Sales & proposal integrity
Sales Integrity6.4/10
Reviewers give a mixed picture of the sales process. Some say the company delivered on what was promised and followed the schedule, while others describe problems with expectations not being met and unresolved concerns after the sale.Solar.com's composite of published customer feedback, not a customer quote
Concerns about unresolved outcomes. Other reviewers report serious dissatisfaction with outcomes after purchase, saying the situation remained unresolved and the system was still underperforming. Representative review excerpt: "The situation has not been resolved, the system is still under performing, I am out the money paid to the electric company and I am beginning to think it never..."
Promises followed through. A few reviewers say the proposal and early expectations matched the finished experience, including schedule follow-through. Representative review excerpt: "SCC solar came through with everything they promised from the beginning, their schedule was followed with out delay."
Professional installation noted. One reviewer also describes the installation team as professional and pleasant, which adds a limited positive note to the sales-and-delivery experience. Representative review excerpt: "The men who did the installation they were professional and very nice."
Price & financing transparency
Price Transparency6.1/10
Feedback on pricing and financing is consistently critical. Reviewers describe large unexpected financial losses, payment timing problems, and concerns about being charged before work was complete, with no real positive pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Unexpected financial loss. Some reviewers say they ended up losing significant money and felt the financial outcome was far worse than expected. Representative review excerpt: "I can not afford losing$16000 and a lot of people can not Judy like me, that's why I am saying stay away."
Payment timing concerns. Reviewers also report issues with payments not lining up with project status, including a final charge before completion and a distributor saying payment had not been received. Representative review excerpt: "SCC charged my credit card for the final payment of $5000 knowing the project was not complete."
System size and cost concerns. Another reviewer says the system may have been undersized relative to household needs and suggests the lower price did not match the expected savings outcome. Representative review excerpt: "Now onto the pannels, they must have sold us to little of a system hoping that the lower price would rope us in because our energy bill is still over..."
Communication & coordination
Communication5.4/10
Communication is a recurring pain point in the review corpus. Many reviewers say calls and emails went unanswered, updates were hard to get, and customers were left trying to track down project status or warranty help on their own.Solar.com's composite of published customer feedback, not a customer quote
Follow-up did not happen. Several reviewers say repeated calls and emails were never returned, leaving them without basic project updates. Representative review excerpt: "I called many times but no one has returned my calls or emails."
Escalating contact problems. Others describe long stretches of unanswered messages across multiple channels and difficulty reaching anyone who could help. Representative review excerpt: "Weeks and months of calls, emails, Facebook messages go unanswered."
One reviewer saw the project move smoothly. A small amount of positive feedback says the company followed through on promises and kept the schedule moving without delay. Representative review excerpt: "SCC solar came through with everything they promised from the beginning, their schedule was followed with out delay."
Timeline reliability
Timeline Reliability6.7/10
Timeline feedback is mixed but leans negative. Some reviewers say the schedule held, while others describe long delays, incomplete projects, or payment being collected before the job was finished.Solar.com's composite of published customer feedback, not a customer quote
Delays and incomplete work reported. Other reviewers describe long delays or jobs that were not completed when expected, including one case where panels were still not installed after payment. Representative review excerpt: "My father paid over $11,000 and Does NOT have solar panels !"
Work still unfinished at final payment. Another reviewer says a final charge was taken while the project was still incomplete, adding to concerns about schedule reliability. Representative review excerpt: "SCC charged my credit card for the final payment of $5000 knowing the project was not complete."
Schedule held for one reviewer. One reviewer reports that the project followed the original schedule without delay. Representative review excerpt: "SCC solar came through with everything they promised from the beginning, their schedule was followed with out delay."
Workmanship & site care
Workmanship6.3/10
Reviews on workmanship and site care are mixed, with a few positive remarks about the crew but more criticism about installation problems and follow-up issues. Several reviewers describe systems that needed attention after install or did not perform as expected.Solar.com's composite of published customer feedback, not a customer quote
Installation issues reported. Other reviewers say they experienced problems after installation, including issues across more than one property. Representative review excerpt: "We had them install on two of our properties - one in Orange County and one up in Big Bear, and we've had issues with both."
Backup system performance questioned. One reviewer says the battery backup did not meet the expected runtime when tested, raising concerns about installation quality or setup. Representative review excerpt: "Thats not all, the battery back up they installed was supposed to run our home for an entire day but when we tested the system with our fridge, 2 tv's..."
Crew professionalism praised. Some reviewers say the installers were professional and pleasant during the job. Representative review excerpt: "The men who did the installation they were professional and very nice."
Long-term support & performance
Long-Term Support5.0/10
Post-install support is one of the weakest areas in the review set. Reviewers describe inverter failures, warranty contact problems, broken equipment, and systems that did not deliver the performance they expected after activation.Solar.com's composite of published customer feedback, not a customer quote
Warranty help hard to reach. Reviewers say they could not get a response when they needed warranty assistance. Representative review excerpt: "Have not been able to contact them for a warranty issue."
Equipment failures and maintenance issues. Some reviewers report inverter failures and pest-related issues under the panels after installation. Representative review excerpt: "Our home in Big Bear has had inverter failures, and we had a pigeon problem (with them nesting under the panels)."
Performance complaints continue after install. Other reviewers describe systems that underperformed or left them dissatisfied long after the project was finished. Representative review excerpt: "We purchased 44 panels and the services offered by SCC Solar and paid over $50,000 and unfortunately was our WORST financial decision that we've ever made."
How this is built: category scores and summaries weigh the company's full published rating record (24 Google reviews averaging 2.5 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.