Sales & proposal integrity
Sales Integrity7.6/10
Reviewers describe Sac Town Electric’s sales process as straightforward and informative, with clear proposals and little evidence of pressure. The feedback is uniformly positive in this category, centered on honesty, transparency, and quote clarity.Solar.com's composite of published customer feedback, not a customer quote
Clear, informative quoting. Reviewers say the team explained options in detail and provided quotes that felt fair and easy to understand. Representative review excerpt: "Igor was informative (provided more detailed info than some of the others I called) and had the best quote."
Transparent approach. Customers describe the company as honest and transparent, with proposals that matched their expectations. Representative review excerpt: "Vadim is honest and transparent, very hard to find such a trustworthy source for electrical services."
Price & financing transparency
Price Transparency7.5/10
Reviewers generally report fair pricing, with several comments pointing to reasonable final costs and clear handling of rebate timing or related coordination. There are no complaint patterns in the analyzed reviews for this category.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing. Customers say the final price felt reasonable and consistent with the work completed. Representative review excerpt: "My experience was exceptional, and I appreciate Vadim's dedication to delivering outstanding results at a fair price."
Rebate coordination. Reviewers mention help with incentive timing and coordination tied to local rebate processes. Representative review excerpt: "It turned out they have a very reasonable price and they give me an instant rebate from SMUD."
Communication & coordination
Communication8.3/10
Communication is one of the company’s stronger areas, with many reviewers describing quick responses, clear handoffs, and steady project ownership. A single complaint suggests an occasional scheduling or phone-handling issue, but it appears uncommon relative to the broader praise.Solar.com's composite of published customer feedback, not a customer quote
Responsive scheduling. Reviewers say the company often responded quickly and helped set appointments without much delay. Representative review excerpt: "She called me almost immediately after I submitted my SMUD inquiry and I was able to get an appointment the next business day."
Clear customer guidance. Customers describe the team as keeping them informed and making coordination feel seamless during the project. Representative review excerpt: "Fred made sure I understood every step and works with my on-site manager to make work with the tenant seamless."
Occasional scheduling friction. One reviewer reports a problem reaching the company about a missed scheduled estimate, suggesting that communication can occasionally break down. Representative review excerpt: "When I called and gave my name and address and said no one had been out yet for the scheduled estimate, the person on the phone said “what was this..."
Timeline reliability
Timeline Reliability7.9/10
Most reviewers say projects moved on schedule, including permit work, inspections, and utility-related coordination. The feedback is strongly positive overall, with one complaint indicating that timing can occasionally be uneven.Solar.com's composite of published customer feedback, not a customer quote
On-schedule work. Customers report crews arriving on time and finishing work when expected. Representative review excerpt: "He pulled the permits, showed up with his crew on time, and finished on schedule."
Smooth permit and inspection handling. Reviewers describe the permitting and inspection process as well coordinated, including utility and local agency steps.
Isolated delay concern. One review describes a missed scheduled estimate, which points to an occasional timing issue. Representative review excerpt: "When I called and gave my name and address and said no one had been out yet for the scheduled estimate, the person on the phone said “what was this..."
Workmanship & site care
Workmanship8.9/10
This is the company’s strongest category by a wide margin. Reviewers consistently describe clean installations, professional crews, and careful site cleanup, with no complaint pattern in the reviewed material.Solar.com's composite of published customer feedback, not a customer quote
Clean, careful installations. Customers frequently mention neat work and strong attention to detail during electrical upgrades and charger installs. Representative review excerpt: "Was just put here admiring how clean their work was on this 200 amp panel upgrade.Highly recommend them"
Professional crew performance. Reviewers describe the installation teams as working well together and completing jobs efficiently even in difficult conditions. Representative review excerpt: "The three men worked well together (in the 100 degree heat) and did an excellent job of installing our new electrical panel."
Long-term support & performance
Long-Term Support6.3/10
Reviewers generally describe solid early post-install performance, with systems working as expected and some mention of warranty coverage.Solar.com's composite of published customer feedback, not a customer quote
Systems working after install. Reviewers say installed equipment has continued to work properly after the job was completed. Representative review excerpt: "Installed ev charger no issuies, no mess and everything works."
Warranty reassurance. Some customers value the installation warranty as a sign of follow-through after the project ends. Representative review excerpt: "I really appreciate the company’s 1-year warranty for any installation defects; it shows they care about their work and value the customer."
How this is built: category scores and summaries weigh the company's full published rating record (113 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.