Shelter Roofing & Solar Construction Reviews

Reviewers mostly describe the sales and proposal process as clear, professional, and helpful, with several saying the team explained options well and adjusted quotes when appropriate. A small set of complaints focuses on delayed estimates, incomplete follow-up, and expectations not lining up with what was discussed.Solar.com's composite of published customer feedback, not a customer quote

Clear and professional quoting. Reviewers often say the initial quote process felt transparent and straightforward, with sales staff answering questions and explaining the work clearly. Representative review excerpt: "From the initial quote to the final installation, every step of the process was handled with professionalism, transparency, and care."

Helpful roof assessments. Some customers report that the team inspected the attic and roof carefully and provided useful guidance during the estimate stage. Representative review excerpt: "Blake came out two times to check our attic and roof and gave us good news!"

Watch-out on estimate follow-through. A few reviewers describe delays in getting an estimate or say follow-up was weaker than expected, including cases where they had to make repeated contact. Representative review excerpt: "We had to call three times, to get someone out for an estimate and when someone did come out, it was their solar installer who was "

Still, a meaningful set of complaints mentions deposits, minimum fees, financing expectations, and cost concerns tied to affordability or incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Transparent pricing adjustments. Several reviewers say the company explained costs clearly and even revised pricing when the scope changed, which lowered the final bill in some cases. Representative review excerpt: "They actually came back and told me that my roof repair was substantially less than what was originally quoted, so I ended up paying a lot less."

In-house financing convenience. Some customers highlight the convenience of having financing handled through the same company as the roof or solar work. Representative review excerpt: "It was an amazing experience to have a single company be able to do all that work and provide financing in house."

Watch-out on fees and affordability. A few reviewers mention minimum fees, financing-related disappointment, or broader cost concerns, including situations where the pricing felt harder to absorb than expected. Representative review excerpt: "I reluctantly agreed to their $1,500 minimum fee - and now I can honestly say that I have no confidence in Shelter Roofing and Solar."

Reviewers frequently describe the team as responsive, professional, and careful to answer questions throughout the project. The main complaints involve reaching the company, getting callbacks, and occasional silence after initial contact or follow-up requests.Solar.com's composite of published customer feedback, not a customer quote

Responsive and professional contact. Many reviewers say staff communicated clearly by phone, in person, and online, and that questions were handled carefully. Representative review excerpt: "Everyone I spoke with on the phone, met in person, or chatted with online with truthful, professional, and careful to answer my questions."

Strong project updates. Some customers report being kept informed during the project and say the lead contact followed through on what was promised. Representative review excerpt: "His communication was amazing and he did what he said he would ."

Watch-out on callbacks. A small number of reviewers say it took repeated calls to get responses or that communication went quiet after earlier contact. Representative review excerpt: "I have called them several times but they have an answering service that simply says they will pass the message along to them."

Reviewers generally describe the schedule as dependable, with crews arriving on time and jobs moving through permit and installation steps without major delays. Complaints are limited, but a few reviewers mention weak replies when trying to get a bid or callback.Solar.com's composite of published customer feedback, not a customer quote

On-time crews. Several reviewers say the installation crew arrived promptly and completed the work on schedule. Representative review excerpt: "The installation crew was punctual, respectful, and highly skilled—everything was completed on time and to the highest standard."

Permit process communication. Some customers report that the team kept them updated through permitting and installation, which helped the project stay organized. Representative review excerpt: "When we hired them they communicated through the entire permit process and installation."

Watch-out on response timing. A few reviewers describe slow replies at the estimate stage or say they would have appreciated a clearer no-bid response. Representative review excerpt: "If they were too busy or didn't want the job, I would've appreciated a reply stating no bid or similar."

This is one of the strongest areas in the review set, with many customers praising the quality of the installation, crew professionalism, and cleanup. There are still a few reports of cleanup issues, minor damage, or coordination problems between office and field staff.Solar.com's composite of published customer feedback, not a customer quote

Strong installation quality. Reviewers frequently describe the crews as skilled, courteous, and attentive to the job site. Representative review excerpt: "The quality of the work, the crew being on time and so courteous every day and the "

Roof and solar work handled together. Some customers say the team removed panels, completed the roof work, and reinstalled the solar equipment smoothly. Representative review excerpt: "They removed the panels, fixed the roof, and reinstalled the solar."

Watch-out on cleanup and damage. A few reviewers mention cleanup not meeting expectations or say small site damage was fixed after the fact. Representative review excerpt: "Final clean up was below expectations."

Post-install reviews are mostly positive, with customers describing helpful troubleshooting, system guidance, and satisfactory follow-up on equipment issues. The limited complaints center on reaching support and, in a few cases, concerns about how issues were handled after installation.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install troubleshooting. Several reviewers say staff walked them through system issues step by step and helped confirm everything was working properly. Representative review excerpt: "He walked me through the issues step by step and made sure everything was working perfectly."

Support after equipment issues. One reviewer describes getting help with inverter issues years after installation, which suggests some follow-up support beyond the initial turn-on. Representative review excerpt: "My system was installed in 2022 and in July of 2025 I had issues with one of the Inverters."

Watch-out on service access. A small number of reviewers mention difficulty reaching someone for follow-up help and say messages were routed without a direct response. Representative review excerpt: "I have called them several times but they have an answering service that simply says they will pass the message along to them."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.