Shadowfax Roofing Reviews

Reviewers mostly describe the sales process as clear, honest, and low-pressure, with proposals that were well explained and expectations that were generally set up front. A small number of reviews mention disagreement over specific scope or follow-through on particular items, so the pattern is positive overall but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales. Many reviewers say the company was honest and easy to deal with during the sales process, and that they did not feel pushed into a decision. Representative review excerpt: "No pressure and very honest people to deal with in any of your needs ."

Trust in the proposal. Several reviews describe the proposals as straightforward and the overall guidance as dependable, with some customers also saying the solar savings matched or exceeded expectations. Representative review excerpt: "What impressed me most wasn’t just the quality of the work—it was their honesty, integrity, and dedication to doing the job the right way."

Occasional scope disagreement. A small number of reviewers report disagreements about specific roof details or how certain replacement items would be handled, which points to occasional friction around expectations. Representative review excerpt: "I gave three stars because they didn't want to do it my way regarding the plywood on the ridge board attaching to the other roof."

Feedback on pricing and financing is mixed. Some reviewers describe the pricing as reasonable or well explained, while others report frustration with charges, estimates, deposits, or how costs were communicated.Solar.com's composite of published customer feedback, not a customer quote

Reasonable quotes for some customers. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Their prices a very reasonable as well."

Clear estimate process when it went well. Some customers report that the initial quote process was responsive and detailed, with in-home discussions that helped clarify the scope and options. Representative review excerpt: "Shadowfax was responsive with the initial quote, came to my house to talk about the details of the roof, helped pick colors based on pictures I found on the Internet..."

Cost concerns and surprise charges. Other reviewers describe frustration with prices, service fees, or estimates that were not communicated the way they expected, including concerns about added costs or deposits. Representative review excerpt: "I was told they would charge me $160 just to come out and look at my roof because they are so swamped with other clients."

Reviewers often praise the team for being knowledgeable and communicative early in the process, but communication issues appear often enough to keep this category in mixed territory. Common complaints involve slow callbacks, missed updates, and difficulty tracking who was handling a job or repair.Solar.com's composite of published customer feedback, not a customer quote

Helpful up-front communication. Some reviewers say the company provided plenty of information early on and kept the process understandable, especially during the estimate stage. Representative review excerpt: "They provided the most information up front and a reasonable quote that provided several options for shingles and gutters."

Professional and clear for many jobs. Several customers describe the team as professional and committed to clear communication throughout their projects. Representative review excerpt: "Their team was professional, knowledgeable, and genuinely committed to quality work and clear communication."

Slow responses on some follow-ups. Other reviewers report delayed callbacks, missed emails, or difficulty getting answers when they needed service or repair follow-up. Representative review excerpt: "My emails were not returned and today I called just to learn that Jesus has been pulled off doing repairs."

Timeline feedback is generally positive, with many reviewers saying work finished on time or moved quickly once underway. Still, some customers report schedule changes, delays, or poor notice about when crews would arrive.Solar.com's composite of published customer feedback, not a customer quote

On-time completion for many projects. Several reviewers say the project finished on schedule and matched what they were originally told. Representative review excerpt: "From the original estimate to finished project, everything was as promised and on time."

Fast installation when conditions allowed. Some customers describe the work as fast, smooth, and completed with little hassle. Representative review excerpt: "Great service, great customer service, fast installation with little hassle."

A few schedule and delay complaints. Other reviewers report changing dates, delayed starts, or work that took longer than expected, including cases where they wanted better notice about crew timing. Representative review excerpt: "They could do better keeping the homeowner informed of when their workers are scheduled to show up."

This is one of the strongest categories in the review set. Reviewers frequently describe the crews as professional and the finished work as clean and well done, though a small number of complaints mention installation oversights, site issues, or follow-up repairs.Solar.com's composite of published customer feedback, not a customer quote

Professional-looking finished work. Many reviewers say the completed roof or solar work looked professional and was handled with attention to detail. Representative review excerpt: "He had great suggestions to tie everything into the existing roof beautifully, and the finished work looks completely professional."

Respectful crews and solid cleanup. Several customers report that the team treated them with respect, handled details carefully, and delivered a result they were happy with. Representative review excerpt: "From the very beginning, the team treated me with respect, kept me informed throughout the entire process, and made sure every detail was handled with professionalism."

Some installation oversights. A few reviewers describe problems such as missing materials, repair issues, or other site-level oversights that required follow-up. Representative review excerpt: "Our troubles began on the day of installation when Shadowfax discovered that they had not ordered any roof vents for the new asphalt roof."

Post-install support is the weakest area in the review corpus. Some reviewers report good system results and satisfactory service, but others describe delays or frustration when trying to get warranty or repair help after the job was finished.Solar.com's composite of published customer feedback, not a customer quote

Positive system outcomes for some owners. A number of reviewers say their systems performed well and that the finished job or energy savings met expectations. Representative review excerpt: "As for the solar panels, they have proven to be even better than predicted in reducing my electric bills, especially given the significant increases in rates over the past decade."

Service can be helpful after installation. Some customers report that issues were eventually addressed and that the company stood behind the work in at least some cases. Representative review excerpt: "What separates a good company from an excellent company is their first their quality of work and then their commitment to providing excellent customer service."

Warranty follow-up delays. Other reviewers say warranty or repair requests took a long time to get resolved, which affected their view of post-install support. Representative review excerpt: "I asked for warranty fix and they came over (they took 2+ months to get back to me, apparently they kept calling the number they had on record rather than..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.