Scurfield Solar and Heating Reviews

Reviewers give a mixed picture of the sales and proposal process. Many describe clear explanations, fair pricing, and a low-pressure approach, while others report mismatched expectations around start dates, follow-up, and how concerns were handled.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure proposals. Several reviewers say the team explained system options well, did not push unnecessary upgrades, and set out a fair price from the start. Representative review excerpt: "They don't try to upsell more than is needed and do extensive research to provide the best products at the best prices available."

Helpful walkthroughs. Some customers report that the company explained component functions clearly and kept them informed during the process. Representative review excerpt: "They explained to me the functions and capabilities of each component and kept me informed about the installation process."

Expectation gaps. A smaller set of reviewers describe disagreements about contract expectations, including when work would begin and how issues were addressed afterward. Representative review excerpt: "When I signed the contract I was given the expectation that the solar installation would start immediately (I was told the panels I wanted were in stock so they could..."

Feedback on pricing and financing is mixed and trends more cautious than praise. Some reviewers describe fair estimates and straightforward pricing, while others raise concerns about deposits, refunds, and cost pressure tied to delays or incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Deposit and cost concerns. Complaint reviews mention delays affecting household costs, as well as concerns about deposit refunds and incentive timing. Representative review excerpt: "Really disappointed that they haven't refunded my deposit back, especially since I was told that I could cancel when I initially signed up."

Fair estimates reported. Some reviewers say they received fair pricing and felt the estimate process was straightforward. Representative review excerpt: "They sent Steve out to take a look and then we were provided with an estimate and fair price for replacing the old one."

Pricing seen as reasonable. Others describe the pricing as fair and say the company avoided unnecessary upselling. Representative review excerpt: "They don't try to upsell more than is needed and do extensive research to provide the best products at the best prices available."

Communication draws more praise than complaints overall, but the pattern is uneven. Many reviewers describe responsive staff, good updates, and a clear point person, while others report difficulty reaching the office, missed call-backs, and limited follow-up.Solar.com's composite of published customer feedback, not a customer quote

Responsive point person. Reviewers often mention a named contact who answered questions and helped them feel informed through the project. Representative review excerpt: "Steve was our point person from the beginning and was the last person we connected with when the solar panels were installed, and we felt well-informed; he answered our questions..."

Good updates and service. Several customers describe good communication, on-time service, and a smooth handoff between the office and field crew. Representative review excerpt: "Good communication, on time service, and clean work."

Hard to reach. Complaint reviews say calls and emails sometimes went unanswered and that follow-up after installation could be limited. Representative review excerpt: "Terrible attitudes, service, not very knowledgeable, no follow-up or check ins after work is done, no service afterward, doesn't return emails or calls."

Timeline feedback is generally favorable, though not perfect. Reviewers frequently say the team showed up when expected, worked through code or utility steps, and kept projects moving, but a few describe delays that created frustration.Solar.com's composite of published customer feedback, not a customer quote

On-time crew visits. Several reviewers say the crew arrived on time, kept the site tidy, and respected the home during the work. Representative review excerpt: "The crew was on time, they picked up every day, were kind to my family and my dog and were respectful of my home."

Permitting and utility coordination. Some customers note that the company worked with the utility to keep the project aligned with code and activation steps. Representative review excerpt: "They worked with PGE to ensure everything is up to code."

Delay frustration. A smaller group of reviewers report delays that created inconvenience or extra costs while waiting for completion. Representative review excerpt: "Their delays cost real money and it was very hard to cover an $800 Pge bill and a $400 loan in the same month."

Workmanship is a clear strength in the review set. Reviewers frequently describe clean, professional installations and respectful crews, with only a small number of complaints about design or install fit.Solar.com's composite of published customer feedback, not a customer quote

Clean finished installs. Many reviewers say the final setup looked clean and professional and met or exceeded expectations. Representative review excerpt: "The final setup looks incredibly clean and professional—I couldn't be happier with the results!"

Professional crews. Customers often describe the team as professional and say the installation result was strong. Representative review excerpt: "The entire team at Scurfield was incredibly professional and the end result was above and beyond all of my expectations."

Design-fit issue. A small number of reviewers mention issues tied to the original design or how the roof layout was assessed during installation. Representative review excerpt: "Additionally in their original design we requested the maximum # of panels that would fit on the roof however when the installers got up there they noticed more could fit."

Post-install feedback is mostly positive, especially around system results and the sense that the company remains available after the job. Reviewers mention good production, helpful follow-up, and confidence in future maintenance support, though a few note service concerns after installation.Solar.com's composite of published customer feedback, not a customer quote

System results reported. Reviewers say installed systems improved electricity costs or otherwise performed well over time. Representative review excerpt: "Scurfield had put in a solar panel system for my wife and I about 6 years ago which helped with our electricity bill tremendously."

Helpful follow-up. Some customers describe being kept informed through installation and feeling confident about future maintenance or upgrades. Representative review excerpt: "We are confident that we got the best quality possible and with an established company that will be around in the future for any maintenance or upgrades we might need."

Service concerns after install. Complaint reviews mention limited post-install follow-up and difficulty getting help after work was done. Representative review excerpt: "Terrible attitudes, service, not very knowledgeable, no follow-up or check ins after work is done, no service afterward, doesn't return emails or calls."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.