Sales & proposal integrity
Sales Integrity7.1/10
Reviewers generally describe the sales and proposal process as clear and helpful, with several saying the company explained paperwork and handled HOA-related requirements well. One complaint in this set points to a mismatch in promised incentives, so the category reads as mostly positive but not fully consistent.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team explained the process thoroughly and helped with paperwork from the start, which made the proposal experience easier to follow. Representative review excerpt: "They helped me with all the paper works and the process and they explained everything throughly from scratch."
Helpful with HOA requirements. Some reviewers report that the company handled HOA rules and placement constraints well during the planning stage. Representative review excerpt: "Furthermore I was very pleased with the way they handled our HOA as they have their own rules and regulations (for example where the panels had to be placed, etc)."
Incentive promise concern. One reviewer describes being promised a solar discount tied to HVAC, which suggests at least one concern about how incentive expectations were communicated. Representative review excerpt: "they promised me the 30% solar discount on my HVAC."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mixed but leans positive overall.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing reported. Reviewers describe a recurring pattern in this area. Representative review excerpt: "The price was competitive and I am happy to recommend them for the solar needs of any project."
Good value on smaller projects. Reviewers also note positive pricing on smaller or straightforward installations, along with a smooth overall process. Representative review excerpt: "After shopping around we decided to go with Sasha International and I'm glad we did it, the price was great and so was te whole process, my soar was installed..."
Quote and payment concerns. A few reviewers raise concerns about quote discrepancies and what happened after money was collected, which makes this category less consistent than the praise suggests. Representative review excerpt: "very unprofessional company ,NO customer Service after they collected the money and had you sign the contract , I made and signed contract with this Sasha international back on July..."
Communication & coordination
Communication7.5/10
Most reviewers describe responsive communication and smooth coordination through permitting and utility steps. The main complaints focus on poor follow-up after contract signing or after the install phase, so the category is strong overall but not free of service gaps.Solar.com's composite of published customer feedback, not a customer quote
Responsive during coordination. Reviewers frequently say the team was reliable, communicated well, and kept the project moving through city and utility steps. Representative review excerpt: "Sasha international was always reliable, great with communication and once we passed with the city the installment was so easy."
Fast document turnaround. Some reviewers report quick responses when the utility or city requested documents, which helped keep the process moving. Representative review excerpt: "The biggest thing was getting permission to operate from So Cal Edison - every time SCE requested documents or information, they responded within minutes and helped me push SCE for..."
Follow-up gaps after payment. A small number of reviewers say communication dropped after the contract was signed or after installation, showing a post-sale service concern. Representative review excerpt: "very unprofessional company ,NO customer Service after they collected the money and had you sign the contract , I made and signed contract with this Sasha international back on July..."
Timeline reliability
Timeline Reliability7.3/10
Timeline-related feedback is mostly favorable, with reviewers often saying the company kept permitting and activation moving. Still, one complaint suggests a breakdown in follow-up after installation, so the record is positive but not perfect on schedule management.Solar.com's composite of published customer feedback, not a customer quote
Permitting and activation progress. Reviewers say the team helped push projects through city approval and utility permission-to-operate steps in a timely way. Representative review excerpt: "The biggest thing was getting permission to operate from So Cal Edison - every time SCE requested documents or information, they responded within minutes and helped me push SCE for..."
Smooth next steps. Several reviewers describe the installation and next-step process as easy once decisions were finalized and the project was underway. Representative review excerpt: "Once we were decided on the size system we wanted on our home, Armin helped walk us through the installation process and next steps."
One schedule/service breakdown. A complaint in this set describes poor follow-up after the contract phase, which suggests at least one reliability issue around post-install timing and support. Representative review excerpt: "very unprofessional company ,NO customer Service after they collected the money and had you sign the contract , I made and signed contract with this Sasha international back on July..."
Workmanship & site care
Workmanship7.7/10
Most reviewers describe the crews as professional, efficient, and easy to work with during installation. There is one report of a problem tied to inspection follow-up, so workmanship and site care appear strong overall but with an occasional service gap after the job site work was complete.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers say the crew was professional and met client expectations with fast, reliable installation work. Representative review excerpt: "Sasha and Arash were so professional in their work and satisfying the client’s needs and expectations by providing fast and reliable service and installation."
Smooth install experience. Several reviewers describe the installation process as easy and stress-free, with the crew helping guide them through the steps. Representative review excerpt: "Once we were decided on the size system we wanted on our home, Armin helped walk us through the installation process and next steps."
Inspection follow-up concern. One reviewer reports difficulty getting responses after sending an inspection report with photos, which points to a follow-up issue after the physical install. Representative review excerpt: "I send the inspection report with photos to this Sasha Intl .I called Sasha Phone number from a friend line after they kept ignoring my calls and guess what the..."
Long-term support & performance
Long-Term Support6.8/10
Post-install feedback is split between reports of helpful service and a few concerns about responsiveness after the system was running. Reviewers describe both successful repairs and positive early performance, but there are also complaints about systems stopping production and getting limited response when support was needed.Solar.com's composite of published customer feedback, not a customer quote
Successful service follow-up. Some reviewers say the company came back to fix issues after installation and handled the follow-up well. Representative review excerpt: "I haven't had any problem since installed till recently some issue happened but they came out and got it fixed with wonderful service."
Good early system experience. Other reviewers mention smooth project completion and positive system outcomes after the install was finished. Representative review excerpt: "After shopping around we decided to go with Sasha International and I'm glad we did it, the price was great and so was te whole process, my soar was installed..."
Support responsiveness concern. A complaint says one system stopped producing after a period of time and the reviewer struggled to get a response, which raises a long-term support concern. Representative review excerpt: "my solar stopped production after 16 months .I tried three months to get hold on these people .they didn't response .I got help from other well known solar company on..."
How this is built: category scores and summaries weigh the company's full published rating record (22 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.