Sales & proposal integrity
Sales Integrity7.4/10
Reviewers most often describe the sales process as clear, upfront, and low-pressure, with detailed proposals and estimates that generally matched expectations. A smaller set of reviewers reported problems with follow-through or disputed job-related claims, so this area reads as positive overall but not uniform.Solar.com's composite of published customer feedback, not a customer quote
Upfront proposals. Several reviewers say the company provided detailed quotes, explained the work clearly, and did not push them during the sales process. Representative review excerpt: "He was upfront about pricing, took the time to explain everything, and never made me feel pressured."
Estimate held steady. Some reviewers report that the original estimate stayed intact even when minor issues came up during the job. Representative review excerpt: "When minor unexpected issues popped up during the job, Rudy stuck to the original estimate and told me multiple times that their priority was my satisfaction and delivering a high-quality..."
Follow-through concerns. A smaller group of reviewers describes problems tied to estimates, appointments, or disputed job details, which keeps this category from reading as fully clean. Representative review excerpt: "This is materially untrue, I've been on the roof myself as well as other contractors, and no one, repeat no one has ever broken a single tile."
Price & financing transparency
Price Transparency7.0/10
Reviewers frequently describe pricing as clear and reasonable, including detailed quotes and, in some cases, final bills that stayed close to what was discussed. There are also a few complaints about added costs, appointment-related confusion, or issues getting concerns resolved, so transparency is mixed rather than universally smooth.Solar.com's composite of published customer feedback, not a customer quote
Clear quote experience. Reviewers often say the company provided fast, detailed pricing and that the numbers felt reasonable at the outset. Representative review excerpt: "The process started out great when they delivered a fast, highly detailed, and very reasonable quote."
Unexpected cost pressure. A smaller set of reviewers reports added charges or frustration around final costs, including jobs that rose after work was underway or finished. Representative review excerpt: "Misc: - lumber cost is phenomenally high right now so prepare yourself for some crazy add on costs (raised our original contract bid about 50% after the work was done)."
Stayed near the expected price. Some reviewers say extra work was handled for less than they expected, or that the final result matched the quoted plan closely. Representative review excerpt: "Home needed extra facia and they were able to do this extra work timely and for less funds than we expected."
Communication & coordination
Communication7.5/10
Most reviewers describe the company as responsive and dependable once a project is underway, with smooth scheduling and helpful updates. Still, there are a handful of complaints about missed callbacks, limited on-site communication, or inconsistent follow-up, so coordination appears solid but not flawless.Solar.com's composite of published customer feedback, not a customer quote
Dependable communication. Reviewers often say the team stayed in touch, addressed issues, and kept them informed during the job. Representative review excerpt: "Great communication, dependable service, and a company you can trust."
Project ownership on site. Some reviewers describe a steady point of contact who stayed engaged and worked through changes as they came up. Representative review excerpt: "We have used them over 10 year period for 4 houses, they are awesome starting w Rudy, he stays w you and always there to make it work w dif..."
Callback gaps. A smaller group of reviewers reports weak follow-up, including calls or emails that did not get answered promptly and at least one account of limited on-site communication. Representative review excerpt: "Called for an estimate and they never called me back."
Timeline reliability
Timeline Reliability7.2/10
Reviewers usually say the company kept projects moving on schedule, with quick starts and completion times that matched what was promised. The main drawback is that some customers reported delays when the team was backed up or when materials ran late, so timing is generally good but not guaranteed.Solar.com's composite of published customer feedback, not a customer quote
Fast start and finish. Several reviewers say the work began quickly and wrapped up within the expected window. Representative review excerpt: "They got us onto the schedule in just a few days, and the crew managed to complete the entire job in only a single week."
Matched the promised schedule. Some reviewers report that the crew showed up when expected and finished in the time they were told. Representative review excerpt: "They got us scheduled quickly, showed up on time, and completed our roofing job in exactly the amount of time they said it would take."
Backlog delays. A smaller set of reviewers describes delays tied to workload or material timing, especially for smaller repair jobs. Representative review excerpt: "I requested a small roof repair early March and they informed me that they were so backed up that they would not be able to do the repair until early..."
Workmanship & site care
Workmanship8.5/10
This is one of the stronger categories in the review set. Reviewers frequently describe professional crews, solid roof work, and cleanup or repair attention that went beyond the core job, though a few comments still mention workmanship or repair-related concerns.Solar.com's composite of published customer feedback, not a customer quote
Professional install crews. Many reviewers describe the crews as punctual, professional, and effective at getting the roofing work done cleanly and on schedule. Representative review excerpt: "They got us scheduled quickly, showed up on time, and completed our roofing job in exactly the amount of time they said it would take."
Extra repair attention. Some reviewers say the team noticed additional problem areas during the job and handled them without needing to be asked. Representative review excerpt: "They replaced a neglected, failing patio roof and repaired several other problem areas on my main house roof that they noticed along the way without needing to be asked."
Workmanship complaints. A small number of reviewers report concerns around roof work quality or site-related issues, which is worth noting even in an otherwise strong category. Representative review excerpt: "My house had quite a bit of fascia (wood trim that goes around the perimeter of the roof) that needed to be replaced as well, due to termite damage."
Long-term support & performance
Long-Term Support5.0/10
Reviewers who mention post-install support are generally positive, describing helpful service calls, warranty response, and steady performance after the job was finished. The evidence base is very small, and because this category is weak overall, there is not much room to generalize beyond a limited set of mostly favorable comments with few review examples.Solar.com's composite of published customer feedback, not a customer quote
Responsive service calls. Reviewers say follow-up service was handled quickly when they needed help after installation. Representative review excerpt: "We made a service call and repairs were expedited."
Warranty response. Some reviewers report that warranty-related issues were addressed after the roof was completed. Representative review excerpt: "And within an hour someone came to take a look at the roof and said that they will fix it since it's under warranty."
Limited long-term evidence. The available review set includes very few post-install comments, so long-term support and performance is harder to judge from the corpus alone. Representative review excerpt: "I've had the solar for probably 6 months now and no complaints!"
How this is built: category scores and summaries weigh the company's full published rating record (32 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.