four years with extra warranty on it when you purchase through them the loan rate was very low and..."

Communication and coordination land in mixed territory. Many reviewers describe fast responses, prompt scheduling, and attentive customer service, but there are also reports of missed expectations, poor handoffs, and difficulty getting clear answers from dispatch or service staff.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Positive reviews say the team responds quickly to calls and concerns, with some customers noting same-day scheduling or prompt follow-up. Representative review excerpt: "They respond almost immediately to every call or concern."

Good service communication. Several reviewers describe the staff as helpful and say communication around larger jobs or routine service felt organized and reassuring. Representative review excerpt: "It was a big job and we can't say enough about their service and communications."

Coordination breakdowns. Negative reviews point to confusion between departments, missed commitments, and cases where customers felt they had to repeat themselves to get basic information or follow-through. Representative review excerpt: "The dispatcher Kathy 's lack of comprehension and inability to communicate made what should have been a simple phone call feel impossible."

Timeline reliability is slightly positive overall, with many reviewers describing quick starts and prompt service. At the same time, a smaller but meaningful set of reviews reports delays, missed deadlines, and permit or installation follow-through problems.Solar.com's composite of published customer feedback, not a customer quote

Fast starts on some jobs. Positive reviews say installation or service began quickly after purchase or scheduling, sometimes within days. Representative review excerpt: "Between both of them we purchased the system on a Friday and the system install started that next Monday."

Timely help in urgent situations. Some customers describe the company as coming through quickly when equipment failed during hot weather or when service was needed right away. Representative review excerpt: "Royal Aire came through in a big way when my old AC finally gave out—right as the temps outside were climbing past 100 degrees!"

Delays and permit issues. Complaint reviews mention installations or parts taking months, dropped scheduling commitments, and at least one report that a required permit was not filed on time. Representative review excerpt: "Fast forward a year and a half later, we get a letter from the City notifying us that Royal Aire never filed the permit needed for the new HVAC system..."

Workmanship and site care are rated somewhat positively, with many reviewers praising professionalism, thoroughness, and hard-working crews. Still, some complaints mention leaks, incomplete sealing, and work that later needed correction.Solar.com's composite of published customer feedback, not a customer quote

Professional, thorough crews. Positive reviews frequently describe technicians as respectful, careful, and detailed during inspections or installations. Representative review excerpt: "Richard came out to perform a summer inspection of my AC unit and was extremely respectful, professional, and thorough."

Hard work in difficult conditions. Some customers highlight crews who worked through heat, rain, and tight spaces to complete the job. Representative review excerpt: "They installed our solar in the cold and pouring rain, shimmied through unspeakably small places to set it up and pushed through in the dark."

Site-care complaints. Negative reviews mention installation or repair issues such as leaks, improper sealing, or work that appeared incomplete and needed later attention. Representative review excerpt: "Next, they never properly sealed the area where the old swamp cooler was taken off the roof so we had a leak from the rain in our newly remodeled bathroom."

Long-term support and post-install performance trend slightly positive, with many reviewers praising ongoing maintenance, attentive technicians, and continued service after installation. However, some reviewers report unresolved system issues, service gaps, or dissatisfaction with how problems were handled after the initial job.Solar.com's composite of published customer feedback, not a customer quote

Ongoing maintenance support. Positive reviews describe consistent follow-up service, including recurring maintenance visits and technicians who spend time diagnosing issues carefully. Representative review excerpt: "Our 2x year system maintenance plan tech today was LUIS PEREGRINA [sp?] and he, like ALL our ROYAL AIRE techs, went FAR above and beyond in addressing my system upkeep..."

After-install service history. Some customers say they have had multiple service visits over time and still regard the support experience as strong. Representative review excerpt: "This was the second or third time that Gene has been to our house to service our hvac unit."

Post-install problems reported. Negative reviews mention ongoing system issues, repair concerns, or disappointment when post-install fixes did not fully resolve the problem. Representative review excerpt: "Installed a new unit costing 16k said they would check vents and replace if need be under same Contracted price, few months later vents are still not functioning correctly."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.