Sales & proposal integrity
Sales Integrity7.1/10
Reviewers generally describe the sales and proposal process as clear, responsive, and easy to work with. The available reviews focus on helpful answers, straightforward expectations, and pricing that felt favorable, with no complaint pattern showing up in this category.Solar.com's composite of published customer feedback, not a customer quote
Clear, helpful sales conversations. Reviewers say questions were answered before, during, and after the work, and describe the process as honest and professional. Representative review excerpt: "He answered all of my questions before during and after the work was completed."
Straightforward proposal experience. Some reviewers note they felt comfortable making a major purchase even without an in-person meeting, suggesting the proposal process still felt workable and reassuring. Representative review excerpt: "I would not even meet the representative in person or know who I was going to invest this major purchase with."
Pricing quote feedback. A reviewer says they found the quote favorable after comparing options, which supports the overall impression of proposal clarity and value. Representative review excerpt: "I searched online for qualified and licensed electricians and Tom from Sbrega Electric gave me the best quote."
Price & financing transparency
Price Transparency6.9/10
Reviews generally describe pricing as fair and aligned with estimates. The small evidence set is positive overall, with reviewers saying costs matched expectations and the pricing conversation felt transparent, and there is no clear complaint pattern in the available reviews.Solar.com's composite of published customer feedback, not a customer quote
Estimate alignment. Reviewers say labor and parts costs matched the original estimate, which supports the sense that pricing was explained up front. Representative review excerpt: "The labor was completed in the time frame of his estimate and the parts cost were also in alignment with his estimate."
Fair price feedback. A reviewer describes the price as fair and says the response time was quick, reflecting a straightforward transaction experience. Representative review excerpt: "Tom, was quick to reply back, job was very clean and professional, and the price was fair."
Cost discussion felt understandable. One review references a job setup with specific needs, and the broader pricing feedback suggests the company was willing to work through project details without introducing surprise cost concerns. Representative review excerpt: "The outlet was near the pool equipment and I have a shed nearby and needed to run a table saw."
Communication & coordination
Communication7.4/10
Most reviewers describe strong responsiveness and hands-on coordination throughout the project. One complaint says communication dragged out over many months, so the section is still positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Prompt direct communication. Reviewers say they could reach Tom by phone or text and received quick replies to questions. Representative review excerpt: "Tom was readily available directly by phone or text and responded promptly to any questions."
Persistent project follow-through. Several reviewers describe extra trips, vendor follow-up, and courtesy help that kept projects moving and showed active ownership. Representative review excerpt: "Tom just kept pushing with the vendor and making extra trips to our place until it was completed as soon as possible."
Communication delay watch-out. One reviewer reports a long wait with limited updates and says communication was minimal while the project remained unfinished. Representative review excerpt: "We have been waiting 9 months and Sbrega just gives us the run around with little to no communication."
Timeline reliability
Timeline Reliability7.1/10
Reviews generally say projects moved through analysis, permitting, build-out, and activation in a steady way. Customers also describe the team as persistent about getting work completed and making sure systems were up and running smoothly.Solar.com's composite of published customer feedback, not a customer quote
Permitting and activation handled smoothly. Reviewers say the process from estimate through permits and startup felt comfortable and organized rather than rushed. Representative review excerpt: "From the analysis, the estimate, the build out, permits, to getting it up and running I have felt comfortable, not rushed to a decision, and very impressed with this process..."
Completed in a timely manner. Some reviewers describe quick installation and extra follow-through to keep the project moving toward completion. Representative review excerpt: "They put in a system quickly and helped us with extra items to make sure everything was working smoothly."
Persistent push to finish. A review notes that additional trips and vendor follow-up helped move work toward completion as soon as possible. Representative review excerpt: "Tom just kept pushing with the vendor and making extra trips to our place until it was completed as soon as possible."
Workmanship & site care
Workmanship7.9/10
Workmanship is one of the strongest areas in the review set. Reviewers consistently describe professional crews, direct owner involvement, and installations that were completed cleanly and with attention to detail, with no clear complaint pattern in the available evidence.Solar.com's composite of published customer feedback, not a customer quote
Professional installation work. Reviewers describe the crew as professional and hard working during the installation process. Representative review excerpt: "If your looking for someone that is honest, hard working, professional and will work with you then you need to call Tom Sbrega."
Owner involvement on site. Customers say Tom came to the home to measure, assess the property, and stay involved through the project, which suggests hands-on oversight. Representative review excerpt: "He also comes out to your home to measure, look at the property, the roof, measure and meet me and sit and talk with the wife and I."
Clean, smooth installation. A reviewer says the system was put in quickly and that extra items were handled to make sure everything was working smoothly. Representative review excerpt: "They put in a system quickly and helped us with extra items to make sure everything was working smoothly."
Long-term support & performance
Long-Term Support7.6/10
Post-install reviews are mostly positive, with customers describing solid system performance, monitoring support, and follow-through after installation. There is one complaint about a battery issue and replacement delay, so the overall picture is strong but not entirely free of service concerns.Solar.com's composite of published customer feedback, not a customer quote
Strong ongoing performance. Reviewers say systems have continued working well over time, including battery backup and monitoring features that users could track in real time. Representative review excerpt: "* The whole thing has worked great so far (been a few years): battery sees us through outages, we have a negative PGE bill every month (even with heavy use..."
Helpful post-install support. Customers report getting support with vendor issues and extra visits after installation, which suggests the company stayed involved after turn-on. Representative review excerpt: "Tom just kept pushing with the vendor and making extra trips to our place until it was completed as soon as possible."
Warranty/service delay watch-out. One reviewer says a backup battery failed within the first year and that they were still waiting on replacement support. Representative review excerpt: "In less than our year the back up battery went out and we have been waiting on Sbrega to replace it."
How this is built: category scores and summaries weigh the company's full published rating record (18 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.