Sales & proposal integrity
Sales Integrity7.2/10
Reviewers describe the sales process as clear and low-pressure, with proposals that were generally easy to understand and felt fair. The feedback is strongly positive overall, and the available evidence does not show a meaningful pattern of complaints in this area.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team took time to explain the solar process and answer questions thoroughly, which helped set expectations early. Representative review excerpt: "He took the time to explain every aspect of the solar process, answered all our questions thoroughly, and never once pressured us."
Fair, easy-to-deal-with proposals. Reviewers describe a recurring pattern in this area.
Low-pressure approach. Some reviewers specifically mention that the team did not pressure them during the decision process, which contributed to a comfortable experience. Representative review excerpt: "After turning away countless high pressure solar sales people away over the years, I'm so glad that I was recommended to Seth and his team at San Diego County Solar..."
Price & financing transparency
Price Transparency6.7/10
Reviewers generally describe pricing and financing discussions as clear, with costs explained up front and the company seen as fair on price. This section is positive overall, though the lower score reflects that there is at least one complaint tied to cost or timing expectations.Solar.com's composite of published customer feedback, not a customer quote
Costs explained clearly. Reviewers say the company explained project costs in a direct way, including during service-related work, which reduced uncertainty around billing. Representative review excerpt: "From the first contact Tim was courteous and clearly explained the costs involved in a systems check."
Fair pricing feedback. Some customers report that the pricing felt fair and that the company was easy to work with on the financial side of the project.
Incentive timing came through as expected. A few reviews mention rebate or incentive timing being handled as part of the process, with paperwork and delivery moving faster than estimated in one case. Representative review excerpt: "That was a flawless experience and we have benefitted from 14 years of solar savings on our SDG&E bills."
Communication & coordination
Communication7.6/10
Reviewers consistently describe the company as responsive and helpful in coordinating across installers, service staff, roofers, and utility-related steps. The feedback is strongly positive, with no meaningful complaint pattern standing out in the corpus provided.Solar.com's composite of published customer feedback, not a customer quote
Responsive project ownership. Customers often say staff stayed engaged throughout the project and helped move issues forward without leaving them to manage the details alone.
Helpful follow-through after install. Reviewers report that the team continued to assist after installation when questions or outside-system issues came up, including spending time on support calls when needed. Representative review excerpt: "When I hit a Tesla app issue that had nothing to do with their installation, Tim, the installation manager, spent an hour on the phone with Tesla support on my..."
Scheduling and handoffs stayed organized. Several reviews note clear coordination of scheduling and service handoffs, including prompt appointment setup and direct communication with other parties involved in the job. Representative review excerpt: "Once that arrived I contacted Tim the service manager and he scheduled me in time to have the old one removed and have the new one installed."
Timeline reliability
Timeline Reliability7.2/10
Reviewers generally report that permitting, inspections, and activation moved efficiently and that the company kept schedules on track. The evidence is mostly positive, with no strong complaint pattern in the reviews analyzed.Solar.com's composite of published customer feedback, not a customer quote
Permitting and activation handled efficiently. Customers say the company managed paperwork, utility coordination, and activation steps promptly, helping the project move through the system without unnecessary delay. Representative review excerpt: "The installation and permitting process were handled efficiently, with paperwork and utility coordination completed promptly and thoroughly."
Inspection and PTO went smoothly. Some reviewers report passing inspection on the first try and receiving permission to operate shortly afterward, which they viewed as a sign of good process management. Representative review excerpt: "Passed inspection first time, PTO came through shortly after, and they handled the SDCP rebate paperwork, with the check arriving faster than estimated."
Fast scheduling when needed. A few reviews mention quick scheduling for service or installation work, including getting on the calendar the same week in one case. Representative review excerpt: "Tim and Mason got me scheduled the same week!"
Workmanship & site care
Workmanship7.7/10
Reviewers commonly describe the installation crews as professional, detail-oriented, and careful with the property. The overall picture is positive, though the category score reflects that a small number of concerns exist in the broader review set.Solar.com's composite of published customer feedback, not a customer quote
Professional installation quality. Customers frequently praise the crew’s workmanship and attention to detail, saying the job was completed cleanly and to a high standard. Representative review excerpt: "From the initial consultation to the final installation, their professionalism, transparency, and attention to detail were second to none."
Careful site handling. Reviewers note that the team took care with roof and exterior details, including matching finishes and addressing penetration points with care. Representative review excerpt: "They color-matched the stucco after the panel upgrade, brought in certified roofers to check the weatherhead and roof penetration, and made sure everything passed inspection with no issues."
Respectful cleanup and finish. Some reviewers say the crew worked efficiently, showed pride in the work, and left the property tidy after the installation. Representative review excerpt: "His team mirrored that same integrity and care, showing up on time, working efficiently, and leaving our property spotless."
Long-term support & performance
Long-Term Support6.8/10
Reviewers generally describe post-install support as responsive, with the company helping customers after system turnover and stepping in on service needs. The section is still positive overall, but the lower score suggests that long-term support is less uniformly praised than installation and communication.Solar.com's composite of published customer feedback, not a customer quote
Service help after install. Customers report that the company scheduled and completed service work when equipment needed attention, which helped keep systems operating. Representative review excerpt: "Once that arrived I contacted Tim the service manager and he scheduled me in time to have the old one removed and have the new one installed."
Support for older systems. A number of reviews describe the team helping with systems installed by another company, including inverter-related work and other follow-up service needs. Representative review excerpt: "The Solar company that installed my system is now out of business, so I was trying to find somebody close that does good work as my inverter was getting an..."
Responsive on performance issues. Reviewers say the company was helpful when production or app-related issues came up after installation, including taking time to troubleshoot with a third-party support team. Representative review excerpt: "When I hit a Tesla app issue that had nothing to do with their installation, Tim, the installation manager, spent an hour on the phone with Tesla support on my..."
How this is built: category scores and summaries weigh the company's full published rating record (97 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.